Experteer Reviews 834

Automatic renewal was without notice and my permission.
They send spam e-mail about expired roles, but don’t send reminders about you subscription.
That is a joke -renewal for 3 months! Why not two years?! They took $100 for useless web-site, most of roles are expired. Don’t waste your time and money.
They earn money on such customers like me.

Scam. Taking money from your PayPal without any notice and don’t want to give them back. Avoid this “service”.

Useless website! They pretend to have job offers and headhunters for you but instead you ll receive via email loads of pointless job offers not matching your experience and skills. The "head hunters" are the usual well known cabinet of recruiters that you find on internet. Save your money and stay away from them!

I could not agree more with the reviews posted here. Paid a tone a money to have my CV rewritten and never succeeded in being called for a job interview. On a recent review of that same CV got reviews so bad that made me wonder how can a company such Experteer be so misleading and still continue to operate. This opinion was thoroughly verified so WHATEVER Experteer purports not having record of ...is totally false.

Quick and successful support. Danke

I joined Experteer.com when I was looking for a role in mid 2023. I paid for the service, provided a very detailed profile, resume and job details for my search. From the time I initiated the service I was only given 2-5 leads consistent with my background and experience. The vast majority of leads I was presented were medical or mental health professional positions. The only way to reach them is via email and their responses are all defensive & putting the owness back on the customer to make the system work. I asked for a refund of my fees, but never got a response to that request. When I signed up I had no idea I was set up on auto renewal and resigned to just let my membership expire and call it a loss. Unfortunately they tried to auto-renew. My CC company flagged and I declined the charge and went back to cancel. They refuse to cancel and are trying to charge me for another 6 months regardless of my complaints.

I was disappointed that I had ended up with a 6 month subscription. I am certain I had opted for month-to-month, but ultimately, the agent worked with me to give me a partial refund. Not 100%, but i appreciate the gesture. Damion.

I do not recommend this website. After several years of membership, I have not received value from this website, and I have not been able to cancel the service. I have tried to cancel my membership, but each year, I am still charged. I wrote to them, and they wrote back informing me that they did not see my cancelation request and have refused to refund the amount (even though I wrote on the day that the amount was deducted to let them know that I did not want the service, I have been informed that the membership will be canceled in November 2024).

I have been in contact with your enterprise a ling time ago; you offered me services for building a professional resume. With enormous surprise I find that the credit card offered at the time is STILL debited by you, under Experteer Munchen (??), although there are no more sevices provided since long time ago. When wanting to contact you and sort this thing out, it is impossible. My husband (the card holder) will have to report the payment to you, maybe this way someone realises that there is no ground for charging us anymore.

By far the worst website I have seen for recruitment. The search function is awful. In the same day seeing a GM role and a chef role when I requested NED roles.

Trick me once…..

Experteer says in all there advertisements that offer access to recruiters but they don't. Experteer is the same as indeed, Monster, etc. and they don't request money for their services. Don't waste your money on Experteer's services.

I had an issue regarding my Premium subscription, and after discussing it with customer service, they fixed the problem the same day and acted in a very professional and customer friendly way. I had a very good experience dealing with the company, and can't recommend them enough.

They charged for a service not provided. It is totally unfair!
I didn't cancel before the auto-renewal but it wasn't charged as my balance in that account was low. Immediately they unsubscribed me and, even doing that they invoiced me the month without providing the service.

Greedy company. I was notified of my automatic enrollment Into the premium membership, after a trial period. An hour after the notification I emailed support stating I did not want this. The company will not refund me. Extremely greedy. I didn't use the service and after multiple attempts explain the company notified me I will not be getting a refund for a product that I didn’t use, nor is it effective. The company will respond to this review stating that it has done nothing wrong and the notifications are clearly stated. The issue is they are getting $40 from people who don’t want their service. If their product was as effective as their employees were greedy, there would be no reviews in this section.

STAY AWAY....Truly a poorly run company that does not care about any custemer service or opinion based on their response to a customer request. STAY AWAY and do not sign up for any subscription or service as they will continue to bill you without your authorization and then tell you "too bad its been billed".

Responsive and timely service. I appreciate it!

I believe that this company scammed me out of money. I think that once they get hold of your credit card details they will keep taking your money. For me, they have been doing it annually - probably hoping I wouldn’t notice- and I didn’t when they did it last year!! However, I have now reported them to the action fraud team in UK, where the national fraud police specialists will investigate them further.

