Feel the City is a third party company selling massively over priced tickets to popular attractions. Go straight to the official website. Watch for 'Feel the City' logo underneath in small print. T... See more
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A price premium of 60% over the regular ticket prices is absurd. Our tickets would have costed EUR 36 normally - we paid EUR 88 using your sevices!!
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My wife and I toured the Ufizi Gallery in Florence this morning, buying the tickets yesterday from this website. When we entered we went to the audio guide area to pick up our devices and were told it... See more
Company replied
Double price of the original ticket but ther is nothing in return. The guide is a trash. Couple dozens of object covered out of hundreds.
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Company details
Written by the company
Feel the City Tours es una empresa especializada en ofrecer experiencias turísticas completas y de alto valor en todo el mundo, diseñadas para que los viajeros descubran destinos de forma auténtica, organizada y memorable.
Máxima disponibilidad en los monumentos más emblemáticos del mundo
Written by the company
- ¡Estamos comprometidos con tu experiencia!
- En Feel the City Tours nuestro compromiso es ofrecer experiencias turísticas completas y de calidad, cuidando cada detalle del proceso. Gestionamos de forma activa la disponibilidad y el acceso de nuestros clientes para garantizar su entrada a los principales monumentos y museos del mundo, evitando imprevistos y esperas innecesarias. Además, ofrecemos servicios de gran valor añadido como audioguías exclusivas, visitas guiadas y tours privados, con el objetivo de que todos nuestros clientes disfruten de una experiencia cultural satisfactoria y memorable.
Contact info
2.0
Poor
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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The guide was very professional and was…
The guide was very professional and was well informed on the subject. She responded to Hall the questions.
Very interesting.
6 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience with us. We are delighted to hear that you found our guide professional, knowledgeable and able to answer all your questions throughout the visit.
It is wonderful to know that her explanations made the experience interesting and enriching. We will be very happy to pass your kind words on to her.
We hope to welcome you again on another tour with us soon.
Kind regards,
Feel The City
Feel the City is a third party company…
Feel the City is a third party company selling massively over priced tickets to popular attractions.
Go straight to the official website. Watch for 'Feel the City' logo underneath in small print. They will probably be the first site to come up on your browser. They will not refund or cancel your payment. Company is based in Spain!!
8 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry that your experience did not meet your expectations.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website of the attractions. We never present ourselves as an official website in any communication.
Regarding the price, our prices also include booking management, customer assistance and additional services and digital content, such as an audio guide. The complete final price is clearly displayed before payment.
Regarding cancellations and refunds, tickets and activities booked for a specific date and time are subject to the cancellation conditions communicated before purchase and are generally non-refundable once the reservation has been processed. Every purchase requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment.
The tickets issued through our service are valid for the corresponding visit and, depending on the product, may be delivered up to 24 hours before the scheduled visit, as clearly communicated during the booking process.
Should you wish us to review your specific reservation, please contact us at info@feelthecitytours.com, providing your booking number.
Kind regards,
Feel The City
Knowledgeable and good English
Knowledgeable and good English. Good story telling to understand the history
5 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience with us. We are delighted to hear that you appreciated our guide’s knowledge, excellent English and engaging way of telling the story.
Making history interesting and easy to understand is one of the most important parts of our tours, so we are very pleased to know that you enjoyed the experience.
We will gladly pass your kind words on to our guide and hope to welcome you again on another tour soon.
Kind regards,
Feel The City
The guide did not show up and I paid…
The guide did not show up and I paid 160 euros in advance. The service did not assist in correcting the problem, it was an enormous and expensive waste of time.
7 September 2026
Reply from Feel the City Tours
Dear Customer,
We sincerely apologize for the inconvenience caused by the guide not attending the scheduled meeting point.
After reviewing the situation, we have proceeded with the refund of your reservation. Please bear in mind that, depending on your bank or payment provider, it may take a few days for the refunded amount to appear in your account.
We are very sorry for the inconvenience caused and appreciate your feedback, which helps us review these situations and improve our service.
Should you require any further information regarding the refund, please contact us at info@feelthecitytours.com.
Kind regards,
Feel The City
Paid Nearly Double — Tickets Went Unused & No Refund
AVOID — tickets unusable, no refund, nearly 2× direct price
My father bought Tower of London/Crown Jewels tickets through Feel the City. When we arrived, he could not access the tickets. He called Feel the City while we were standing there and still had time to use them. They did not resolve the issue, the call was ultimately terminated, and the tickets went completely unused.
