FashionQueen.net Reviews 

Please REFUND ASAP EURO3215.00 for the following unshipped/ partially shipped orders or replace with my new order#44328 as you've requested.

I've been trying to get a refund off of Fashionqueen or a replacement of the orders below back to 5th May 2013 and have not had any reply for the last two weeks from Stefano after over 50 emails.

YOU CANNOT TAKE OVER EUR3000 AND NOT DELIVER THE GOODS. ITS CALL FRAUD!!!
I understand you have a business to run and that's why I've given you so many opportunities... but you keep providing excuses after excuses after excuses.

These are all my outstanding/ partial delivered orders;
-36846 5/5/13
-39442 14/7/13
-39449 15/7/13
-39887 22/7/13
-40076 23/7/13
-40223 28/7/13
-40647 4/8/13
-42216 8/9/13

Ich habe im Juni 2013 zwei Bestellungen getätigt keine davon ist angekommen im Oktober abe ich schließlich storniert mit der Bitte mir mein Geld zurück zu geben.

Jetzt ist Ende November und ich habe immer noch kein Geld.

Einfach nur ein Saftladen echt.
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I have made ​​two orders in June 2013 none of them has arrived in October, I finally abe canceled with the request to give me my money back.

Now is the end of November and I still have no money.

Just a Saftladen genuine.

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Ho fatto due ordini a giugno 2013 nessuno di loro è arrivato nel mese di ottobre, ho finalmente abe annullato con la richiesta di darmi i miei soldi indietro.

Ora è la fine di novembre e non ho ancora i soldi.

Solo un Saftladen genuino.

Luxury goods at a reasonable price .
Delivery time was long .

After waiting a very long time for my order to be sent, I finally gave up and was promised a refund of 430 euro for my order 33746. Since then I haven't been able to contact fashionqueen.net and no money has appeared in my account. Complete scam.

Ordine Numero: 42679 . I demand a refund. You wrote that you will not risk reputation because of 100 euro . You have no power and conscience. I wonder how you're still working. In Russia, such a store would be closed for a long time. Russian Internet users will know that you FraudQueen .

These people have no conscience! Is Italy theft is normal and there is impunity? Why do not you return the money for the order 42269?

Two messages down they wrote me that
"we have there your jacket or we ship or we refund you please inform us"

Ok, i wrote them again but no answer as usual! "Great" service!

As you know they never ship your orders. After thousands of letters I wrote claim to my bank which is serving my credit card. And in 2 months I recieve my money. By the way I made my order August, 6 2013 and cancelled it in October. So everybody who paid by credit cart
1) cancel your order
2) go to your bank and write a claim
I hope it will help you to recieve your money

I placed my order on 24th of November 2012 , as it was not arriving when it was planned , I cancelled it on 5th of December 2012. (More than 10 monts ago).
I sent à lot of emails and sometimes , I was getting an answer but message informing me that " we turn immediately your request to our manager to solicit the closing of your practice" was received on 29th of January and last one telling :" be patient à couple of days until the weekend we will issue the refund with the credit card" was received on 5th of March.
I've been patient , I've been polite , but now I just want my money back (669 euros).
I know that my order ID is the right one as I got answer about my request.
I still have all the messages I sent and also all profs that my emails were delivered and received .
I can understand that the shop only order items when money is received and that all comptant can have money problem but I left enough of time.
I even received excuses from Stefano 6months ago, but now I'm really fed up waiting and fighting to get my money back, and ask for the last time : please refund within the end of the week.
Regards

Their returns service is just terrible.i recently bought a Gucci belt from this site which happens to be small in size.Returning the belt for refund has been my worse experience ever on internet shopping.i'll not recommend to anyone I know.also the item got to me almost 4 weeks after the purchase considering the fact that the money has been taken from my account the very day I placed the order.am yet to hear from them about my returns after 2 weeks

I ordered some pants at this site last Aug. 12th.(Inv. No. : 4637/2013)
But I didn't receive my order until now.
Also they never answer my lots of E-mail.

Please do not waste your precious money for this site!!!!!!

I pay my shoes in 5/5/13 , in august i haven' t notice. After many qustions they say to me i have required refound. I choosed a coupon, i' m waiting an answers since then how to' used it !!!!!!
Be careful!!!!!

I sent 3 emails the last week and You haven't answered , You tell me Thalía i can refund my money, how?
I hope tour answer, i want my ítem or my money.

I bought one sneakers on 11 august, and today i haven't receive nothing, only the same emails. " this friday we'll send you" this thursday evening contact us" ...

