Feel the City is a third party company selling massively over priced tickets to popular attractions. Go straight to the official website. Watch for 'Feel the City' logo underneath in small print. T... See more
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Review summary
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A price premium of 60% over the regular ticket prices is absurd. Our tickets would have costed EUR 36 normally - we paid EUR 88 using your sevices!!
Company replied
My wife and I toured the Ufizi Gallery in Florence this morning, buying the tickets yesterday from this website. When we entered we went to the audio guide area to pick up our devices and were told it... See more
Company replied
Double price of the original ticket but ther is nothing in return. The guide is a trash. Couple dozens of object covered out of hundreds.
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Company details
Written by the company
Feel the City Tours es una empresa especializada en ofrecer experiencias turísticas completas y de alto valor en todo el mundo, diseñadas para que los viajeros descubran destinos de forma auténtica, organizada y memorable.
Máxima disponibilidad en los monumentos más emblemáticos del mundo
Written by the company
- ¡Estamos comprometidos con tu experiencia!
- En Feel the City Tours nuestro compromiso es ofrecer experiencias turísticas completas y de calidad, cuidando cada detalle del proceso. Gestionamos de forma activa la disponibilidad y el acceso de nuestros clientes para garantizar su entrada a los principales monumentos y museos del mundo, evitando imprevistos y esperas innecesarias. Además, ofrecemos servicios de gran valor añadido como audioguías exclusivas, visitas guiadas y tours privados, con el objetivo de que todos nuestros clientes disfruten de una experiencia cultural satisfactoria y memorable.
Contact info
2.0
Poor
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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I was unable to download audio book…
I was unable to download audio book which i ended up paying for - complaint was raised but did not get any satisfactory resolution - ended up without the audio book during my louvre visit despite paying for it
18 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that you experienced difficulties accessing the digital audio guide during your visit.
The audio guide is an additional digital service included with the selected product and is designed to be accessed through the customer's own mobile device. We would like to review exactly what happened and the assistance provided in your particular case.
Please contact us at info@feelthecitytours.com with your booking reference so that we can review the technical issue and the previous communications associated with your reservation.
Kind regards,
Feel The City
The guide was fantastic
The guide was fantastic, really informative, nothing was too much trouble. I would highly recommend her.
21 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for your kind review!
We are delighted to hear that you had such a positive experience with our guide and particularly appreciated her knowledge, helpfulness and dedication throughout the visit.
We will be very happy to pass your compliments on to her. Thank you for your recommendation and for choosing us.
We hope to welcome you again on another tour in the future!
Kind regards,
Feel The City
Third Party Site
This is a third party site that charges DOUBLE the price for a Louvre ticket. Please buy your ticket from the official Louvre website instead!
20 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with the price of your purchase.
We would like to clarify that at all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official Louvre website in any communication.
Regarding the price, the total amount is clearly displayed before payment and it also include booking management, customer support and additional digital content, such as an audio guide. Furthermore, every booking requires express acceptance of our Terms and Conditions before payment.
If you would like us to review the services and price associated with your specific booking, please contact us at info@feelthecitytours.com with your booking reference.
Kind regards,
Feel The City
I'm trying to get this fradulent charge…
I'm trying to get this fradulent charge removed from my card. This company poses as the Louvre and charges double the price of the Louvre's actual admission price.
21 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with your purchase.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official Louvre website in any communication.
Regarding the price, the total amount is clearly displayed before payment and it also include booking management, customer support and additional digital content, such as an audio guide.
Furthermore, every purchase requires express acceptance of our Terms and Conditions before payment.
If you would like us to review your specific booking and the charge you mention, please contact us at info@feelthecitytours.com with your booking reference so that our team can assess your case.
Kind regards,
Feel The City
This was really disappointing because I…
This was really disappointing because I thought I was going through the official Louvre website but this group is not official. The tickets were legit/fine but more expensive than just going through the Louvre website. The audio tour was not good and the main reason for my bad review - it was limited, hard to navigate and impossible for me to share with my kids because they don’t have phones and it was not clear from the website that the audio tour was not the official audio tour, which comes with headsets and earphones, but some alternative that required a phone to play and wasn’t very good. When I tried to hire the official Louvre audio tour headsets instead they were sold out, which honestly kind of ruined the trip for my kids.
18 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry that your experience did not meet your expectations.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official Louvre website in any communication.