We requested a refund. They refused.
Their repeated defense is that they originally emailed the tickets. That does not explain why, when a paying customer called because he couldn’t access them, they couldn’t simply help him retrieve/resend them so he could actually use what he purchased. What should have been a 10-minute fix has turned into a formal dispute.
I’ve now specifically asked them to confirm whether these tickets were ever scanned, validated, or redeemed and to preserve the complete recording of my father’s call.
And a warning about price: we were charged approximately DOUBLE the cost of buying admission directly. The price is NOT why we’re requesting a refund—my father agreed to the price. The issue is that the tickets went unused after he contacted them for help. But if you’re considering booking, check the Tower’s direct price first.
We paid nearly twice as much for a middleman, and the one time we actually needed the middleman, they couldn’t solve a basic ticket-access problem.
Save yourself the headache and book directly with the attraction. Would give this company zero stars if possible---
Edit after their response: AS YOU CLEARLY SEE Their response does not address the actual issue… neither has any of the MANY EMAILS I sent to both the email provided and the other email that was unable to provide tickets.
8 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read about your experience.
We would like to clarify that the tickets were correctly issued and sent to the email address provided with the reservation. Tickets may be delivered up to 24 hours before the visit, in accordance with the conditions communicated and accepted during the booking process, and the tickets issued through our service are valid for the corresponding visit.
Regarding the refund request, tickets issued for a specific date and time are non-refundable under the conditions applicable to the booking, which customers expressly accept together with our Terms and Conditions and Cancellation Policy before payment.
As for the price, as you acknowledge, the total amount was known and accepted before purchase. Our prices also include booking management, customer assistance and additional services and digital content, such as an audio guide. The complete final price is displayed before payment so that customers can decide whether they wish to proceed.
We invite you to contact us at info@feelthecitytours.com, providing the booking number and details of the call. This will allow our team to review the ticket delivery, the assistance provided and the circumstances of the case in detail.
Kind regards,
Feel The City
This company is a scam- do not use
This company is a scam- do not use. They con people into thinking you are using the official website and mark up the price of the tickets massively. They then say you only have 30 mins yo give them your personal details so they can they go ahead and book the tickets from the real website. So when you buy the tickets they don’t actually have the tickets. AVOID-my experience was in Seville realalcazar but I see they operate worldwide
26 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comments.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official site in any communication.
Regarding the price, our prices also include booking management, customer assistance and additional services and digital content, such as an audio guide. The complete final price is clearly displayed before payment.
Furthermore, every purchase requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment.
If you would like us to review your specific Real Alcázar booking and the circumstances you describe, please contact us at info@feelthecitytours.com, providing your reservation number so that our team can investigate the case in detail.
Kind regards,
Feel The City
Awful scam
Such a scam. Did not show up to meeting point had to REBOOK basilica tickets because they hold onto them. Says they are a verified guide with these locations but no one knows them. Called to try and get ahold of someone and no answer. DO NOT BOOK WITH THEM. THEY WILL TAKE YOUR MONEY AND YOU WONT HAVE TICKETS.
7 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to read about your experience.
For guided tours, customers must attend the designated meeting point at the time indicated in their booking instructions. These are group tours, not private visits, so it is essential to be at the correct meeting point and at the scheduled time.
Please contact us at info@feelthecitytours.com, providing your booking number, the date and time of your visit and the meeting point you attended. Our team will review the case in detail and provide you with a specific response regarding what occurred.
Kind regards,
Feel The City
Great tour!
Our tour was very informative with a wonderful guide. The meeting point was easy to find and we enjoyed a cold lemonade before the walk. The microphone system was helpful and had no problems. Thank you!
3 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed the tour and found it both informative and well organised.
It is wonderful to know that your guide made the experience enjoyable, that the meeting point was easy to find and that the microphone system helped you follow the explanations comfortably. We are also glad that you could enjoy a refreshing lemonade before starting the tour!
We truly appreciate your kind words and will be happy to share them with our team. We hope to welcome you again on another experience in the future.
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
We are very sorry that your service was cancelled.
Although cancellations are exceptional, unforeseen operational circumstances may occasionally make it impossible to provide the booked service. In these situations, our team manages the affected reservation in accordance with the conditions applicable to the booking.
Please contact us at info@feelthecitytours.com, providing your booking number, so that our team can review what happened and confirm the status of your reservation.
