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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Item as described. Good Prada Scarf. I like it. Fast delivery. Why not five stars? I used to shop more often at Farfetch. Now I no longer have access to my favorite brands such as YSL.
Company replied
Amazing and fast delivery. Reliable when it comes to item authenticity. One does not have to worry whether the item is real or fake. Farfetch is my go to online shopping platform if I want to treat my... See more
Company replied
Really happy with my order! Delivery was very fast and everything went smoothly. The bag was packed very carefully and arrived in perfect condition, exactly as described. The return instructions were... See more
Company replied
Company details
- Online Marketplace
- also in
- Children's Clothing Store
- Home Goods Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
With more than 2,000 brands, from big-name luxe labels to hard-to-find emerging lab designers, Farfetch has an unrivalled product offer including the most exciting collections and sought-after pieces each season.
Contact info
United Kingdom
- customerservice@farfetch.com
- www.farfetch.com
4.2
Great
69K reviews
Asks customers to review
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The product that I received was used used!
The product that I received was used and scratched. I even sent an email to the customer service but no respond. Felt very disrespectful!
10 October 2026
Unprompted review
Reply from Farfetch
Hi GG,
We are deeply sorry to hear about your experience. Receiving a product that is used and scratched, along with a lack of response from our team, is completely unacceptable, and we fully understand your frustration.
We sincerely apologize for the delay in our reply and for making you feel this way. We want to make this right immediately. Could you please reply directly to this review with your order number, or reach out to us with your order details so we can investigate what happened and get in touch with you directly?
We appreciate your patience and look forward to resolving this for you as quickly as possible.
FARFETCH
Farfetch provides a super seamless…
Farfetch provides a super seamless shopping experience and great prices.
8 October 2026
Unprompted review
Reply from Farfetch
Hi Petya,
Thank you so much for your wonderful review! We are delighted to hear that you enjoyed a seamless shopping experience with us and were pleased with our prices. Offering extraordinary value combined with a smooth, effortless journey from start to finish is always our top goal.
We truly appreciate your support and look forward to welcoming you back to FARFETCH for your next purchase!
FARFETCH
Reply from Farfetch
Hi Secil,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Reply from Farfetch
Hi Anna,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Reply from Farfetch
Hello Graciela,
Thank you for taking the time to share your kind review. It is very important to us that you had a positive experience, and we hope you continue to choose FARFETCH as your luxury fashion destination.
If there is anything else we can help you with, please email us with the title “Trustpilot Review: Order ____” to customerservice@farfetch.com. We will be happy to assist you.
FARFETCH
Great as usual
5 October 2026
Unprompted review
Reply from Farfetch
Guten Tag,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen.
Für uns ist es sehr wichtig, dass Sie eine positive Erfahrung gemacht haben, und wir hoffen, dass Sie sich weiterhin für FARFETCH als Ihr Ziel für Luxusmode entscheiden.
Wenn wir Ihnen noch weiterhelfen können, senden Sie uns bitte eine E-Mail mit dem Betreff „Trustpilot-Bewertung: Bestellung ___________“ an customerservice@farfetch.com.
Wir helfen Ihnen gerne weiter.
FARFETCH
Thank you, Farfetch Pre-Owned
I love my bag, it is so beautiful, in nearly perfect condition! Thank you, Farfetch Pre-Owned!
6 October 2026
Unprompted review
Reply from Farfetch
Hi Veve,
Thank you so much for your glowing review! We are delighted to hear how much you love your bag and that you are so pleased with its condition. Our FARFETCH Pre-Owned team takes great pride in curating beautiful, high-quality pieces, so it means the world to know you had such a positive experience!
Thank you for choosing pre-owned luxury, and we look forward to helping you find your next special piece soon. Have a wonderful day!
FARFETCH
Reply from Farfetch
Hi Herb,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Good prices and fast deliveries
Good prices and fast deliveries , big 5 stars for you
8 October 2026
Unprompted review
Reply from Farfetch
Hi officialriga,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
I am happy shopping at Farfetch and…
I am happy shopping at Farfetch and feel that they take my tastes and preferences into account to offer me discounts that encourage me to keep shopping. Thank you.
14 October 2026
Unprompted review
Reply from Farfetch
Hi Juliana,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
The website is easy to use, delivery fast
The website is easy to use, and delivery was fast—even sooner than I expected. The product quality is excellent, too.
6 October 2026
Unprompted review
Reply from Farfetch
Hi Lidija,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
I love this site
I love this site, good prices, fast shipping, fast delivery, great customer service
14 October 2026
Unprompted review
Reply from Farfetch
Hi J.J,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
my new favorite place to shop for the…
my new favorite place to shop for the latest trends
1 October 2026
Unprompted review
Reply from Farfetch
Hi DonnaD,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Great service kept me Informed and…
Great service kept me Informed and considered it came from far away wasn't too long would definitely order again
14 October 2026
Unprompted review
Reply from Farfetch
Hi James,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Delivery on time
Delivery on time, high quality products, great experience!
25 September 2026
Unprompted review
Reply from Farfetch
Hi Juan,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Satisfied Buyer
Items well packed and delivered on time as stated. Satisfied with my purchase and the delivery. Definitely one of the trusted online platform.
10 October 2026
Unprompted review
Reply from Farfetch
Hi Imran,
Thank you so much for your wonderful review and for placing your trust in FARFETCH! We are delighted to hear that your items arrived well-packed, on time, and that you are completely satisfied with your overall shopping experience. Knowing that you consider us a trusted platform means the world to our team!
We truly appreciate your support and look forward to welcoming you back for another great purchase soon. Have a fantastic day!
FARFETCH
Reply from Farfetch
Hi Naki,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
Easy to use app with accurate item info
7 October 2026
Unprompted review
Reply from Farfetch
Hi Alexandra,
Thank you so much for your great review! We are delighted to hear that you found our app easy to navigate and that the item details were accurate. Providing a seamless digital experience and clear, reliable product information is always our top goal!
If you ever need any assistance in the future, please don't hesitate to reach out. Have a wonderful day!
FARFETCH
Perfect care of the product
My shoes arrived in perfect state and I doesn’t take too much time
14 October 2026
Unprompted review
Reply from Farfetch
Hi Juanse,
Thank you so much for taking the time to share your amazing feedback.
It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.
FARFETCH
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