Fast Growing Trees Reviews 

3,636
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 946 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the responsive and helpful customer service, often noting quick assistance with issues and prompt replacements. Reviewers frequently commend the careful packaging and good condition of plants upon arrival, with some expressing satisfaction with the quality and selection of products. People also highlight timely shipping and the company's willingness to stand by their guarantees. However, some customers also noted receiving products that were damaged, dead, or of poor quality upon delivery. There are instances where people experienced issues with delayed orders or plants arriving much smaller than expected. Additionally, some reviewers were not happy with the customer service, citing unhelpful responses regarding guarantees or replacements for problematic items.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many reviewers expressing disappointment over... See more

Quality

Reviewers mention ambiguous feedback about quality, with many expressing significant disappointment, citing... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant issues, such... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing dissatisfaction due to... See more

Delivery service

Users describe ambiguous interactions with delivery services, with some customers praising the speed of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received a shipment of 2 apple trees that were folded in half upon delivery. The logistics provider didn’t get that you can’t bend them over!! When I called customer service they were quick to he... See more

Company replied

Rated 5 out of 5 stars

The trees were shipped quickly and well packaged. One out of three had an issue but replacement was issued promptly. Customer service email response was fast and handled efficiently and interaction wa... See more

Company replied

Rated 5 out of 5 stars

The ordering of shrubs and the prices for the quality of plant that you receive is top-notch. Also, when having to use the thrive guarantee, the staff is extremely helpful and sympathetic to special n... See more

Rated 5 out of 5 stars

We ordered a tree and 2 blueberry bushes. They arrived in a timely manner. When delivered, they were left on the driveway in almost hundred degree temps; It was hours before we discovered them. The bl... See more

Company replied


Company details

  1. Plant Nursery

Written by the company

Thanks for stopping by! We're Fast Growing Trees, and we're America's #1 online nursery. We started selling trees in our backyard in 2005, and we still do (only now, our backyard is nearly 100 acres). We pioneered the concept of farm-to-backyard plants, and made it possible to grow happier, healthier and easier than the garden center or big box store. What sets us apart? We’re as close to the farm as it gets. Our plants are sourced from the best growers across the country, cared for by our in-house Plant Experts and shipped straight to your yard. This means you're shopping straight from the source and guaranteed (yes, we guarantee them!) fresh, thriving plants. Forget the leftovers—with us, you get first dibs on the biggest, freshest selection of privacy trees, shrubs, shade trees, fruits, flowering trees, house plants, perennials, tropicals and more, all from the comfort of your home.


Contact info

3.1

Average

TrustScore 3 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(3,636)

926 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. I ordered a willow tree and some hydrangeas last year. I believe they were shipped and recieved here in Wisconsin in late May. Hell, we're still having nights of frost into June here. This spring we had freezing temps well into June. Didn't even put my garden in until July 1st. I hoped like heck this tree would leaf out, giving it into late June. It never did, so i was told I needed better photos as well as to scratch the bark to see if it was green underneath. I got that done today, and now I'm told the warranty expired May 1st. As mentioned, I don't think we recieved it until late May when it was safe to plant in Wisconsin. I will never order again and will be giving you a Google review. I wish I could post the photos of the tree. So so disappointed. I guess that's what I get for NOT buying locally.

5 July 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

We are truly sorry for the experience and we understand how frustrating this must be especially given the late frost season in Wisconsin. Our team has already been in touch via email so please take a look and reply there so we can review your situation further and find the best resolution for you.

Rated 2 out of 5 stars

Lie about availability to cancel an order to raise prices

We ordered a Miracle Berry plant im Feburary, and four months later when it did not ship, THEY reached out to me, askimg to cancel the order, saying they did not have any plants. Days later they relisted them on the site with two week lead time, just for twice the price.

Dissappointing they are so untrustworthy.

We got other plants that were acceptable, slow shipping and expensive, but they are still alive.

1 July 2026
Unprompted review
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Reply from Fast Growing Trees

We are truly sorry for the experience and we understand how disappointing this must have been. Your order was a presale item and while we do our best to fulfill every order, there are times when mother nature has other plans and we are unable to deliver what we had hoped. We did attempt to reach you via Trustpilot but did not hear back. Please reach out to us at support@fastgrowingtrees.com or (800) 973-8959 so our team can assist you further.

Rated 5 out of 5 stars

Quick & detailed response when needing…

Quick & detailed response when needing help

3 July 2026
Unprompted review
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Reply from Fast Growing Trees

We really appreciate the kind review! We are so glad our team could deliver a quick and thorough response. We are always here if you ever need us again!

