Fat Skeleton Reviews 

5,606
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently point out that purchases arrive swiftly and are safely packed, showcasing exceptional quality across a wide variety of riding apparel and accessories. Reviewers also express strong satisfaction with the easy-to-navigate website, helpful staff members, and hassle-free return handling. However, a small group of people noted occasional challenges, mentioning minor delivery mix-ups, receiving incorrect items in their packages, or encountering situations where products were out of stock and required refunds. Despite these infrequent setbacks, most buyers remain deeply loyal and eager to return for all their future purchases.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting rapid shipping times and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items such as shirts and... See more

Service

Customers had positive experiences with service, frequently highlighting prompt delivery and helpful staff... See more

Order

Reviewers highlight positive aspects of order, frequently expressing satisfaction with fast delivery, smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

FS are brilliant. Just bought a shirt rucksack and cap to go with my leather cut off boots and hoodie from previous order. Always arrive in time we had one mix up but Paul sorted straight away so 5 st... See more

Company replied

Rated 5 out of 5 stars

Great customer service as usual. Delivered quickly and well packaged. Never any issues when I've ordered from Fat Skelton. Always there if you need to ask any questions before purchasing anythin... See more

Rated 5 out of 5 stars

I ordered a new sweatshirt in my normal size, XL, but when delivered found it too big, returned it in exchange for a Large, which arrived a couple of days later. Well satisfied with the returns servic... See more

Rated 5 out of 5 stars

Ordered Christmas gifts early on 7 December. By 22 December I was worried they hadn't arrived even tho I had an email saying order was fulfilled and a tracking number with Royal Mail. Contacted com... See more


Company details

  1. Sunglasses Store
  2. also in
  3. Motorcycle Equipment and Accessories Store

Written by the company

Dedicated to Customer Satisfaction We love custom motorcycles, and that fact that we are lucky enough to be able to own them ride them & be part the amazing camaraderie that surrounds them is what gets us up in the morning (very early as well, if a ride is in the offering)! We’re NOT custom Bike “snobs”, we don’t care if you ride a 125 Virago, a Harley Davidson factory custom or a hand built £40,000 custom chop. It’s the fact you ride, not WHAT you ride. We’re NOT a bog standard type of Motorcycle Apparel & Part retailer, so if you’re looking for piles of the run of the mill boring gear that fills those guys warehouse & shop shelves, same old year in year out, then we are NOT for you. Here at Fat Skeleton you don’t have to wade through pages of gear you won’t be interested in. So if you’re looking for one piece racing leathers, knee sliders, a Moto GP riders latest helmet, then I’m sorry, you WON’T find them here! Our Custom Brand Ranges. Wherever possible we always prefer to personally Road Test new gear before it becomes part of the range, as it gives us opportunity to not only make sure it’s fit for purpose & represents good value for your biking buck, but also so we can talk about the product from first hand knowledge & use. We don’t stock something just because it’s a supplier offers us or worse still was dumping it on the market at a cheap price, if we’re not happy with it, we don’t stock it….end of.


Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(5,606)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Faultless

Firstly, great product, fast and safe delivery and amazing quality. The icing on the cake was the customer service. I had to return my first order due to size, and when I called, they sorted the return and replace in no time at all. They went out of their way to resolve my problem, and get a new helmet to me with a four day then round. So, great service, incredible customer service and amazing products. I will definitely get more gear from them. Thanks to all from Fat Skeleton

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Daytona helmet

I had bought a Daytona open face helmet at the Scottish bike show years ago and I wanted another. Looked at the sizing and decided to take the risk and order another.
Ordered on the Monday and arrived Tuesday. I can't fault the service and glad I went by the sizing and not the same size I had bought before.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant people to deal with

Brilliant people to deal with. Great products.
So refreshing to have such great service!
Highly recommended

24 April 2026
Fat Skeleton logo

Reply from Fat Skeleton

Thanks John, delighted you're happy with you new Low Profile Open Face Helmet & the service we provide...makes it all worth while for us!!

Rated 1 out of 5 stars

Said my item was shipped two days later…

Said my item was shipped two days later refunded my money because they didn’t have the item.
Now in response to your reply that’s correct. You did message me and say the helmet was damaged and when I replied to you saying it makes no difference if it’s damaged or not because it’s for display purposes only and I was painting it you chose to ignore me which is strange considering you could’ve sold the helmet damaged at full price to someone who didn’t care it was damaged. You chose to ignore me so therefore my original comment of said it was dispatched two days later said you didn’t have the item stands correct because you lied he was damaged and then chose to ignore me

23 February 2026
Fat Skeleton logo

Reply from Fat Skeleton

Reviwers original post read as follows:

"Said my item was shipped two days later refunded my money because they didn’t have the item".

Well that's not quite right is it??
So everyone can judge the quailty of this reviewers honesty in leaving one star, here's the email we sent at 3.42pm on February 23rd 2026 explaining the reason behind the refund.
"
"Hi Tony
When your German helmet was being checked it was found to be faulty .
As we are no longer stocking this helmet we have refunded your payment.
Kind Regards
Fat Skeleton"
Perhaps we should have just sent him the faulty one than being 100% honest & transparent.

And as to the customer supposedly telling us it was display only, we have no record of that conversation.

Rated 5 out of 5 stars

I like buying from Fat Skeketon

I like buying from Fat Skeketon. The gear is good quality, it arrives quickly and if it’s not right, they fix it. Whether that’s a return and refund or an exchange, they get on it quickly. Good service all round.

26 March 2026
Rated 5 out of 5 stars

Great service and product

I bought a pair of Daytona 24 EVA Foam Padded Reactalite glasses, really friendly and helpful service from Paul and they work really well, quick to shade and clear and work behind my helmet visor with no issues.

25 March 2026
Rated 3 out of 5 stars

Great contact and delivery T shirt was…

Great contact and delivery T shirt was not what I expected in quality but for the price I will live with it

25 March 2026
Fat Skeleton logo

Reply from Fat Skeleton

Hi Tony
Not quite sure what quality you'd expect from a t shirt costing less than £17, (especially regarding the many 5 star reviews our t shirt range including this one gets with regards to t shirt & print quality), but like absolutely ANYTHING you buy from us & aren't 100% happy with, simply return it!!

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