Bougt an IXS Rs800 one piece leather suit. Very discounted. But they didn't tell it would smell awful, even after a month of airing. And the protectors on both knees were broken. I contacted them to... See more
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Review summary
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Reviews shaping this summary
Don't like giving bad reviews But after sales service doesn't exist Over there, purchased boots wrong size just want to return/exchange Additional purchase return label wich doesn't wor... See more
Company replied
Ordered a white helmet hjc i31 no postage tracking etc Politely asked a few times is there a issue.... Website did say was in stock .. Rubbish replies no reason for non postage etc ... Given up... See more
Company replied
So bought a helmet from fc moto .was 50 pound cheaper than in the UK. But got stung on import dates. 50 pound to be exact so was a waist of time really .did save anything .and tock 2 weeks from orderi... See more
Company replied
Company details
Contact info
Avantisallee 90, 52072, Aachen, Germany
- 0049 2405 4950050
- kontakt@fc-moto.de
- www.fc-moto.de
3.4
Average
33K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No refund payment made after receiving items
I have returned my items and have recieved new items, but I have not recieved a refund for the first items. I keep getting generic emails saying that I can return the items that I have already, and they have definitely recieved them its been more than 2 weeks. All I want is my money back for the first order. I will definitely not be buying from them again. Update: Still no refund and its been more than a month. I still get the same generic email and no one is helping, I called DHL and they said that FCmotor has to create a query on the parcel as it still shows that is in the original country. All i want is a refund!
11 February 2026
Unprompted review
Reply from FC-Moto.de
Hello,
thank you for your feedback. We are sorry to hear about the frustration regarding your refund.
We regret the delay in the return processing. However, according to our system, we have not yet received the returned goods. If you have already sent the parcel, please provide us with the proof of postage or the return tracking number so that we can check the delivery status with the carrier.
Without confirmation of delivery, we unfortunately have to wait until the goods physically arrive at our warehouse before we can proceed with the refund.
Thank you for your understanding.
Your FC Moto Team
Plenty of options and great prices
Great prices and lots of options.
I left negative feedback first as no email confirmation was received from the shipment and I had to email them after 10 days. However the items was shipped 3 days after purchase!
Thank you!
19 February 2026
Unprompted review
Reply from FC-Moto.de
Dear Krisztina Matrof-Hudecz,
Thank you very much for your review. We truly appreciate you taking the time to share your experience.
We would like to clarify that your order was already shipped on February 13th, and we also contacted you to inform you about the dispatch. Please kindly check your spam or junk folder in case our message did not appear in your inbox.
We sincerely apologize for any confusion or frustration caused by the situation. If you need any further assistance, we are of course happy to help.
Thank you for your patience, and we hope we can resolve this for you quickly.
Your FC-Moto Team
Horrible company
Horrible company. These people are unethical and dishonest. Ordered a helmet, payed for the product, and shipping and when it got to the states I was expected to pay for the customs. Would leave zero stars for these thieves if I could. Buyer beware!
6 February 2026
Unprompted review
Reply from FC-Moto.de
Dear Joshua,
We’re sorry for the inconvenience with your order. Unfortunately, customs duties and import fees in the USA are set by local authorities and are beyond our control.
We have already contacted you by email with all the details about the fees. Since the package was refused, it is now being returned, and the refund will be processed once it reaches us.
Thank you for your understanding – we hope to have the chance to provide you with a better experience in the future.
Your FC-Moto Team
Trust?
Ordered a pair of boots from them and thought everything was okay. I have paid the customs fee's and got tracking information from them. However the tracking information is not informative and at the end of every day I get informed there is a delay. I reached out to them and they said they will send them as soon as possible but they have been busy! So what is the bogus tracking information they have sent me! They believe that because they are a big business they can bully you into accepting anything. I now feel like I am left with no option but to contact PayPal and raise an issue!
If it's expensive or urgent then please think twice about using them
Well, I owe fc-moto.de an apology!
I'm sorry.
Boots are amazing, couldn't be happier.
As for delivery, well that's not your bag. You guys handled your side with amazing efficiency and professionalism, Thank you. 🤟
11 February 2026
Unprompted review
Reply from FC-Moto.de
Dear Francis,
Thank you so much for updating your review and for your kind words! We really appreciate your honesty and are thrilled to hear that you are happy with your boots. 🤟
We understand that tracking information and international shipping can sometimes be frustrating, and we’re glad everything worked out in the end. Your recognition of our team’s efforts means a lot to us and motivates us to keep providing the best possible service.
Enjoy your new boots and many happy rides! 🏍️
Your FC-Moto Team
Hidden costs!!!
Hidden costs!!!
