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FashionWorld.co.uk Reviews 

2,500
•
TrustScore 4 out of 5

3.9

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers had a great experience with this company. Customers frequently mention that the website is very easy to navigate, and they truly appreciate how simple it is to make quick payments through convenient online links. Consumers also love the fantastic selection of stylish clothing available, noting that overall transactions and everyday ordering processes are remarkably smooth and straightforward. However, some reviewers were not happy with customer service, mentioning unhelpful responses and frustrating delays when trying to resolve missing deliveries or incorrect items. A few other people also felt that unexpected high interest charges on balances caused significant annoyance and confusion.

What people talk about most

Payment

Consumers find payment experiences to be mixed, with high disagreement regarding the process. Many customers... See more

User experience

Customers had positive experiences with user experience, highlighting how easy the site is to navigate and... See more

Product

People report ambiguous experiences with product, reflecting a wide range of differing opinions. On one hand,... See more

Order

Customers consistently note negative experiences with order, reporting widespread issues such as sudden... See more

Customer service

Clients share negative opinions on customer service, describing it as extremely poor. Consumers report... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have three different accounts for when I log in jacamo, fashion world and JDW to them it says the same balance which makes me think that one of my catalogues isn't getting paid?

Company details

  1. Shopping & Fashion

Information provided by various external sources

Fab fashion, family essentials & great value homeware; we've got everything you need for ‘Life Made More’.

Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(2,500)

117 reviews in the last 12 months

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Rated 1 out of 5 stars

Bought two Dakota wardrobes and a…

Bought two Dakota wardrobes and a Dakota set of draws.
I received two wardrobes which was great until I realised one was grey one was white. Tried to resolve the issue by calling the help line only to be told I needed to wait for someone to contact me. Four days later and no contact, the wardrobes still sat in my hallway!
Next problem was I received the draws, they were the right colour however after building it up I discovered that instead of sending four right hand draw sides and four left hand draw sides I just had 8 of the right side.
Spoke to someone on the help line who had no clue what I was saying so I tried the chat line.
I was passed from one person to the next being told one thing then something totally different by someone else.
The last straw was being told my chat was being transferred to a secondary help line only to be left waiting on chat for half an hour!
When I finally tried to speak to someone again I discovered I’d been cut off!
Absolute nightmare especially when the helpline staff struggle to understand a word you’re saying.

14 August 2025
Unprompted review
Rated 1 out of 5 stars

Item not received & poor support

Ordered an item on the 25th and by the 30th I was emailed to say my return was successful and I’m being refunded! I didn’t request a return/refund, I want what I ordered. No attempt to rectify whatever the issue was before a refund was initiated, infact when I later spoke to support they gave me two completely different reasons! One said my address was invalid, the other say the parcel was damaged. Now the item is out of stock and completely unavailable. Also wasn’t refunded the £5 postage until it was raised with them!

30 July 2025
Unprompted review
Rated 1 out of 5 stars

I ordered on the 6th of July a item…

I ordered on the 6th of July a item from fashion world.today is 24th and still didn’t get my parcel,keep chasing them online but nothing happens.the worst experience ever since I am bying online,I can’t give less then 1 star😡😡

6 July 2025
Unprompted review

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