FastPrint Reviews 

1,802
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fast print are a great company that I will be using for my business moving forward. The customer service is swift and helpful. The stickers are high quality, the colour match is great too. Ma... See more

Company replied

Rated 5 out of 5 stars

Cannot fault their customer service. Wasn't sure what was going on with my order so gave a call. You actually speak to people without pressing endless numbers. I had made an error with my order and w... See more

Company replied

Rated 5 out of 5 stars

Really can't beat this company for price and quality. I am a repeat customer who only orders realtively one-off small number of lables. I do shop around but keep coming back. The design team are patie... See more

Rated 5 out of 5 stars

Bethan was fab at sorting out my mistake with an order. the issue was promptly resolved

Company replied


Company details

  1. Prints and Signs Store

Information provided by various external sources

Established since 2004 and a subsidiary of Kustom Design Printing Limited, FastPrint provides a second-to-none printing, print design and digital design service. Rapid turnaround times and competitive prices come as standard with us, and we’re proud to offer a diverse range of printing services to our thousands of happy customers - a variety of print and design packages as well as bespoke printing services. Fast Print operates at the forefront of UK printing services with a superb, handpicked customer service team and access to some of the most sophisticated printing technology in the world.

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,802)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience great service and…

Great experience great service and quality highly recommend 5 star rating for Fast Print

14 April 2026
FastPrint logo

Reply from FastPrint

Hello Sandra,

Thank you so much for your lovely review.

We really appreciate your custom and are so pleased to hear you had a great experience with the service and quality. Your recommendation means a lot to us.

If you ever need anything in the future, please don’t hesitate to get in touch, we’ll be more than happy to help.

Kind regards,
Keeley
Sales & Support Development Lead

The FastPrint Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Great price! Friendly & professional customer service. 10/10 from me. My stickers are perfect. Highly recommend. Thankyou. I’ll definitely be back when I need more stickers.

20 April 2026
FastPrint logo

Reply from FastPrint

Hello Janine,

Thank you so much for taking the time to leave your feedback!

We’re really pleased to hear you were happy with the service, pricing, and your finished stickers. It’s wonderful to know you found the team friendly and professional, and we really appreciate your kind recommendation.

We’d be more than happy to help again whenever you need more stickers, so please don’t hesitate to get in touch.

Kind regards,
Keeley
Sales & Support Development Lead

The FastPrint Team

Rated 5 out of 5 stars

Great interaction and helped me through…

Great interaction and helped me through a process to achieve the result i required.

15 April 2026
FastPrint logo

Reply from FastPrint

Hello Stuart,

Thanks so much for leaving this.

I’m really glad the team were able to talk you through the process and help get everything to where you needed it to be.

We always want things to feel straightforward, so it’s great to hear that came across.

We really appreciate your feedback.

Kind regards,
Keeley
Sales & Support Development Lead

The FastPrint Team

Rated 5 out of 5 stars

I’ve always had great service from…

I’ve always had great service from Fastprint, always friendly on the phone and come up with exactly what I require with prompt delivery, spot on!

9 April 2026
FastPrint logo

Reply from FastPrint

Hello Dave,

Thanks so much for this, it’s really appreciated.

It’s great to hear you’ve always had a good experience with us and that the team have been friendly and helpful over the phone. We’re glad we’ve been able to get things just right for you and keep delivery prompt too.

Thanks again for your continued custom.

Kind regards,
Keeley
Sales & Support Development Lead

The FastPrint Team

Rated 5 out of 5 stars

Cannot fault their customer service

Cannot fault their customer service. Wasn't sure what was going on with my order so gave a call. You actually speak to people without pressing endless numbers. I had made an error with my order and was immediately offered either a refund or a credit note. Bear in mind this was my fault not theirs. Other companies should follow their example. Not everyone wants to speak to an algorithm, if u call typing to a machine speaking
Am awaiting the items and will leave a review separately.

30 March 2026
Unprompted review
FastPrint logo

Reply from FastPrint

Hello Andrew,

Thank you so much for taking the time to leave such thoughtful feedback.

We’re really glad you were able to speak to someone directly and get the support you needed with your order. Mistakes can happen, and we’ll always do our best to offer a fair and helpful solution where we can.

It really means a lot that you’ve highlighted the customer service, and we hope you’re just as happy once your items arrive.

Kind regards,
Keeley
Sales & Support Development Lead

The FastPrint Team

Rated 5 out of 5 stars

very professionally service

very professionally service, always excellent quality and usually they can turn around an order pretty quickly.

20 March 2026
FastPrint logo

Reply from FastPrint

Hello Phaedra,

Thank you so much for your kind review.

We’re really pleased to hear you’ve found the service professional and the quality consistently excellent. It’s also great to know the turnaround has usually been quick for you.

We really appreciate your continued custom, and please feel free to get in touch anytime you need anything.

Kind regards,
Keeley
Sales & Support Development Lead

The FastPrint Team

Rated 4 out of 5 stars

They are very reliable overall

They are very reliable overall, and I truly appreciate their consistent quality. However, I would like to suggest an improvement in their communication regarding order status updates.
Specifically, after uploading an order for printing, I did not receive any confirmation or feedback. It was only after I followed up by phone three days later that the team reviewed and processed my request.
Implementing automated acknowledgments or status notifications upon order submission would greatly enhance the customer experience.

