Fast Growing Trees Reviews 

What an absolutely warm, professional, welcoming staff fast growing trees provides. Carmela guided me through all the different citrus and fruit trees that would grow here in Florida. I felt supported throughout the entire experience and look forward to receiving my trees. The follow up email welcoming me into this community was also exceptional.

Delivery was delayed by almost two months, then when it finally arrived, the fertilizer was all over the box and tree. A message was sent to customer service with no real solution just indicating they would contact delivery about the damage. A week after that I ask what the status is. They say they are unable to do anything without a picture of the tree. They never said it in the first place? By now we already cleaned all the fertilizer off the tree and our driveway. NEVER AGAIN.....

I placed an order and was given a estimated shipping date that was 2 weeks out. When I checked the status at the shipping date, it had been delayed for an additional week. When I checked the status one week later it had been pushed out another 4 1/2 weeks.

They shouldn't take orders for things they don't have.

Horrible company! I paid for a Slender Hinoki Cypress in March, and they promised I would get it mid June 2026.....well after calling them twice there is ZERO TREES AVAILABLE!!!! What a SCAM OF A COMPANY!!!! Never buy from them!!!!! Would never recommend this company to anyone!!!!!!! They really get a ZERO RATING !!!!!!!!

Our tree arrived in perfect condition. We noticed a cottony substance on the leaves and stems while we were planting. We inquired about the substance, sent photos and were assured by the representative that the cottony substance was harmless and had blown onto our plant from a nearby cottonwood plant. Our little crepe Myrtle is already blooming. It’s perfect!

OMG! Is really all I can say.
Well,
I was searching for the sting arborvitae and found them on fast growing trees.com
I saw they were having a sale on these particular trees for a 6pack (3 gallon size)
The price came to 252.00 for the pack of 6.
I immediately purchased this along with a buy one get one free lavender plants.

I was excited for their arrival until I only received 2 of the sting arborvitae and received an email that it was completed.

I called them and I gotta tell ya their customer service is incredibly incompetent.
They looked at the receipt and said I bought buy one get one free so that completes the order. AHHHH. GRRR

I told them to check again because one arborvitae does NOT cost 252.00 !!!
Told them to check the promo they had for a 6 pack.
Needless to say, not one person knows what they are doing over there and I can't get anyone that has even a half a brain.

In fact, one of their agents asked me to count the number of branches. ARE YOU KIDDING ME?!!!

I got robbed!!

Shady tactics to avoid giving a refund.
I ordered a tree and waited days with no updates—the status was stuck on "Your order is in progress." The moment I got tired of waiting and hopped onto their online chat to demand a refund, suddenly they claimed FedEx was picking it up.
The chat support started stalling, so I called customer service directly to get my refund. Magically, as soon as I asked, a tracking number appeared, and the agent claimed a refund was now impossible. To make it worse, their stories didn't align: one person said FedEx was picking it up right then, while another said it wouldn't ship until tomorrow.
When I asked to speak to a supervisor, the online chat went completely dead, and the phone agent told me a supervisor was unavailable and would "just tell me the same thing anyway." Absolute bait-and-switch tactics to lock in a sale and block a cancellation. Avoid this company.

Paid for a warranty, but when it comes to using it, fast growing tress fights you all the way. I'm totally done spending any more money with these jerks.

I’ve made multiple purchases from this company over the years. It felt good to know that they would guarantee my purchase for 1 year. I live in zone 10 and all my purchases are in that zone. A couple months ago I purchased a blueberry bush that now has a rust looking disease. After a second request to send them pictures along with a diagnosis of the diseased plant, Dennis emails me back saying that they won’t refund me because the zone doesn’t match my purchase. Needless to say, I told him that all my purchases are from zone 10. Below is our correspondence. Looks like Gurney’s will get my future business. I haven’t looked at their feedback yet though?

e: Fw: Order number 9503217751

DUANE Rapini
​Fast Growing Trees;​Information@fast-growing-

No, I don't understand why Dennis since my order was specifically for all plant orders in zone 10! Your response as well as mine will be posted on Trust Pilot and google for everyone to see how you don't honor your 1 year guarantee. I've purchased multiple times from your company. To lose a good customer over $50 goes to show that you don't give a shit about repeat business. Duane Rapini 561 601 4934
From: I on behalf of Fast Growing Trees
Sent: Monday, June 8, 2026 1:57 PM

Subject: Re: Fw: Order number 9503217751

Hi DUANE,

Thank you for submitting your claim and sharing the details about your Sweetheart Highbush Blueberry. We’ve had a chance to carefully review your request, and after looking everything over, we’re unfortunately not able to approve the claim at this time.

