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See what reviewers are saying

Rated 1 out of 5 stars

Never received order.then they said it was resent .still did not receive it and requested refund on September I did not receive it.the foreign companies should be shut down for online ordering. Their... See more

Rated 1 out of 5 stars

I have purchased two items from Fashion Queen/ Cinderella Group Srl for 480€. First order Fendi tote bag was placed in 1 August 2013 and the second one Tod's shoes 4 August. They have not delevered e... See more

Rated 1 out of 5 stars

Fashionqueenx is a scam. Do not order from this website. As many customers have said, I never received my items although the tracking number from tracking 718 says delivered. I now have to dispute thi... See more

Rated 1 out of 5 stars

Their returns service is just terrible.i recently bought a Gucci belt from this site which happens to be small in size.Returning the belt for refund has been my worse experience ever on internet shop... See more

Company details

  1. Fashion Accessories Store
  2. Leather Goods Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

About FashionQueen.net

Information provided by various external sources

Società Italiana al 100%, trasparente, registrata e operativa dal 2006. Una garanzia sul Web. Customer Care operativo (Via Email) dal Lunedì al Venerdì. 100% Italian Company, clear and registered and operative since 2006. A big guarantee on the Web today. Customer Care operative (by Email) from Monday to Friday.

Contact info

1.0

Bad

TrustScore 1 out of 5

678 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Liars ...

Never received order.then they said it was resent .still did not receive it and requested refund on September I did not receive it.the foreign companies should be shut down for online ordering. Their business practices are not trustworthy and they are thieves!!!

5 September 2025
Unprompted review
Rated 1 out of 5 stars

Fashionqueenx is a scam

Fashionqueenx is a scam. Do not order from this website. As many customers have said, I never received my items although the tracking number from tracking 718 says delivered. I now have to dispute this transaction with my bank.

29 August 2025
Unprompted review
Rated 1 out of 5 stars

Lies!

Lies!! How are they allowed to do this? It’s been 4 months since I had placed my order and nothing! I wished that I would have come here first! It’s not right at all I ordered 179.00 worth of products from these fakes and they don’t even have the decency to reply! You will be found out and I will not stop until they find out who you are! I’m glad I’m using my resources because you will be in jail when I finish with you all! They are going to trace you and I’m going to prosecute you to the fullest extent of the law possible!💯

4 March 2025
Unprompted review
Rated 1 out of 5 stars

Theives

Theives

I ordered one bag, one was supposed to be free. They gave me fake tracking after weeks they said the package is lost we will send again. Now they are not replying at all.
Don’t buy from them. They are fraud

2 November 2024
Unprompted review
Rated 1 out of 5 stars

Defraud website, don't buy from them, should be report to police

I made payment and they don't send me the goods, it is not only for me, it is many people here...... it is a defraud websit, they still own me the order invoice 6544/2012 EUR760 + invoice 4611/2013 EUR 341........You can see, it is 2012 & 2013... I sent many many emails....... but ...............anyone can report to police............is it same as the Nigerian Scam?..............Why the fashionqueen people didn't reply?

By the way, thanks TRUSTPILOT, we can knew more!

6 December 2014
Unprompted review
Rated 1 out of 5 stars

Fashionqueen.net doesn`t ship

I have ordered from Fashionqueen.net before. I`ve received all orders, although not in 10 days as they promise.
Last time I ordered in 1.August and after one and half months I still haven´t received the purchaise (order 47094).
They took the money from my credit card before sending the order!
They dont`t answer to the e-mails - whatever address I send them.
So, they had my trust and then finally they just took my money!

13 September 2014
Unprompted review
Rated 1 out of 5 stars

LIARS LIARS LIARS!!!!!!

orders 32258 AND 34969
every time liar me!!!!
coupone....refund in 45 days!!!BLA BLA BLA

total 3000 euro!!!!!!!! and they don't want refund!! email me that company bankrupt!
but i think they close first company and open new!!!
because web site work

20 March 2014
Unprompted review
Rated 1 out of 5 stars

very bad

Coming back to my pervious comments which you can find fellow , what do you think ? did i get my orders or not.