A very complicated process to pay, you pay for transport with DHL but is delivered with local post, not home instead at a pick up point far away after they "lost" your package. If you need to return you have to pay again for it and take days to receive an answer. All the money that you think you save you pay on all this extra services that aren't necesary for a customer.
10 February 2026
Unprompted review
Reply from FC-Moto.de
Dear Marius,
We’re very sorry to hear about your experience and the delivery process. Please rest assured that we take your feedback seriously.
We have already contacted you directly and are working on a solution to resolve the situation. Our goal is always to make things right and ensure our customers are satisfied.
Thank you for your patience, and we hope to resolve this quickly for you.
Your FC-Moto Team
Good balance between quality and…
Good balance between quality and prices. Fast delivery most of the time.
8 February 2026
Unprompted review
Reply from FC-Moto.de
Hello,
thank you for your feedback. We’re glad to hear that you’re satisfied with the balance between quality and pricing and that deliveries are usually fast.
Thank you for your trust, we look forward to your next order.
Your FC Moto Team
I ordered three sets of childs…
I ordered three sets of childs leathers, as struggling in the UK for choice.
Super fast delivery time.
Sadly none of the suits fitted, so I had to return them, great customer service, answering all my questions quickly, and the refund was instant the day they landed back at the shop.
5 February 2026
Unprompted review
Reply from FC-Moto.de
Hello,
thank you very much for your feedback. We’re pleased to hear that the delivery was very fast and that our customer service was able to support you quickly and reliably throughout the return process.
Although it’s a pity that none of the suits fitted, we’re glad the return and refund went smoothly and to your satisfaction. We look forward to your next order.
Your FC Moto Team
Used boots sent and misleading
Misleading and when item arrived it was a returned pair of boots with wear on them from gear shifter, inside boot wear not happy, unexpected import fees occur when buying outside of Germany(£60 for a £140 pair of boots) totally ignored by FC Moto apart from on here , the items nearly double the price of other retailers with used goods received. I sent them an email asking them and they then blocked me so I couldn't follow through with the refund let alone dispute the product. Not happy,
6 February 2026
Unprompted review
Reply from FC-Moto.de
Hello,
thank you for your feedback. We’re sorry to read about your dissatisfaction. Please note that import duties and taxes for deliveries outside the EU are charged by the local customs authorities and are not collected or influenced by us. These additional costs are clearly pointed out several times during the checkout process.
We do not block customers from contacting us. If you have requested a return or refund, you are welcome to contact our customer service again by email, including your order number, so we can review your case properly.
Thank you for your understanding.
Your FC Moto Team
I have purchased many items from FCMoto…
I have purchased many items from FCMoto all have been seamless transactions for high quality items. The last item arrived broken, it has been crushed in tranport. I contacted company on receipt of damaged item and was refunded immediately by a very helpful Daniel Kaiser in after sales. Highly recommended company to deal with. Thank you
Tom from Ireland
5 February 2026
Unprompted review
Reply from FC-Moto.de
Hello Tom,
thank you very much for your kind feedback and for taking the time to share your experience. We’re delighted to hear that your previous orders have always gone smoothly and that our products met your expectations.
We’re sorry that your last item arrived damaged, but we’re glad we could resolve the issue quickly for you. It’s great to hear that Daniel was able to assist you promptly and helpfully with the refund.
Thank you for your trust and recommendation. We look forward to supporting you again in the future.
Your FC Moto Team
Great service and very friendly service
Great service and very friendly service desk. I really appreciated the friendly contact and fast answer per e-mail. Product was delivered on time and the pricing was fair. I am happy :-)
4 February 2026
Unprompted review
Reply from FC-Moto.de
Hallo,
thank you very much for your positive feedback. We are delighted to hear that you were satisfied with our service desk, the friendly communication and the quick email response. It’s great to know that your product arrived on time and that you found the pricing fair.
We are happy to have you as a customer and look forward to your next order.
Your FC Moto Team
Dear FC-Moto Team,
Dear FC-Moto Team,
Your actions as a retailer are misleading and unacceptable.
You explicitly advertise a 5% discount code (FCMD5) in your automated email, encouraging customers to place an order. However, when the customer attempts to use this code, it is not valid. This is a classic example of false discount advertising — a practice that misleads customers into believing they are receiving a benefit that, in reality, does not exist at the time of purchase.
Even more concerning is your proposed “solution”:You instruct the customer to place an order first, write a code into a comment field that does not exist or is not accessible, and only then promise to manually adjust and refund the difference later. This is neither transparent nor professional, and it shifts the risk and inconvenience entirely onto the customer.
As a retailer, your responsibility is:
to offer clear and functional discounts,
to ensure the ordering process works as advertised, and
to respond properly and promptly to customer concerns instead of offering improvised workarounds.