While our guarantee covers issues related to the health and survival of plants when they’re planted and cared for according to our guidelines, it doesn’t extend to situations where plants are installed outside of their recommended USDA growing zone. Plants grown outside their ideal zone often face climate-related stress that can prevent them from thriving long-term, which is why this scenario isn't included under our warranty coverage.

Thank you again for your understanding, and we truly appreciate the opportunity to be part of your planting journey.

Dennis
Customer Support Specialist

On Monday, June 8, 2026, 9:08 AM "DUANE Rapini"

From: DUANE RAPINI
Sent: Saturday, June 6, 2026 3:28 PM
To: support@
Subject: Order number 9503217751

As per your request, here once again are the pictures.

image0.jpegimage1.pngimage2.png

I was delivered a 12 inch high Texas Sage in a 6 foot long box with absolutely no protection. As you might imagine half of the bush was broken. What the heck did they think was going to happen to that plant? I have pictures

Repeatedly sent broken or dying plants. Plants are NOT thriving. Charged shipping to replace. Purchased 3yr warranty worthless!

I ordered the 3'–4' Arbequina Olive Tree and I'm extremely disappointed with the condition and appearance of the tree that arrived.

The tree I received looks nothing like the product photos displayed on the website. Rather than a well-developed tree with a healthy branching structure, what arrived is essentially a single twig with very few branches. While I understand that individual plants will vary and that purchasing plants online involves some uncertainty, the difference between the advertised product and what I received is significant.

As a first-time customer, I relied on the photos and descriptions when making my purchase. Had I known the tree would arrive in this condition, I would not have paid the price charged for this item. I feel that the product I received does not reasonably match the expectations created by the advertising.

Ordered two plants on may 20th. FedEx lost the package. Had to wait 10 days before it could be reordered. One of the plants is out of stock and I had them issue a refund not a store credit! The other plant has not arrived yet, supposedly next week. It’s been almost three weeks. I will not be ordering plants out of state again. Can’t comment on quality since not received. Customer service has been helpful.

Fast growing trees has been a great landscaping resource for us! Their customer service is wonderful and they have an amazing selection of trees and shrubs. Highly recommend!

I would give negative stats if I could. They are running a gigantic scam.
They advertise certain sizes pots, so you think you know what you are buying. But they are dishonest and out the smallest starter plants in large pots.
What a joke. I bought 9 clethras priced $43 a piece… to received a tiny twig 8 inch tall.

Do not even waste your time with this company.
I called and complained about ho deceptive they are they offered to refund me 15%… still ridiculous, dishonest and h professional.

The 2 one gallon gardenia were the same story. Pathetic little twig looking 8 inch tall.

I hope everyone sees this review, so that this scam of a place is forced to stop deceiving people.

I ordered plants for over $400. They were so different from the pictures and so tiny for the price. Four of the plants arrived dead. Don’t make mistakes to order from them. Go to Home Depot and buy the plant cheaper, bigger and with flowers.

They can not meet a ship date and they will continually lie about when it will ship. I will not trust them again. Poor business etiquette.

I have made a couple orders from this company. My first tree order went great. The tree thrived without any issues at all and is still doing great over a year later. My second tree/order perished BUT I submitted a few photos under the websites guarantee and they are replacing it without any fuss. I will continue to do business with them as they stand by their word and are a good company.

I have made several orders from them. One of my 4 in 1 cherry trees didn't make it. Called them and got credit that day. All my other trees look great. I will continue to order from them.

I ordered a scarlet fire dogwood tree on May 18th; it was delivered late on June 3rd by Fedex, which had ripped a huge hole in the box and smashed the root ball, I packed the dirt around the root ball again, and immediately watered the tree because it was drooping. I then took a very close look at the leaves and realized that I had been sent a dogwood with a fungal infection. Now I originally contacted the company by phone to talk to them about the Fedex issue and they gave me a 15% discount without me asking for it. The next day when I realized that the tree had a fungal infection, I took numerous pictures and contacted the company again through chat with the photographs. I was told to scratch the trunk and see what color was underneath. It was green. This is the response I received from FastGrowingTrees customer service: "After a careful review of your submission, your plant does still appear to be alive. While it may not look its best right now, signs like some browning, drooping, or leaf loss can often be part of a temporary stress response—especially after transplanting or exposure to changes in temperature, light, or watering routines." in a nutshell ,I am expected to treat this fungal infection. This is not the type of customer service I expect when spending about $200 for a tree. I expect to be sent a healthy tree that could be suffering a little bit of shock, not a tree that I'm going to have to treat. I also wanted to let them know that their nursery had sent out a sick tree because they might want to follow up on that and not have a repeat situation with another customer. I wish Trustpilot allowed for photographs.

Also, this is not the first time Fedex has destroyed a plant, but it will be the last time I order from FastGrowingTrees.com.