My bank advised me that If anyone falls victim to them to raise a dispute with their bank to get a refund. I have been advised that the more disputes against a company, the more chance banks and credit card companies will stop working with them. Make sure you raise a dispute with your bank if they have taken money from you without your agreement. Check your past statements to see if they have taken any money too. However, don’t just rely on your bank searching against one code they have used as they use different codes to take payments, as banks search against codes used, not company names. Look for their name on your statements. Also, they may look like they are supportive by giving a refund when an account is cancelled by some customers but they will probably take money without your agreement at a later date, and will likely do this more than once. hoping you don’t notice. This is my experience of them. Do not trust them.

Even if you do have a subscription with them (which I didn’t as I had cancelled the membership straight away over two years ago (2021) once I felt there was no value to the service for me, yet they took money out of my account in March 2022 and in May 2023?!) in the UK, and I would imagine most countries, consumers still have to be informed of when renewals are due, so they can cancel if they want, regardless of what Experteer might say on their website,

In the UK, a company has to actually proactively SEND a reminder with terms and conditions to the consumer to ensure that a satisfactory attempt has been made to inform the consumer of the renewal. Allegedly adding a reminder to the service portal of the company, which is what Experteer claims to do, is NOT a satisfactory attempt at advising consumers, as this relies on people using the site on a regular basis, which they might not be doing, and in which case, would be even more likely to want to know about a renewal to enable cancellation.

Therefore, a renewal notice should be independent of the online service in question to ensure consumers receive the communication and have time to make an informed decision on continuing the service. It could be argued that anything other than this level of renewal notice is purely an attempt to manipulate and mislead consumers into keeping the service regardless of their wishes.

The UK also has a 14 days cooling off period for each online renewal as if it were a new subscription.

Even though I had cancelled my account a year earlier, money was taken from my account in March 2022, with no notification at all and they tried again this year, where I was only sent “payment reminders” because they struggled to take my money but they, unfortunately, managed to in the end. I had not had any notification of renewal being due or a receipt for the money they took, as you would expect if you did actually have an account with them. When I told them I didn’t want to pay anything because I had cancelled the account in the past, I was told that I had to prove I had cancelled it otherwise I owed them money for my March - Sept 2023 subscription and they would cancel from Oct 2023!! Even though I had NEVER used their “services” and I made it clear I didn’t want their services. I felt they relied on me not having any evidence of the cancellation, as it was over two years ago. Luckily, I found the email from Feb 2021 where I had cancelled the account and my bank statement shows they had refunded me in 2021, so all the evidence is there to show they knew I had cancelled the account.

Regardless of whether I had “evidence of my cancellation” or not, I have now had a refund via my bank, as they took the money anyway (before I found my cancellation - which they haven’t acknowledged anyway), which cost even more than the original amount in 2021!!

My bank advised that in UK you have 120 days after the scam/disputed item to get money back from your bank through raising a dispute.

I have also blocked them from taking more money from my account, however, ***it seems they also use different codes to take payments, so make sure your bank names the company in your records so you can raise disputes if needed.***

******If they have taken money from your account in the last 120 days, and you believe they shouldn’t have - get it back from your bank and block their account by name, as you have consumer rights!*******

Scam site that takes your info from other sources and then charges your card multiple times. They refuse to talk to you, refuse to respond, and refuse to refund when they send no notification of upcoming charges. Additionally, when you cancel services, you lose access that day even when I just paid the additional money for the following quarter.

I recently joined Experteer and realized that this platform was not a good fit for me in finding a new job. So, I emailed Support explaing that requesting they cancel my membership. They responded within 24 hours to inform me they canceled my membership, and refunded my first payment.
By doing this, it exhibits humanity to others which is much needed in the World right now. Thank you, Experteer for doing the right thing.

I requested a membership cancellation the same day I received the invoice. It was scheduled to renew on 1/20/23 and I replied to cancel. My message created a service ticket. The messages that I have been receiving from Nicolas Vogtland, responding to the ticket, insist that I did not request cancellation in time! I have sent screenshots with this information, to which he responded that I would have needed to cancel on 01/19 instead of the 20th. His most recent message states that I did not request to cancel even though the messages are responding to my request to cancel! I suggested that the difference may be a time zone issue since I am in the US and the company is located in Germany. Do not bother with this company!