Kind regards,
Feel The City
Feel The City Tours is a complete scam
This company is a complete scam. I pride myself on being aware of the risks in a digital environment, but I fell hook line and sinker for going to the first site shown on Google to buy tickets for the Alcazar in Seville.
The company charged me nearly 3 times the amount for each of the six tickets that I bought, while adding absolutely no value whatsoever.
Do not be like me and spend the next 48 hours of fuming over the blatant nature of the scam and Google’s willingness to promote a dishonest business to the top of the rankings when there have been hundreds of complaints against it
6 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read about your dissatisfaction.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official site in any communication.
Regarding the price, our prices also include booking management, customer assistance and additional services and digital content, such as an audio guide.
Most importantly, the complete final price for all six tickets was displayed before payment. Every booking also requires the express acceptance of our Terms and Conditions and Cancellation Policy before any payment is made.
If you would like us to review your specific booking and the services included, please contact our customer service team at info@feelthecitytours.com, providing your reservation number.
Kind regards,
Feel The City
Based on my booking experience
Based on my booking experience, I was very sceptical about whether the guide would turn up. But he did turn up and was very nice and friendly and knowledgeable. I also met another guide who was doing a different tour and he called the company to make sure my guide was coming. All of that said, the amount paid of around 200 euro for a one hour tour was a rip off and I will be much more cautious whee when booking tickets for these types of places.
5 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you for sharing your experience. We are pleased to hear that your guide arrived as scheduled and that you found him friendly, professional and knowledgeable. We also appreciate you highlighting the assistance provided by our other guide, who contacted the team to confirm that everything was proceeding correctly.
Our prices also include the organisation and management of the booking, customer assistance and the services included in the experience.
The complete final price is clearly displayed before payment. Furthermore, every booking requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment.
We nevertheless appreciate both your feedback and your positive comments about our guides, which we will be happy to share with the team.
Kind regards,
Feel The City
They pretend to be the official site
They pretend to be the official site, and then charge almost triple the amount of the real ticket. I should have paid more attention, but stay away from this scam.
5 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that this was your perception of our service.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official site. We never present ourselves as an official website in any communication.
Regarding the price, they also include booking management, customer assistance and additional services and digital content, such as an audio guide.
The complete final price is clearly displayed before payment. Furthermore, every booking requires the express acceptance of our Terms and Conditions and Cancellation Policy before any payment is made.
The tickets issued through our service are valid according to the conditions of the reservation. If you would like us to review your specific booking, please contact our customer service team at info@feelthecitytours.com, providing your reservation number.
Kind regards,
Feel The City
This is like a third part company…
This is like a third part company selling tickets and may be called as quite type of scam. The tickets are overpriced compared to the tickets sold by the official site. For example to visit the Vatican Museum you need to pay around 25 euros, they will sell it for 70 euros or more. Be careful with that! They do a very good work to have their site on the top. I didn’t pay attention and didn’t read that they weren’t the official site. For example, what type of site when you buy tickets, you need to go to a bar the day before in order to have your ticket ? The audio guide doesn’t work the most of the time. To conclude, the experience was very bad when you realize how they work and what type of service they give.
2 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry that your experience did not meet your expectations.
As you mention in your review, our website does not present itself as the official website. At all times, it is clearly indicated, both in our logo and in the legal information, that we are not the official site. We never present ourselves as an official website in any communication.
Regarding the price, our prices also include booking management, customer assistance and additional services and digital content, such as the audio guide. The complete final amount is clearly displayed before payment.
Regarding ticket collection, depending on the service purchased, customers may be required to go to a designated meeting or collection point. This information is provided as part of the booking instructions and does not affect the validity of the tickets issued.
Furthermore, every booking requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment.
If you would like us to investigate the specific circumstances of your booking, including the audio guide issue, please contact us at info@feelthecitytours.com, providing your reservation number so that our team can review the case in detail.
Kind regards,
Feel The City
I fell victim to a scam
I fell victim to a scam. I asked my wife to buy tickets for Westminster Abbey. She searched for the site on Google and ended up on a company's website; it looked like the official site, so she bought the tickets. We later discovered that she had paid three times the official price per ticket, and the tickets provided were for a different time than the one selected. Despite our persistent efforts—and a warning from the Abbey staff that the site was fraudulent—they refused to issue a refund.
5 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear about your dissatisfaction.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official site in any communication.
Regarding the price, our prices also include booking management, customer assistance and additional services and digital content, such as an audio guide. The complete final price is clearly displayed before payment.
