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ezviz.eu Reviews 19

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TrustScore 1.5 out of 5

1.7

Security Equipment Store
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Company details

  1. Security Equipment Store
  2. Electronics Company
  3. Electronics Store
  4. Software Company

Contact info

1.7

Bad

TrustScore 1.5 out of 5

19 reviews

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Rated 1 out of 5 stars

EZVIZ: ni reparaciones, ni soluciones, solo excusas y desprecio al cliente

I bought an EZVIZ DP2C on Amazon and after only 18 months it stopped working properly. The screen stays black, the reset button doesn’t work, and the device is now just an expensive decoration on my door.
Technical support has been useless. They made me send videos and then coldly said my problem is a “technical issue,” without offering any real solution. Sherry from the technical department only repeated “thank you for your understanding,” as if that solved anything.
Their “solution” is to buy a new unit with a 20% discount. So EZVIZ products are disposable after three years? Unacceptable.
EZVIZ has no repairs, no support, and no respect for customers. I will never buy EZVIZ again and will share this experience on all consumer platforms in Spain and Europe.

15 September 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid! Installed a few months ago, and most of the time the cameras are offline, I’ve contacted the #ezviz costumers service but not been sorted out. I got the cameras for 6 months now and I have charged the batteries already twice, they are supposed to last 365 days! Just wasted my money.

2 October 2022
Unprompted review
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