Rated 2 out of 5 stars

Bought two trees

Bought two trees, one arrived in bad shape, sent pictures and was told it was fine. One tree is thriving the other which concerned me shows no sign of life.

3 July 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

Thank you for sharing this and we are sorry one of your trees has not pulled through. Our team has already resolved your concern but please do not hesitate to reach out at support@fastgrowingtrees.com or (800) 973-8959 if you need any further assistance and we will be happy to take care of you.

Rated 5 out of 5 stars

This review is before I receive my order but read my point

I have stalled buying from Fast Tree because of price up untill now. I called to order a butterfly bush 3 gal because of holiday sale. I had a very smart lady help me with my worries and I ordered. I got a 3 yr grow or thrive warranty for less than $5. You get 1 yr free. I was given lots of info on placement, planting, 1st yr care, and we decided to delay shipping untill the current heatwave in both states.. I know the price may be a little high on some things but the inexpensive live or thrive is rare and I feel that looking for sales and finding exactly what you want is worth a try. I plan to put a follow up review maybe in September to describe shiping, size , and how my bush made it through this hot TX summer. You can try cheap and waste like I did on another couple sites on a few types of plants,or look through what Fast Tree has to offer. If like me, you want strange plants and I am going to look at ideas for spring . You can't lose. If what they advertise, you can save money by not buying cheap no garentee.Look for my fall review to give full experience. I think you will agree.

30 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

We love hearing this! We are so glad you found the right fit with the warranty and the sale and that our team could guide you through all the details. Waiting out the heat is always a smart move and we cannot wait to see how your butterfly bush settles in. Looking forward to that fall review!

Rated 5 out of 5 stars

Received what I expected

Received what I expected. Had a problem with shipping company and they took care of it fast and very good. I will be ordering all of my trees and shrubs and anything else they have that I need. Very well satisfied

30 June 2026
Unprompted review
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Reply from Fast Growing Trees

This is wonderful to hear! We are so glad our team was able to take care of the shipping issue quickly and that you are happy with your order. We cannot wait for your next order and look forward to growing with you!

Rated 5 out of 5 stars

No complaints here!

I have ordered over a dozen of different plants from Fast Growing Trees. Every single time I am so excited to watch them grow. This most recent time one of my trees arrived damaged, it was due to the shipping and handling. Customer service was so great about helping me get a replacement. I cannot wait to watch my trees grow and hopefully enjoy fruit from them in the future!

1 July 2026
Unprompted review
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Reply from Fast Growing Trees

This made our whole team smile! Over a dozen plants and counting is amazing and we are so thrilled every experience has been a great one. We are sorry about the shipping damage but so glad we could make it right. We hope you enjoy every bloom and bite of fruit to come!

Rated 5 out of 5 stars

Quick response to my customer support…

Quick response to my customer support issue. I had a tree that died.

30 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

We appreciate you sharing this and we are glad our team was able to respond promptly. We understand the shipping cost on a replacement is frustrating and we genuinely appreciate that feedback. Our team has sent another email so please reply there whenever you can and we will be happy to help.

Rated 5 out of 5 stars

I ordered 8 Evergreen Arborvita Thuja …

I ordered 8 Evergreen Arborvite Thuja Trees. The trees were delivered and they are beautiful. I planted them as directed however they all died within 60/days. I called customer service and emailed as I was advised to send pics of the dying trees, within a few weeks I received new trees. Again, beautiful! Their team guided me on what to do to when I planted them. I highly recommend this company!! I will be purchasing more trees and flowers in the future.

29 June 2026
Unprompted review
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Reply from Fast Growing Trees

Thank you for sharing this Claudene! We are sorry the first trees did not pull through but we are so glad we could make it right quickly and get you set up with the right planting guidance. We hope the new trees flourish and we look forward to growing with you!

Rated 5 out of 5 stars

Excellent customer service.

I have purchased many trees from Fast Growing Trees. All of them previously have been great. This was the first time one of my tree purchases did not survive for wherever reason. Their customer service was excellent. They replaced the tree in short order with a beautiful tree. I am very happy and highly recommend this company.

23 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

Thank you for sharing this and for being such a loyal customer! We are sorry one of your trees did not pull through but we are thrilled our team could take care of you quickly with a beautiful replacement. We look forward to continuing to grow with you!

Rated 5 out of 5 stars

I have ordered a total of 4 plants from…

I have ordered a total of 4 plants from Fast Growing Trees and I am DELIGHTED! Excellent quality and customer service is excellent! My Rose of Sharon came with 53 buds on it! Any day now they should be blooming! Thank you FGT!