First let's establish:
1. they replied that i should've read the conditions and terms. And i did. I have even photos when on their website was clear stated that the delivery will be within 21 days.
2. I placed two orders as i even mentioned in my comment , specifying clearly the numbers . First was on 26.01.2014 , second was on 9.02.2014.
3. They replied only for my second order (somehow forgot my first order!!! nothing special about their way of forgetting) saying that will be delivered on 21. 03.2014.
GREAT. DO YOU THINK THAT WAS DELIEVERED. OR AT LEAST SHIPPED. NOPE!!! Not the first not the second.
4. If smb wants to understand clearly i have at least 15 mails with their customer care saying that they will deliver soon or by friday , or.... God knows when.... And some not replied.
5. But i have to thank this company because is proving its intention very clearly. On my colleges advice (colleges meaning criminal law lawyers) i waited also for 21 .03.2012 so called delivery term. No announcement that my orders were delivered. But from now all the proceedings will start .
6. On my return in the country is already appointed a meeting with the prosecutor and i will file a complaint against them - being a criminal offense what is happening and in same time after will be registered i will send to my colleges and lawyers from Italy also and they will file same thing in Italy.

If once i was a foul i do not want to be consider second time foul. And as i said a simple reimbursement is not enough. The orders should've been delivered.







My review??? i would not even think to write down something if would not be so bad. I am extremely disappointed . I am in contact with my lawyers from Italy these days to see which is the best option to solve my problem with them. First of all the delivery never arrived, money has been taken from my account and when i was questioning i received one phrase mails as reply with promises which have never been respected , of course. At the beginning of this week when i tried to get in touch with them and i announced them that i will be in contact with authorities , guess what no reply and since then not a glimpse of minimum respect . I do not want the money back. My first option are the products because i could buy it back then from other places and now i cannot find it. in fact are two orders : 45756 and 45443

7 March 2014
Unprompted review
FashionQueen.net logo

Reply from FashionQueen.net

Ok Costntina,

We can understand you but you have too to read the term and condition you sign when you buy.

Your ordwer is dated 09/02 and we can deliver it enter 21 /03

Rated 1 out of 5 stars

my orders 289/2014 and 286/2014

hello! I want to get my validations sending orders (my orders 289/2014 and 286/2014) do you sent? where tracking information? or return the money please! forced to turn to the bank to complain that you are a cheater and will write a statement to the police in Russia and in Italy! I shall be grateful and count on your honesty! thank you!
where is my bags?????

25 February 2014
Unprompted review
FashionQueen.net logo

Reply from FashionQueen.net

Dear Customer,

Thanks for your review, as you may have noticed, before you make your urine, in the product has already written the expected time for delivery, in the case of your two orders have a 'wait 21 days (please note that you carried out your orders on 16 February), the other important thing to evitaare comments like yours, in order to scredditare the work done by us, even in the order confirmation email is shown waiting (Written in Red) 21 days, to conclude riportaato is also in the terms and conditions.

So we suggest to you, and other new or prospective clients, read these More information than expressed very clearly on our side, in order to avoid unnecessary for reviews or discontent.

Pending if you want more information you can contact our Customer Care conattare

Rated 1 out of 5 stars

1 YEAR ALREADY PASSED SINCE I PLACED MY ORDER AND I STILL DIDN'T RECEIVE MY MONEY BACK!!!!

I've made my order and proceed with purchase on February 20, 2013. Amount - 635,86 EURO. Until today I didn't receive my refund, though I canceled my order on March 22, the same day, when Store Manager, suggested me to cancel it, because of the absence of the item I purchased. Prior to this I just reveied delays notifications...Then, on May 7, when I again asked where are my money, they told me that they forgot to cancel my order and that only on May 7 refund was started. But until now, even 1 year passed I didn't receive my money. They stop answering my emails after May 7 neither customer service, nor refund office and cant even count how many emails I sent, cause I did it almost on a daily basis!!! Correct me if I am wrong, 1 year is more than enough to get a refund!!!
REFUND ME MY MONEY!