Regarding the price, the total amount is clearly displayed before payment and it also includes services such as booking management, customer support and additional digital content, including the audio guide.
We regret that the audio guide did not meet your expectations. The audio guide included with our service is an independent digital audio guide designed to be used on the customer's own mobile device. This feedback is valuable and helps us identify areas where both the digital experience and the information provided to customers can be improved.
If you would like us to review your specific booking and the information provided for the product purchased, please contact us at info@feelthecitytours.com with your booking reference.
Kind regards,
Feel The City
They are nothing short of thieves
They are nothing short of thieves. Excessively overcharging for no added value. Sold me a 4.30 entrance ticket when it closed at 6. Masquerading as the Lourve to rip people off.
20 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comments.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official Louvre website in any communication.
Regarding the price, the total amount is clearly displayed before payment and it also include booking management, customer support and additional digital content, such as an audio guide. Every booking requires express acceptance of our Terms and Conditions.
Please contact us at info@feelthecitytours.com with your booking reference so that our team can verify the assigned entrance time and the details associated with your reservation.
Kind regards,
Feel The City
Prado museum tour in Madrid.
We booked a Prado museum tour in Madrid. The tour guide Raphael was excellent. Worth the money.
31 August 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience!
We are delighted to hear that you enjoyed your visit to the Prado Museum and that Raphael provided an excellent tour. We are also very pleased to know that you felt the experience was worth the price.
We will be very happy to pass your kind words on to Raphael. Thank you for choosing us, and we hope to welcome you again on another tour!
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comments.
We also regret that you were dissatisfied with our customer service. If you have made a booking with us, please contact us at info@feelthecitytours.com, providing your booking reference and details of the issue. This will allow our team to review the communications associated with your reservation and provide you with a specific response.
Kind regards,
Feel The City
A Perfect Introduction to Paris Thanks to Patrice
Patrice provided outstanding service throughout our trip. He was always prompt for every pickup and drop-off and was consistently professional, courteous, and reliable. He shared a great deal of interesting information about the surrounding area, which made our travel experience even more enjoyable. He also took the time to open doors, assist with luggage, and ensure we were comfortable at all times. Patrice truly went above and beyond in every aspect of service. He is one of the best drivers I have ever had, and I would highly recommend him to anyone.
16 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing such a wonderful review!
We are delighted to hear that Patrice provided outstanding service throughout your trip. His punctuality, professionalism, attention to detail and willingness to assist with everything from luggage to sharing interesting information about the area clearly made a positive difference to your experience.
We will be very happy to pass your kind words and recommendation on to Patrice. We are sure he will greatly appreciate them.
Thank you for choosing us. We hope to welcome you again on your future travels!
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
Thank you very much for your kind review!
We are delighted to hear that Cynthia was an excellent guide and that you enjoyed the experience. We will be very happy to pass your kind words on to her.
Thank you for choosing us. We hope to welcome you again on another tour soon!
Kind regards,
Feel The City
Don't fall into this trap
Don't fall into this trap. You pay 3 times the normal prize.
17 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with the price of your purchase.
The total price of our service is clearly displayed before payment and it also include booking management, customer support and additional digital content, such as an audio guide.
If you would like us to review the price and services included in your specific booking, please contact us at info@feelthecitytours.com with your booking reference.
Kind regards,
Feel The City
Beyond horrible
Beyond horrible. Sold me a ticket and they canceled it immediately due to it not being an available option. The site said I would be charged if I canceled within 24 hours, and gave me the option to reschedule so I did with the intention of canceling and not to be charged and now they refuse to refund me. Amex will refund me of course but they have been rude and sneaky and deplorable over all. Dont do it.
20 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read about your experience and understand your frustration.
Regarding cancellations and refunds, the applicable conditions are clearly available before payment, and every purchase requires express acceptance of our Terms and Conditions and Cancellation Policy.
Please contact us at info@feelthecitytours.com with your booking reference so that we can review the complete history of your reservation and provide you with a specific response.
Kind regards,
Feel The City
I need purchase termination as my wife…
I need purchase termination as my wife purchased another ticket. I realized just in th time purchase, but it was late. I tried to contact your whatsapp, so far no reaction. There is chargeback claim on Revolut card
19 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear about your experience and understand your frustration.
Our cancellation conditions are clearly available before payment, and every booking requires express acceptance of our Terms and Conditions and Cancellation Policy. For date- and time-specific tickets, cancellation and refund restrictions may apply even when the request is made shortly after the purchase.