23 March 2026
FastPrint logo

Reply from FastPrint

Hello Franklin,

Thank you for taking the time to leave such helpful feedback.

We’re really pleased to hear you find us reliable overall and that you’re happy with the quality. I’m sorry, though, that the communication around your order status didn’t feel clear enough at the time.

We did send an update through our proofing tool, but we completely appreciate that emails can sometimes land in junk or be missed, which isn’t ideal when you’re waiting for an update. Your comments are really useful, and we are looking at alternative ways to make order updates and proofing notifications clearer and easier for customers to see.

Thank you again for your feedback and for your continued trust in us. If you ever need anything, please don’t hesitate to get in touch.

Kind regards,
Keeley
Sales & Support Development Lead

The FastPrint Team

Rated 5 out of 5 stars

Great service

Great service, very easy to use

16 March 2026
FastPrint logo

Reply from FastPrint

Hello Craig,

Thanks so much for your review.

It’s great to hear you found everything easy to use and that you were happy with the service. We really appreciate you taking the time to share this.

Kind regards,
Keeley
Sales & Support Development Lead

The FastPrint Team

Rated 5 out of 5 stars

Excellent as always

Excellent as always! I love my stickers, excellent customer service, thank you once again!

25 February 2026
FastPrint logo

Reply from FastPrint

Hello Bambi,

Thank you so much for your lovely review.

It’s always great to hear from returning customers, and we’re so pleased you love your stickers. We really appreciate your continued support and are glad the service has been excellent for you again.

If you need anything else, please don’t hesitate to get in touch.

Kind regards,
Keeley
Sales & Support Development Lead

The FastPrint Team

Rated 5 out of 5 stars

Great customer service

We are very happy with our Fastprint labels, the quality is great, the turnaround from order to delivery very fast. In the rare event of issues they are dealt with immediately and with the customers interest at heart. Definitely recommended

2 March 2026
FastPrint logo

Reply from FastPrint

Hello Bettina,

Thank you so much for taking the time to leave your feedback.

We’re really happy to hear you’ve been pleased with the quality of your FastPrint labels and the quick turnaround from order to delivery. It also means a lot that you mentioned how any issues are handled, as we always want customers to feel looked after from start to finish.

We really appreciate your recommendation and your continued custom.

Kind regards,
Keeley
Sales & Support Development Lead

The FastPrint Team

Rated 5 out of 5 stars

Above and beyond

Fantastic service from the beginning. Great communication throughout the ordering and design process, our cards and gift vouchers are perfect for our new brand image.

26 February 2026
FastPrint logo

Reply from FastPrint

Hello Steven,

Thank you so much for your fantastic review.

It’s lovely to hear the service felt strong from the beginning and that the communication throughout the order and design process worked well for you. We’re really pleased your cards and gift vouchers came out perfectly for your new brand image.

We really appreciate your custom, and please feel free to get in touch anytime you need anything else.

Kind regards,
Keeley
Sales & Support Development Lead

The FastPrint Team

Rated 5 out of 5 stars

Highly recommended

Highly recommended. I had a slight issue with my first order and fast print were kind enough to send me out a new order completely free of charge. How customer service should be. Thank you.

13 February 2026
FastPrint logo

Reply from FastPrint

Hello JC,

Thank you so much for your kind review and recommendation.

I’m sorry there was an issue with the first order, but I’m really pleased we were able to put this right for you quickly and get a replacement sent out.

We always want our customers to feel looked after, so it means a lot to hear this was your experience.

If you ever need anything else, please don’t hesitate to get in touch.

Kind regards,
Keeley
Sales & Support Development Lead

The FastPrint Team

Rated 5 out of 5 stars

Great product

Great product. Great service. I have used them for years.

4 January 2026
Unprompted review
FastPrint logo

Reply from FastPrint

Hello Nigel,

Thank you so much for your review.

It’s brilliant to hear you’ve been using us for years and have continued to be happy with both the product and service. We really appreciate your loyalty and ongoing custom.

Kind regards,
Keeley
Sales & Support Development Lead

The FastPrint Team

Rated 5 out of 5 stars

Excellent service from Bethan & Fast Print

I’ve been using Fast Print for about 10 years and they’ve always provided excellent service and high-quality prints. Bethan has been especially helpful, friendly, professional, and always quick to assist with any questions or orders. It’s great to deal with someone who genuinely cares about customer satisfaction. Highly recommend Fast Print and Bethan for their outstanding support!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service and quality

Ordered some custom stickers, the artwork I submitted wasn’t quite right so they promptly got in touch to help out. Resubmitted and the stickers arrived today, fantastic quality and will use again.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE FOR MY NEW PRODUCT LABELS!

Called to speak to a human ( after speaking to Laura last week - also very helpful) before putting through a complex order online for my new roll-on perfume range; the level of customer service I got from Joel, was absolutely amazing!
He helped me with choosing the right finish all the way through to the purchase..
With this level of care and attention, I have no doubt the end product will look fabulous!
Thanks again Joel!

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Very good and fast customer service

Very good and fast customer service. I noticed I had made a mistake sending the picture that was to be printed, a day after it was placed, and they helped me quickly to stop the printing and start a new order. Thanks

2 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look