As for the refund request, tickets and activities for a specific date and time are non-refundable under the conditions applicable to the reservation. Every purchase requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment.
The tickets issued through our service are valid according to the conditions of the reservation. If you would like us to review the specific time assigned, the services included and the circumstances of your case, please contact us at info@feelthecitytours.com, providing your booking number.
Kind regards,
Feel The City
It’s an overpriced scam web front…
It’s an overpriced scam web front masquerading as the official site. Don’t fall for it and ruin your day like I did. Be smart. Don’t be like me
5 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comment.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website. We never present ourselves as an official site in any communication.
Regarding the price, our prices also include booking management, customer assistance and additional services and digital content, such as an audio guide. The complete final price is clearly displayed before payment.
Furthermore, every booking requires the express acceptance of our Terms and Conditions and Cancellation Policy before any payment is made, and the tickets issued through our service are valid according to the conditions of the reservation.
If you have made a booking, please contact us at info@feelthecitytours.com, providing your reservation number and details of the issue so that our team can review it.
Kind regards,
Feel The City
Audio guides not included...this is a scam!
My wife and I toured the Ufizi Gallery in Florence this morning, buying the tickets yesterday from this website. When we entered we went to the audio guide area to pick up our devices and were told it would be a €12 charge for two devices. When I showed them my ticket and said ours should be included, they said no tickets come with the audio guide included, and refused to let us proceed without paying the €12 fee (which we did). I wish I would have waited and bought tickets directly from the gallery, would have saved a lot of money and not had this bad experience. I contacted the company via WhatsApp but haven't heard back. This was extremely disappointing! I gave 2 stars vs. 1 as the gallery itself was quite impressive, I just wish I hadn't overpaid using Feel The City tours!
5 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear about the confusion regarding the audioguide during your visit to the Uffizi Gallery.
We would like to clarify that the audio guide included in your booking is digital content provided as part of our service. Our prices include not only the admission tickets, but also booking management, customer assistance and additional digital content, including our audio guide. The complete price and the services included are presented during the booking process, and every purchase requires the express acceptance of our Terms and Conditions before payment.
If you experienced any difficulty accessing the digital audio guide included with your booking, please contact us at info@feelthecitytours.com, providing your reservation number. Our team will be able to review your booking and assist you with the specific issue.
Kind regards,
Feel The City
I WOULD HAVE GIVEN ZERO IS POSSIBLE
I WOULD HAVE GIVEN ZERO IS POSSIBLE. I strongly recommend being very careful before purchasing Louvre tickets through Feel the City.
I purchased five Louvre tickets through them and was charged €380. I later discovered that the comparable tickets purchased through the official Louvre website would have cost approximately €160 in total.
What made the situation even more concerning was that Feel the City never asked for the ages of the visitors during the booking process. Three of the five people in our group were under 18 and would normally qualify for free admission to the Louvre. Despite this, we were charged for the booking without this being made clear to us.
After realizing the significant price difference, I contacted the company requesting cancellation and a refund. I made this request very shortly after the purchase, but they refused to refund the transaction, stating that the tickets were non-refundable.
I understand that third-party resellers may charge service fees or a markup. However, in my case, the difference was enormous, and I do not believe the pricing and value of what I was purchasing were sufficiently transparent.
Based on my experience, I would not use this company again. Before purchasing Louvre tickets from a third-party seller, I strongly recommend checking the official Louvre website first, carefully comparing the total price, and reviewing the eligibility for free admission, particularly for visitors under 18.
31 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that you were dissatisfied with your experience. However, we would like to clarify several important points regarding the price and conditions of your booking.
Our prices include booking management, customer assistance and additional services and digital content, such as an audioguide. The complete price was displayed before payment.
Regarding minors, the fact that certain visitors may qualify for free admission when obtaining tickets directly through the museum does not mean that our own booking and additional services are provided free of charge. Our product has its own clearly displayed price and includes services beyond the face value of admission.
Regarding your cancellation request, tickets and activities booked for a specific date and time are non-refundable under the conditions applicable to the reservation. Furthermore, every customer must expressly accept our Terms and Conditions and Cancellation Policy before making any payment.
At all times, our website also clearly indicates, both in the logo and in the legal information, that we are not the official Louvre website. We never present ourselves as the official site in any communication.
If you would like us to review the details of your specific booking, please contact our customer service team at info@feelthecitytours.com, providing your reservation number.