26 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

Thank you for sharing this! We are so happy all four orders have been a delight and that your Rose of Sharon arrived bursting with buds. We hope they bloom beautifully and we cannot wait to hear how it all looks!

Rated 5 out of 5 stars

I had a great experience buying trees…

I had a great experience buying trees and using the one year replacement warranty. They recently coached me through a transplant question, 7 years after purchase!

30 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

Thank you so much for sharing this! Seven years later and we are still here for you, that is exactly the kind of relationship we love having with our customers. We are so glad the transplant question got sorted out and we hope your trees continue to thrive for many more years to come!

Rated 1 out of 5 stars

Scam

The day I received my trees they were the size of a coffee cup. For the price I paid, I should have grew it myself. They advertise returns but refused to return it. I won't be purchasing from them in the future.

30 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

Thank you for sharing your experience and we sincerely apologize for the disappointment. For shrubs we use root size and root mass as a more accurate indicator of maturity rather than height alone. Our team has already reached out via email so please have a look and reply there so we can work toward the right resolution for you.

Rated 5 out of 5 stars

Large selection of plants and trees

Large selection of plants and trees, Excellent shipping time of products and pricing,

18 May 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

Thank you so much for the kind words! We are so glad the selection, shipping and pricing all hit the mark. We look forward to your next order!

Rated 3 out of 5 stars

Don’t buy plants/trees over the internet

Very disappointed in the quality of what was delivered. Always go to your local nurseries. That way you’re not buying a pig in a poke, which is what happened to me.
Updated: kudos to fast growing trees for reaching out after I expressed dissatisfaction. They were very kind and offered a refund of the one tree we were extremely disappointed in. The other shrubs were also impacted by the heat conditions during shipping, but we let them know we were going to plant them and try to salvage them.
Again, based on my experience, my advice is to always support your local nurseries. That way you know what you are buying before you buy it. You just can’t do that over the Internet.

25 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

We are sorry your order fell short of expectations and we genuinely want to help. Our team has already sent you an email. Please reply there when you can and we will do everything we can to make it right.

Rated 5 out of 5 stars

I lived in Charlotte NC for 40 years…

I lived in Charlotte NC for 40 years and am very familiar with Fast Growing Trees stationed in Fort Mill, SC. Used to be able to drive on their property and pick out your tree, shrub, etc. They only just do mail orders now but the quality is the same…excellent! In the past 2 years I have ordered several fruit trees and roses from them. I’ve only had one mishap which was not their fault but the “delivery system”. Someone mishandled my box of dwarf apple trees and they arrived broken. I immediately took pictures and informed Fast Growing Trees of the problem. They quickly replaced my trees without question or hassle. I would recommend Fast Growing Trees to anyone!

27 March 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

It is so wonderful to hear from a longtime customer and we are so glad the experience has remained excellent whether picking out trees in person or ordering online. We are happy we could take care of the apple tree situation right away and we look forward to continuing to grow with you!

Rated 5 out of 5 stars

Great nursery

I've ordered trees, bushes and pines for my yard and find them reasonably priced especially when they have sales on their products, they even replaced 2 pines and I just had to pay 10$ shipping, very happy with this company and their customer service!!

30 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

Thank you so much for the wonderful review! We are so glad you have been happy with your trees, bushes and pines and that our team was able to take care of you with the replacements. We look forward to your next order!

Rated 5 out of 5 stars

Excellent customer service

The customer service person I spoke with was very knowledgeable and gave me a good impression of the company.

28 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

Thank you for sharing this! Knowledgeable and helpful service is exactly what we strive for and we are so happy that came through. We look forward to growing with you!

Rated 1 out of 5 stars

Warranty is Misrepresented on Website

Baby Blue Spruce trees arrived in September and were very nice. Received advice on how to protect during winter months and they were going great this spring. In June one tree is dying. Called Fast Growing Trees for replacement (website and chat indicates very plainly there is a 1 year replacement of non-thriving trees). Representative told me I only had a 60 days replacement because I did not check the box upon checkout for year warranty for $. My bad apparently - didn't see it? too bad. Plus the rep let it slip that they just changed their policy which means, mine was probably automatically covered.
My advice is "read carefully", and save your receipt as they especially highlight the full year replacement but do not broadcast their "60 day policy". They are much more expensive (cost, warranty, shipping) than other online nurseries that plainly list a 60 day replacement and offer free shipping without a purchase limit.

29 June 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

We are sorry for the frustration Linda and we appreciate you sharing your experience. Our warranty timeframe is determined at the time of purchase and is outlined in your order confirmation email. We are sorry the details did not come through as clearly as they should have and we understand how disappointing that must be. Our team has already reached out via email so please have a look and reply when you can.

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