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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient delivery service, often highlighting its speed. Many people appreciate the competitive pricing and the quality of the products, noting that they frequently find items unavailable elsewhere. The overall service is often described as excellent, with consumers commending the ease of ordering and the helpfulness of the company. However, some customers also noted issues with their orders. A few people reported receiving damaged items due to poor packaging, and some experienced delays or incorrect deliveries, including one instance where an item was sent to an old address. There were also isolated cases of products being out of date upon arrival.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed of... See more

Product

Users describe positive interactions with products, often praising their quality and the ability to find... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and... See more

Price

Consumers find prices to be very positive. Many reviewers highlight that items are well-priced, with some... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the simple ordering process, quick... See more

Based on these reviews

Rated 5 out of 5 stars

I was looking for a particular German Christmas biscuit, which I couldn’t find locally. After a search, I found The Pantry Basket sold them at the recommended retail price. Other well known internet s... See more

Rated 5 out of 5 stars

Their service is 2nd to none - ALWAYS! Best prices, quick to communicate with the customer & very quick to deliver. Never been let down by them. Has to be the best by far biscuit supplier on the inte... See more

Rated 5 out of 5 stars

Really quick, really good. There's another brand of the same product that I do actually prefer because it's a bit less buttery, but you can't get them without actually travelling to Lancashire, so the... See more

Rated 5 out of 5 stars

Especially excited to come across their website after searching for dark chocolate dunnock tea cakes. Easy to order through site and delivery was quick. Thank you for such a brilliant service, have... See more

Rated 1 out of 5 stars

I wouldn't use this company unless you don't mind your items being damaged. Terrible packaging which has left many items in my order all damaged. Not acceptable considering they charge you full pri... See more

Rated 1 out of 5 stars

I am flabbergasted, I created an order with this company, but before doing so I changed my address, delivery took two weeks, and when I had the delivery confirmation, It had sent to my old address. Th... See more

Rated 1 out of 5 stars

The hot chocolate ordered 7 days ago has still not arrived despite being offered as next day delivery.

Rated 5 out of 5 stars

Good Morning Pantry Basket You got 5⭐ for a very quick delivery and as these were a gift for a Birthday the recipient really enjoyed there surprise, the feed back yesterday was they were delicious... See more

Rated 5 out of 5 stars

Ordered 2 x 2litre tins of Cadbury Instant Hot Chocolate on Friday and It arrived on Saturday. Could it be any quicker?-No! Price as good as anyone else's and simple ordering. What's not to like?

Rated 5 out of 5 stars

Everything was perfect from Pantry Basket. Evri tends to be the least reliable courier service in our area but it got here.

Rated 5 out of 5 stars

Delivery was very quick I didn't expect to come so quick .your service is spot on ,welcome I will recommend for anyone 👌 thanks

Rated 5 out of 5 stars

Items were well priced, and of good quality. One item was out of date when received, but a refund swiftly followed when the company became aware of it.

Rated 5 out of 5 stars

Excellent! Speedy dispatch and delivery, and the only place I can find some of my favourite items. I'll be back!

Rated 5 out of 5 stars

Very prompt delivery..Great chutneys that I can't find elsewhere and very pleased with recent purchases

Rated 5 out of 5 stars

Quick delivery, quick refund of item that was out of date and didn’t send, will be using again

Rated 5 out of 5 stars

The company is good to deal with stuff comes on time and there’s no hassle. I always get my chocolate from from this company from now on happy days thank you.

Rated 5 out of 5 stars

Easy to order and great price ,quick delivery ,well packaged. A good product for everyone .

Rated 5 out of 5 stars

Item i was unable to find locally, very quick delivery, packaged well.

Rated 5 out of 5 stars

Been looking for french mustard & decent lemon curd for ages 👍xxx

Rated 5 out of 5 stars

Prompt delivery.Chocolate expiry date well ahead of today’s date.

Rated 5 out of 5 stars

Excellent service, fast delivery and well packaged. Will use again.

Rated 5 out of 5 stars

Fast delivery and brilliant service. Thank you from Jersey 🇯🇪

Rated 5 out of 5 stars

Excellent value, super service and speedy delivery. Will use again.

Rated 5 out of 5 stars

Ordered online. Delivered very quickly. Well packaged. Couldn’t fault it!

Rated 5 out of 5 stars

Great service the delivery service was excellent my order came the next day nice and fresh and very well packed


Company details

  1. Online Food Ordering Service

Written by the company

The Pantry Basket where unbeatable prices meet personalised service. Our curated selection offers the most competitive prices, backed by a commitment to exceptional customer care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

151 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Rich tea

Delivery was very quick I didn't expect to come so quick .your service is spot on ,welcome I will recommend for anyone 👌 thanks

26 January 2026
Rated 5 out of 5 stars

Super quick delivery

Ordered 2 x 2litre tins of Cadbury Instant Hot Chocolate on Friday and It arrived on Saturday. Could it be any quicker?-No! Price as good as anyone else's and simple ordering. What's not to like?

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Great price and quick delivery

I was looking for a particular German Christmas biscuit, which I couldn’t find locally. After a search, I found The Pantry Basket sold them at the recommended retail price. Other well known internet suppliers had markedly inflated the price. The order arrived quickly from The Pantry Basket, with a good best before date. Very happy, thank you.

24 November 2025

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