Kind regards,
Feel The City
An unpleasant experience
An unpleasant experience—the worst of the entire trip. I feel ripped off. I was charged €245 for a ticket to the dome of St. Peter's Basilica that costs €15 (I have attached a photo of the prices taken on the day of the visit). Admission to St. Peter's Basilica itself is free. I consider this service exploitative and demand a refund of the difference: €245 - €15 = €230. A local police officer advised me to file a formal complaint, a step I will not rule out if I am not refunded the difference between what I was charged and the official rate.
2 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that your experience did not meet your expectations.
Our prices include the management and organization of the booking, customer assistance and additional services and digital content, such as the audioguide.
The complete and final price is clearly displayed before payment. Furthermore, every booking requires the express acceptance of our Terms and Conditions and Cancellation Policy before any payment is made.
If you would like us to review your specific reservation, please contact our customer service team at info@feelthecitytours.com, providing your booking number and details of your case.
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience with us. We are delighted to hear that you had such a positive experience and that you found your guide both amazing and highly knowledgeable.
We truly appreciate your kind words and will be happy to share them with our team. We hope to welcome you again on another experience in the future.
Kind regards,
Feel The City
Pay a premium. Receive inflexible, automated support. Request a partial refund from the seller. Get a full refund from your bank.
UPDATE – Thank you, Feel The City: your response below rather neatly demonstrates my point.
1. Customer support: I did not ask you to guarantee or independently modify my Accademia booking. I asked whether you could contact the museum on my behalf. Approximately one minute later, you refused. I contacted the museum myself; they contacted reception and accommodated the later entry.
2. Website presentation: My review does not claim that you explicitly state you are the official website. It describes the impression created by the domain name, Uffizi branding and overall presentation. Pointing to disclosures elsewhere on the site does not change the experience described below.
3. The premium: I paid substantially above the face value of the museum tickets. You justify that premium by reference to booking management, customer assistance and digital content. Readers can decide for themselves whether the customer assistance described above represents the service they would expect for that premium.
4. Refund: I first gave you the opportunity to resolve the matter directly, including by requesting only a partial refund. You refused. I disputed the transactions through my bank; you contested the dispute; I pursued it further; and my bank ultimately refunded the entire transaction.
Your response provides prospective customers with your explanation of these practices. My review provides the outcome.
I purchased Uffizi and Accademia tickets through uffizi-gallery-tickets.org after finding the site through Google. The domain name, Uffizi branding and overall presentation led me to believe I was purchasing through an official or affiliated ticketing channel. It was actually an independent reseller charging substantially above the tickets' face value.
When I discovered this, I contacted the company and requested either a full refund or a partial refund reflecting the difference between what I had paid and the official ticket prices. They refused.
Later, after I accidentally selected the wrong Accademia entry time, I asked whether they could contact the museum to assist. Approximately one minute later, I received a generic policy-based refusal stating that the time could not be changed and that they could not request another slot from the museum.
I contacted the museum myself. The official booking office notified reception and my later entry was accommodated without issue.
I subsequently disputed the transactions through my Australian bank. The reseller contested the dispute, but I chose to pursue it further.
My bank ultimately refunded the entire transaction.
If you are considering purchasing through this site, check the official museum ticketing channels first.
More importantly, if you have already purchased and believe you were misled, "non-refundable" does not necessarily mean you have no recourse. Keep screenshots of the website, your tickets, receipts and correspondence. Contact the merchant, and if they refuse to resolve the matter, check the consumer protections available in your country and speak to your card issuer about your options for disputing the transaction.
Australian consumers may have protections under the Australian Consumer Law, including provisions concerning misleading or deceptive conduct. Consumers in the EU and other jurisdictions may have comparable protections concerning misleading commercial practices.
They refused my request for a partial refund. I challenged the transactions. The final outcome was a full refund.
14 June 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read that you were dissatisfied with your experience.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
Regarding the price, they include additional services such as booking management, customer assistance and digital content such as an audioguide. The complete final price is clearly displayed before payment.
Regarding your request to change the Accademia entry time, tickets for attractions with a specific date and time are subject to the conditions applicable to the reservation. The fact that the museum subsequently decided to accommodate a later arrival as an exception does not mean that our team had the ability to modify or guarantee a different time slot. Access and any exceptions ultimately remain under the control of the monument itself.
Similarly, every purchase requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment. These conditions, including those relating to cancellations and modifications, are made available to customers before completing their purchase.
If you would like us to review your case again, you can contact our customer service team at info@feelthecitytours.com, providing your booking details.
Kind regards,
Feel The City
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