Advertising a discount that cannot be applied directly at checkout is misleading. Failing to provide a clear, working solution — or even a proper explanation — is unacceptable.
Regards,Uldis Leimanis
31 January 2026
Unprompted review
Reply from FC-Moto.de
Hello,
We regret that you perceived the ordering process as unclear and frustrating.
The discount code FCMD5 can normally be entered directly in the designated voucher/discount field in the shopping cart before completing the order. If, in rare individual cases, the code cannot be applied due to technical reasons, customers may alternatively note the code in the comment field during checkout. In such cases, the discount is manually reviewed and processed by our team after the order is received.
This procedure is intended as an exceptional solution to ensure that customers still receive the advertised discount even if a technical issue occurs. We understand that this may feel inconvenient and we apologize for any confusion this may have caused.
We continuously work on improving the clarity and reliability of our checkout process and appreciate your feedback in this regard.
Kind regards
Your FC-Moto Team
Watch out for Import costs to UK
Good selection and apparently lower pricing heavily promoted in their Google listing but look out for import duty to the UK, all up an ADDITIONAL 25%. They bury the charges in their small print that’s a little disingenuous as all non-EU territories are liable. I think they could be a bit more transparent in their pricing as the site is priced in GBP. At the end of the day it’s more or less the same cost as UK based suppliers
30 January 2026
Unprompted review
Reply from FC-Moto.de
Hello,
thank you for your feedback.
We would like to clarify that for deliveries to the UK, import duties and VAT may apply, as the UK is no longer part of the EU. These charges are not collected by us, but are levied directly by UK customs and the carrier.
We do clearly and repeatedly point out possible additional costs (customs duties, import VAT and handling fees) at several stages of the ordering process, including in our shipping information and during checkout. Unfortunately, we have no influence on the amount or calculation of these charges, as they are determined by local authorities.
Our prices are shown in GBP purely for customer convenience and currency clarity, but this does not change the customs situation for non-EU countries.
We regret if this information was overlooked and appreciate your input, as transparency is very important to us.
Kind regards
Your FC-Moto Team
The item shipped promptly but was lost…
The item shipped promptly but was lost in shipping.
Moto has not provided the expected top service to replace or refund the item.
30 November 2025
Unprompted review
Reply from FC-Moto.de
Hello,
we are very sorry that your parcel did not arrive as expected and we fully understand your frustration.
We would like to inform you that we submitted an official investigation request with DHL on 21.01.2026. Unfortunately, we must wait for DHL’s final feedback to confirm whether the parcel is permanently lost.
Once DHL confirms that the shipment is lost, we will of course refund the full purchase amount. Until we receive this confirmation, we are unfortunately unable to proceed with the refund.
Thank you for your patience and understanding.
Your FC Moto Team
Be aware
Be aware
You think you are getting a good deal until UPS sting you out of the blue
I spent £150.00 on some kit and 5 days later an invoice from
UPS for £70.00!!!
Makes everything very expensive and the website is not clear about additional charges
Buy in the UK snd don’t get caught out like me!!!
Won’t be sending them my money again and will refuse the parcel when it arrives
29 January 2026
Unprompted review
Reply from FC-Moto.de
Hello, thank you for your feedback
We are sorry to hear about your disappointment. Please note that for deliveries outside the EU, additional charges such as customs duties, import VAT, and handling fees charged by the courier (e.g. UPS) may apply. Unfortunately, these costs are set by the destination country and the shipping provider and are outside of our control.
We would also like to point out that we clearly inform customers multiple times during the ordering process about possible additional costs for deliveries outside the EU. These charges are not collected by FC-Moto and must be paid directly to the courier or customs authorities.
If you decide not to accept the shipment, you may refuse the parcel. Once the goods are returned to our warehouse, the purchase price will be refunded in accordance with our return policy.
We regret that this was not the experience you expected and thank you for sharing your feedback.
Your FC Moto Team
Honest e-shop
Honest, e-shop. I ordered a new motorcycle helmet John Doe One in white colour. Everything was fine. I can only recommend it. ☝️😉
22 October 2025
Unprompted review
Reply from FC-Moto.de
Hello, thank you for your feedback
We are pleased to hear that everything went smoothly with your order and that you are satisfied with your new motorcycle helmet. Thank you very much for your recommendation.
We look forward to your next order.
Your FC Moto Team
Excellent service
Excellent service, product are always as described. Sometimes it is difficult to get clear answers to quires on side and fitment ect.
10 January 2026
Unprompted review
Reply from FC-Moto.de
Hello, thank you for your feedback
We are pleased to hear that you are satisfied with our service and that the products are always as described. At the same time, we regret that it can sometimes be difficult to get clear answers regarding sizing, fitment, or technical questions. Your comment is very valuable to us, and we will use it to further improve our consultation and communication.
