While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and approachable demeanor, which significantly enhances their overall experience. The service provided is consistently described as excellent, with many highlighting the efficiency and smooth execution of events and training. However, some people expressed dissatisfaction with the company's management and organization, citing issues with communication, unfulfilled promises regarding work schedules, and concerns about internal support for staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the courses well-structured,... See more

Service

People report positive experiences with service. Customers praise the professionalism and high standards of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I met a lovely member of the FGH Security team recently at the Albert Hall in Manchester. We were attending a wedding there and he was positioned on the door to ensure only wedding guests could acces... See more

Rated 5 out of 5 stars

Absolutely brilliant security team at a recent Robbie Williams concert at Aviva Studios in Manchester. Emily was the first member of the team we spoke to, she was professional, approachable and went... See more

Rated 5 out of 5 stars

This my second time using their services to get top up for Security Guarding course and found them very professional. Their customer service is remarkabke. They guide you from the start till thr end.... See more

Rated 5 out of 5 stars

Great experienced and informative tutors with super friendly and helpful manner. Appeared like nothing was too much for them. The whole team were super supportive and it felt like they were actua... See more


Company details

  1. Security Guard Service

Written by the company

Established in 2003, FGH are trusted by international brands to keep their assets and millions of people safe every year. We continue to innovate and develop our industry-leading approach to ensure optimum service delivery for our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great experience

A great experience. A nice location in Liverpool City Centre and office room and staff who made you feel welcome. A good thorough in-depth SIA licence refresher course from start to finish.

However, only one slight issue, is that it was a very long day (nearly 12 hours) but I would definitely come back again, if I need to do any future training.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

FGH security with a human touch

FGH provided security to the We Are Live event in Coventry. Celebrating premium sports skill, music and community, the event welcomed home Championship football winners Coventry City. Held in the memorial park it was quite a feat taking in the end of a city wide bus parade and local May Day festival. FGH were brilliant especially Aya. My mum had accessibility needs and although we arrived early we still needed help to find our seats and access the toilets and exit. My mum was treated with respect and kindness. Widowed only a couple of weeks before, mum was nervous about attending but thanks to the help received, mum enjoyed the event as a dyed in the wool Sky Blues supporter 🩵

4 May 2026
Unprompted review
Rated 5 out of 5 stars

My experience with FGH TRAINING was…

My experience with FGH TRAINING was really good the TRAINING Instructor have very deep knowledge about the subject he explained us everything in detailed manner we learned alot of techniques practically I will say all around amazing experience knowledge.

Thanks Matt Smith for sharing the knowledge and giving us such really good service

27 April 2026
Unprompted review
Rated 5 out of 5 stars

amazing staff who understand people

The company has amazing staff who understand people and are professional in there roles. Especially Emily at Managing BFC who goes above and beyond her role and is approachable and understanding of people needs and their personal level of understanding. Emily reads a situation extremely well and is very well respected by the supporters.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service skills

Spoke to a security officer at the M+S bank arena on the 11th April at a Iames concert. Without going too deep into everything, he was very sociable and friendly from the first time we spoke to him when we were too early and then again at the end of the gig where he was again happily engaging in friendly banter and happily sharing some local knowledge of places to visit.
I only know his first name as Phil and was a local lad. His personality from the outset made our experience a lot more enjoyable. It is a breath of fresh air from some of the door staff I’ve encountered at the many gigs I go to.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Commendation for Security Staff

I would like to formally commend the security team from FGH Security who were on duty at the Liverpool Philharmonic Hall on 6 March 2026.

As someone with over 25 years of experience working in the security industry, I am particularly aware of the standards required to manage public events effectively and professionally. The team on duty that evening demonstrated an excellent level of professionalism, organisation, and courtesy throughout the event.

From arrival through to departure, the staff managed the flow of attendees calmly and efficiently, maintaining a visible security presence while remaining approachable and respectful to guests. Their conduct reflected strong teamwork, good situational awareness, and a clear commitment to maintaining a safe and welcoming environment.

It was evident that the team were well-coordinated and carried out their duties to a very high standard. Their efforts contributed positively to the overall experience at the venue and deserve recognition.

Please pass on my thanks and appreciation to the team who were working that evening.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Team

Absolutely brilliant security team at a recent Robbie Williams concert at Aviva Studios in Manchester. Emily was the first member of the team we spoke to, she was professional, approachable and went above and beyond all day.
Ahmed and Neish managing the door entry couldn’t have done more to ensure a drama free entrance, under at times trying situations with others fans. They kept their cool and remained assertive and firm.
We can’t thank Emily, Ahmed and Neish enough, they made the whole day a pleasure. Hope we’ll see FGH Security at another event soon. Thanks everyone, excellent job 👏🏻👏🏻👏🏻

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to the two members of your…

Thank you to the two members of your team who were outside Albert Schloss Liverpool on Friday night. They were kind, funny and when I needed some air later in the night (not drunk 🤣)and went to stand outside, they even got me a bottle of water. Thank you lads for your kindness x

27 February 2026
Unprompted review
Rated 5 out of 5 stars

The instructor did a great job of…

The instructor did a great job of keeping the sessions engaging and informative, using some of the best teaching techniques I’ve seen. Huge thanks to the admin team as well, they were incredibly helpful and made everything run seamlessly. Definitely the best training center I’ve attended so far.

29 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look