FashionWorld.co.uk Reviews 

2,498
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers had a great experience with this company. Customers frequently mention that the website is very easy to navigate, and they truly appreciate how simple it is to make quick payments through convenient online links. Consumers also love the fantastic selection of stylish clothing available, noting that overall transactions and everyday ordering processes are remarkably smooth and straightforward. However, some reviewers were not happy with customer service, mentioning unhelpful responses and frustrating delays when trying to resolve missing deliveries or incorrect items. A few other people also felt that unexpected high interest charges on balances caused significant annoyance and confusion.

What people talk about most

Payment

Consumers find payment experiences to be mixed, with high disagreement regarding the process. Many customers... See more

User experience

Customers had positive experiences with user experience, highlighting how easy the site is to navigate and... See more

Product

People report ambiguous experiences with product, reflecting a wide range of differing opinions. On one hand,... See more

Order

Customers consistently note negative experiences with order, reporting widespread issues such as sudden... See more

Customer service

Clients share negative opinions on customer service, describing it as extremely poor. Consumers report... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have three different accounts for when I log in jacamo, fashion world and JDW to them it says the same balance which makes me think that one of my catalogues isn't getting paid?


Company details

  1. Shopping & Fashion

Information provided by various external sources

Fab fashion, family essentials & great value homeware; we've got everything you need for ‘Life Made More’.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(2,498)

115 reviews in the last 12 months

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Rated 3 out of 5 stars

Pointless

I paid for delivery for a year. I bought a top and chose a nominated delivery day. The top did not arrive and I was told although I had chosen a nominated delivery day it could arrive up to 5 working days later. I really can't see the point in choosing a nominated delivery day if this is the case! Over a week later it turned out the top had gone missing, good old Evri (not!). Not impressed.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

I bought an addias hoodie and addidas…

I bought an addias hoodie and addidas joggers. The joggers didn't arrive instead they sent a size 16 womens blouse.

I emailed the bot said wasn't me and had to ring. I rang them and the customer service agent said she was on calls and not emails so wouldn't be able to view email of wrong item.

She has arranged a collection and I now have to wait 14 days for them to processed, I have to the reorder the item I originally order.

The customer service is shocking.

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Shameful Company!

I always pay my minimum payment, sometimes more. Always paid on time. They are in partnership with JD Williams so you will get the same experience. They have put a paydown plan in place. On their website it says you can still place orders (not that I intended to do so), as long as you pay minimum balance and 8% towards your order. I still had over £200 credit to use, but now it says restricted from ordering anything. I wasnt informed, just noticed it on my account. I have not ordered anything from them in 18 months. The interest now has become sky high. Say your minimum payment is £100, only £20 goes towards your balance, as the rest of your money goes towards interest. Just an insult how they have treated me. Other companies do pay in 3 installments and pay no interest, or buy now pay later and pay in full, pay no interest. This company is a disgrace!. Wont be ordering from them ever again.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking!
I ordered a TV on the 12th Dec 2025, I wanted to cancel it immediately as I ordered the wrong size, they said I couldn’t cancel, I had to take delivery then return. Easy enough, or so I thought.
It’s now 5 weeks later and I’m still waiting on the return to happen. Every time I call, which is now every other day, I get told to wait.
The TV is still in the box, still sat exactly where the delivery men left it.
It’s in the way and they still won’t book a return in, yet expect me to pay for it.
Don’t order anything from this company.
I spend more time explaining and on hold with fashion world than I do anything else in life at the moment.

12 December 2025
Unprompted review

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