Thank you for your honest feedback.
Your FC Moto Team
Best prices, incredibly fast shipping, zero issues
Excellent selection w/ incredible pricing. Order was placed on a Friday, item was shipped the following Tuesday, arrived to my home that Friday. INCREDIBLY fast shipping - from Germany to Canada. Unreal. Furthermore, really appreciate the zero BS return policy (if needed). I recommend anyone set up an account, get the newsletters, keep an eye out for additional discount codes/coupons, and buy with confidence.
23 January 2026
Unprompted review
Reply from FC-Moto.de
Hello, thank you for your feedback
We are delighted to hear that you are happy with our selection, pricing, and the fast delivery all the way to Canada. It’s great to know that the shipping speed and our straightforward return policy met your expectations. Thank you as well for recommending us to other customers and for your kind words.
We look forward to your next order.
Your FC Moto Team
Good products and prices, but customer service missing in action
I ordered a new motorcycle helmet from this online store last week Tuesday because they had such good reviews on Trustpilot and a very good deal for the model I wanted.
I decided to pay 14€ for premium delivery (1-2 business days) by UPS.
The delivery took 5 days (instead of 1-2) and I had to cancel my weekend plans. I contacted FC Moto support on Thursday and then Friday to check why my parcel couldn’t be delivered to my address (I contacted UPS first) but never received any answer to the 2 support tickets I raised via the web site virtual assistant.
While FC Moto is not responsible for UPS, I only give 3 stars because the customer support was nonexistent to deal with this delivery issue (they are supposed to contact the courier to ensure the address is correct).
Upon receiving the parcel, the address was indeed incomplete… so the Delivery Address form on their website is unfit for purpose… because I did provide the additional information but it was simply not on the label.
18 January 2026
Unprompted review
Reply from FC-Moto.de
Hello, thank you for your feedback
We are sorry to hear about the delay and the inconvenience this caused you. Once a parcel has been handed over to the carrier, unfortunately we no longer have any influence on the delivery speed or the delivery process itself. In such cases, we always recommend contacting the shipping provider directly, as they can check and clarify address or routing issues most quickly.
We would also like to clarify that the delivery address was transmitted to the carrier exactly as entered by the customer, including the additional address information.
We regret that this experience did not meet your expectations and appreciate you taking the time to share your feedback with us.
Your FC Moto Team
ordered a rukka jacket from them and…
ordered a rukka jacket from them and upon delivery, noticed that the back protector of the jacket was broken (i'm sure it is shipper's fault). informed them thru email about it and they acted swiftly. they sent me a new back protector (it's level 2 worth around $100) and i'm so happy with it. highly recommended motorcycle shop in germany with their incomparable pricing and great services. from the philippines here.
15 December 2025
Unprompted review
Reply from FC-Moto.de
Hello, thank you for your feedback
We are very happy to hear that we were able to help you quickly and resolve the issue to your satisfaction. It’s great to know that you are pleased with the replacement back protector and our service. Thank you for recommending us and for your kind words about our pricing and support. We look forward to your next order.
Your FC Moto Team
SOLVED DELIVERY - Tracking CQ881866347DE - 24 days without refund
I am writing this to warn other customers about a serious security breach regarding my order and tracking number CQ881866347DE.
My package was supposed to be returned to the sender in Germany. Instead, the DHL ServicePoint in Spain fraudulently handed it over to a stranger. DHL policy and Spanish law require an ID (DNI) for any collection, but I have my ID and I NEVER authorized this delivery.
It has been 24 days since this incident. The company has my money and I have no product. They are ignoring the fact that their logistics partner failed to protect the shipment. I am now forced to start a legal claim through PayPal and provide the tracking CQ881866347DE as evidence of this massive failure in the chain of custody.
Please, refund my money immediately. I will not pay for a package that was stolen due to your carrier's negligence.
It's true that after all these days, yesterday I finally managed to get them to take me seriously and start the claim process with DHL. I'll update this review as soon as I have a solution and an update.
Finalmente pude resolverlo, gracias!
2 December 2025
Unprompted review
Reply from FC-Moto.de
Hola, gracias por su feedback
Lamentamos mucho el incidente descrito y comprendemos su preocupación. Queremos informarle que nuestra dirección ya le respondió ayer y que ya se han iniciado todos los pasos necesarios para la apertura de la investigación correspondiente con el transportista.
Estamos tomando este asunto muy en serio y colaboramos plenamente para aclarar lo sucedido. Le agradecemos su paciencia mientras se lleva a cabo la investigación y lamentamos sinceramente las molestias ocasionadas.
Su equipo FC Moto
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