REFUND ME MY MONEY!!!!

10 February 2014
Unprompted review
Rated 1 out of 5 stars

dishonest and incompetent or worst

as wrote before by a lot of people somebody must close this thieves website, I don't want write more than what I read, Incompetent, Dishonest and for sure more than that!!!!

please all read their answer!!! it's hilarious to see a liar can always sink lower still telling more lies. in general terms it is your writing that you ship 20 working days at the latest after the order and you have guaranteed delivery before Christmas dishonest liar! have at least the elegance to be silent. siete la vergogna del 'Italia....

Poignant I would say, read all their answer once again a swindle no news(short stories) no sending nothing I propose you in all that we draft a letter of complaint write all a letter with your names and address and the diverted(hijacked) sums, I shall pass on all this to a cousin who is) officer in the finanza to Lodi in Italy, so that he goes to make first of all a tax audit for this company and for sieve administrators(directors) are many, if i will read a lot of ok, I will put an email adress to send your letters.

22 December 2013
Unprompted review
FashionQueen.net logo

Reply from FashionQueen.net

Egregio Sig Luca,

Effettuando un controllo sulle mail da lei inviate risulta l'ultima ricevuta in data 19/12 capiamo il suo disappunto purtroppo siamo in ritardo in evasione e riusciremo solo per la data del 27/12 a spedire il suo ordine ( Come da nostri termini e condizioni abbiamo un tempo massimo di 20gg lavorativi) nel suo caso scaduti lo scorso venerdì.

Qualora non desiderasse più ricevere il suo ordine la preghiamo di scrivere al nostro customer care al seguente indirizzo, info@fashionqueen.net

Cordiali Saluti

Dear Customer,

We are very surprise about your review, your are still in our term an conditions for the shipment.

If you have some problems please contact our customer care thanks

Rated 1 out of 5 stars

No stock companies, but also promote goods discount! Unscrupulous business !!!

I placed my order 42409 on 28.7.2013 - since that time pure crap goes on from them: sorry, tomorrow, we check, another department delay etc...... DO NOT SEND THEM YOUR MONEY, THESE BUSTARDS WILL STEAL THEM!!! I ask all people who suffered from these stickers, especially who live in Italy: 1. Why do not you go to police? 2. Why do not you send letters and go to Visura Camerale di Verona where this lousy guys are registered? 3. Why you do not share everywhere you are able to essential information - how they deceive people? Frankly I cannot believe how in Italy such a scum 'company' could live? I will send letters to their Embassy in my country and in Italy, in Chamber of Commerce and I will place information about them in all the sites that relate to e-commerce experience. AGAIN - THIS COMPANY STEALS MONEY! DO NOT REPEAT MISTAKES OF OTHERS LOOSING MONEY !!!

22 December 2013
Unprompted review
FashionQueen.net logo

Reply from FashionQueen.net

Dear Derek or ERIC

As you like, you never lose any money with us you buy regullary from us from a lot of time and you know that we aren't fast but we have ship to you every time

Rated 1 out of 5 stars

Unscrupulous business

I placed my order 35184 on 28.3.2013 - since that time pure crap goes on from them: sorry, tomorrow, we check, another department delay etc...... DO NOT SEND THEM YOUR MONEY, THESE BUSTARDS WILL STEAL THEM!!! I ask all people who suffered from these stickers, especially who live in Italy: 1. Why do not you go to police? 2. Why do not you send letters and go to Visura Camerale di Verona where this lousy guys are registered? 3. Why you do not share everywhere you are able to essential information - how they deceive people? Frankly I cannot believe how in Italy such a scum 'company' could live? I will send letters to their Embassy in my country and in Italy, in Chamber of Commerce and I will place information about them in all the sites that relate to e-commerce experience. AGAIN - THIS COMPANY STEALS MONEY! DO NOT REPEAT MISTAKES OF OTHERS LOOSING MONEY !!!
Eric
Thank you very much

22 December 2013
Unprompted review

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