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Express Appliances Reviews 

2,590
•
TrustScore 4.5 out of 5

4.5

Appliance Rental Service
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Review summary

Created with AI, based on recent reviews

Evaluating 526 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being helpful, polite, and handling the setup process smoothly and quickly. People also appreciate the supportive staff who answer questions politely and manage inquiries efficiently over the phone. Consumers value the affordable rental options that provide access to essential household goods. Some reviewers were not happy with faulty appliances and occasional rude behavior from customer service representatives. Consumers also mentioned issues like delayed collections, missed appointments, or problems with items breaking down prematurely. A few individuals experienced difficulties getting replacements or resolving repair issues smoothly.

What people talk about most

Staff

People report positive experiences with staff, highlighting the polite, professional, and friendly nature of... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy shipping and... See more

Service

Reviewers highlight positive aspects of service, noting efficient and reasonably priced appliance rentals... See more

Product

Consumers find product experiences to be mixed. While many people report receiving brand new, high-quality... See more

Customer service

Users describe positive interactions with customer_service, noting that staff and engineers are polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

Amazing service from start to finish The two guys who came to deliver and install my washing machine went above & beyond! Always so easy to get through to speak with someone …which is rare t... See more

Rated 5 out of 5 stars

The process was so simple and fast , I am truly over the moon with this company . There white goods are in excellent condition , delivery service was hassle free and on time . I feel so secure that if... See more

Rated 5 out of 5 stars

I have been renting for 18 months and rent a Washing machine, chest freezer and dishwasher excellent service from start to install. Prices are aggreable. Washing machine broke rang them and had ano... See more

Company details

  1. Appliance Rental Service
  2. Appliances Customer Service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(2,590)

512 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good Company

My tumble dryer broke down and rather than purchase a new one again I decided to use EXPRESS APPLICANCES and rent instead. The whole process from order to delivery was easy and smooth. Delivered in very good condition and delivery guys great too 10:10 service . The prices are reasonable as well which is also a positive. They don’t overcharge and take advantage of the fact you need something so what ever it is you need and what ever your situation - I would highly recommend

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Express Appliances. A1.

Rent several appliances from Express and found them to be a great company. Delivery people always polite and helpful, customer service persons always helpful and friendly.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good, my order was delivered within a few days it wasn’t left but that was ultimately my fault as I didn’t have proof of d.o.b. But after contacting them back mt delivery was rebooked and again within a few days and the response to my email was in seconds not even minutes so fantastic customer service, so as I say so far they have been amazing I’ll update once I receive the product and I’ll hopefully be saying even more positive reviews

22 June 2026
Unprompted review

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