We would like to review your booking, your cancellation request and the communications with our Customer Support team before commenting further on your specific case.
Please contact us at info@feelthecitytours.com, providing your booking reference and details of your cancellation request, so that our team can review the complete history of the reservation and provide you with a specific response.
Kind regards,
Feel The City
Overall, excellent chose for fast and economical way to travel abroad, between several countries.
Overall, excellent chose for easy, fast and economical transportation during my travels.
16 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience!
We are delighted to hear that you found the service easy, fast and good value for money, and that it helped make transportation during your travels more convenient.
Thank you for choosing us. We hope to accompany you again on your future travels!
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with your purchase.
Regarding the price, the total amount is clearly displayed before payment and it also include booking management, customer support and additional digital content, such as an audio guide. Every booking also requires express acceptance of our Terms and Conditions before payment.
If you would like us to review your case, please contact us at info@feelthecitytours.com with your booking reference.
Kind regards,
Feel The City
Too much money
Too much money! I feel ripped off but you have a no refund for any reason policy. Would never book thru you again!
18 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that the service did not meet your expectations.
The total price is clearly displayed before payment and it also include booking management, customer support and additional digital content, such as an audio guide.
Regarding refunds, cancellation conditions depend on the type of service booked. Date- and time-specific tickets are subject to specific cancellation restrictions, which are clearly stated before purchase. Every booking requires express acceptance of our Terms and Conditions and Cancellation Policy before payment.
If you believe there are particular circumstances surrounding your booking that should be reviewed, please contact us at info@feelthecitytours.com with your booking reference so that our team can assess your case individually.
Kind regards,
Feel The City
Do not use this company
Do not use this company, Feel the City Tours is a third party company selling massively over priced tickets. I purchased two combination tickets for Pompeii and Herculaneum with audio, total charge 190€. I didn’t realise until I received my tickets that I had been conned. The face value for the Pompeii tickets were 20€ each and the Herculaneum tickets were 16€ each, total 72€. This company charged me an additional 118€ for an automated admin process and audio guide. Whilst I would expect to pay a reasonable fee for admin and audio this price mark-up was outrageous. In addition to this the audio was cumbersome and difficult to use.
Avoid this company.
13 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with your experience.
Regarding the price, the total amount is clearly displayed before payment. It also includes booking management, customer support and additional digital content, such as the audio guide included in your selected product.
We are sorry to hear that you found the audio guide cumbersome and difficult to use. We appreciate this feedback, as it helps us identify areas where our digital content and user experience can be improved.
If you would like us to review your specific booking and the issues you experienced with the audio guide, please contact us at info@feelthecitytours.com with your booking reference.
Kind regards,
Feel The City
Angela was amazing….the walk from the…
Angela was amazing….the walk from the museum's to the meeting place and back to the basilica was not great… dome tour to the top is very difficult not for everyone
18 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience. We are delighted to hear that Angela was amazing, and we will be sure to pass your kind words on to her.
We also appreciate your feedback regarding the walk between the meeting point and the Basilica. Regarding the Dome, reaching the top can indeed be physically demanding due to the stairs and confined sections, so we understand that it may not be suitable for everyone.
We are pleased that Angela helped make your experience enjoyable and hope to welcome you again in the future.
Kind regards,
Feel The City
The tour guide did not show up
The tour guide did not show up. There were 6 people from different places in the world waiting, very disappointed. 50 euros each down the drain! We heard after from others that this was not the first time this has happened with this company. No notification or reason given to us. Disgraceful.
18 September 2026
Reply from Feel the City Tours
Dear Customer,
We are very sorry to read about your experience.
Guided tours are organized for groups and customers are required to attend the designated meeting point at the indicated time.
Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference and the date of the tour. This will allow us to verify the guide assignment, communications and circumstances surrounding the service, and provide you with a specific response and appropriate solution.
Kind regards,
Feel The City
You ripped me off
You ripped me off. Got no tickets credit immediately. Reporting you to my credit card company.
17 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comments and understand your frustration if you have not received your tickets.
Our commitment is to deliver tickets up to 24 hours before the scheduled visit, as clearly communicated during the booking process and accepted when confirming the reservation. Therefore, tickets are not necessarily delivered immediately after payment.
Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference, so that we can verify the status of your reservation and the associated delivery records.
Kind regards,
Feel The City
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