I make some orders(orders number 2608, 2280, 1923, 1109) and only some the cheapest things was come to me and another didn't!!! They said that purchase didn't in stock so they make a refund and they returns me only a small part of refund amount, for another money I wait longer than 5 months and thay don't answear for my emails! It's not good way to treat their costumers!!! I wait for my money or report a scam!!! Ewa Gawkowska

I have purchased two items from Fashion Queen/ Cinderella Group Srl for 480€. First order Fendi tote bag was placed in 1 August 2013 and the second one Tod's shoes 4 August. They have not delevered either one of these orders but have charged for both of them. Despite of several request for refund or reply nothing has happened so far. Today I had to even contact police and make report about them as requested by my credit card company. Unbelievable that such a company can exist and operate in Europe.

On July 16th I ordered a pair of YSL Sneakers for 280 Euros at Fashionqueen.net.
Then one of the worst experiences started. Meanwhile I´m not sure anymore, whether this store is fake or real. My story:

July, 26th: I asked when I can expect to get my delivery
July, 29th, Fashionqueen answered: Dear Customer
thanks for your mail
your order will be sent during this week.
we will update you after shipping.
we remain at your disposal
August, 7th: again me asking for my delivery
August, 7th, Fashionqueen: Dear Customer
sorry about the long delay
we suffered some shifted supplying, and we will able to send it only by friday/monday
could you wait few day more?
thank you
August, 12th: asking, whether my shoes have been sent out
August, 13th, Fashionqueen: Dear Customer
unfortunately we don't ship it yet due to a new delay.
we will update you enter this Thursday
when is schedulated your shipment.
August, 20th: me asking again for delivery
August, 21st, Fashionqueen: Dear Customer
thanks for your mail, sorry about the huge delay.
your order will be sent enter the end of this week.
unfortunately last week was summer festivity in italy that has slowed us
we will update you after shipment informing you about the tracking number
we remain at your disposa
August, 31st: me asking for delivery

After my last mail Fashionqueen does not answer anymore mails. Guess they got stuck completely in their chaos, or this store is really a fake. Anyway, you should not order at this store.

I was waiting over 3 months for my shipment and received only part of my order (order number 38601)

For return of 303 Euros I am waiting more than a month.

All e-mails sent by me to fashionqueen are left without any answer!

No phone number on web site.

I do not recommend.

I asked to cancel my order in in july . This was confirmed on 22th july.
I stil did not get my money back !!
It seems I am not the only one,

I have posted the review below and specifically asked Fashion Queen to refund my money and their answer is we will send your bag within 30 day!!!! Hellooooo I am asking for my money I am telling you I don not want the bag.Clearly they do not read our comments!!!!!!!!! (Below is my previous comment and their answer)
I have purchased couple of items (still not got any of them)and meanwhile I have cancel one of the bag(before they even ship it) Invoice Number 4279/2013 and I have send them an email every day but unfortunately they don't acknowledge my email. All I am asking is from them is to refund my money I don't understand it took them 1 minute to take the money from my account but how come they don't refund my money at the same speed surely this is illegal. I have contacted my bank and they are looking in to it . What I think about fashionqueen is they keep people's money and working with it and that is why they can afford to sell their products cheaper with the interests from our money..
Whoever is responsible I WANT MY MONEY BACK before I cancel the whole orders(Saying that they don't care) I wish I read all theses review before I order if I did I would never ever deal with them. To all the people in my situation we should all look into it together and inform Italian authority .

Dear Cinderella Group Srl,

I bought a Mulberry bag on 11Mar13 and you debited EUR441.14 from my credit card. You failed to delivery the bag to me after over 1.5 month of purchase, even I sent many requests to you.

I asked for refund on 03May13 and you would do so within 2-3 working days. I have asked for refund up till now. However, you either did not response to my email reminders or just promised to refund but did nothing,

You charge money from customer from day of purchase, know to keep on sending emails to the customers and induce them to buy from your website. BUY you delayed to pay refund for 6 months!

Please refund EUR441.14 to me ASAP!
Venus

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Caro Cenerentola Group Srl,

Ho comprato una borsa Mulberry su 11Mar13 e si addebitati anche EUR441.14 dalla mia carta di credito. Non siete riusciti a consegna la borsa a me dopo più di 1,5 mesi di acquisto, anche ho inviato numerose richieste a voi.

Ho chiesto il rimborso su 03May13 e ti piacerebbe farlo entro 2-3 giorni lavorativi. Ho chiesto il rimborso fino ad ora. Tuttavia, non hanno dato alcuna risposta alle mie promemoria via email o solo promesso di rimborso, ma non ha fatto nulla,

Si carica soldi dal cliente dal giorno dell'acquisto, sai di continuare a inviare e-mail ai clienti e indurli ad acquistare dal tuo sito. Comprarti ritardo a pagare il rimborso per 6 mesi!

Si prega di rimborsare EUR441.14 a me più presto!