Thank you for updating my information, this I think should off be done automatically and not for me to prompt you. When you consider any default is registered with credit agencies in days but takes... See more
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Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
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It's good for keeping me informed about things I need to know The only things I don't like is the price I'd have to pay per month to become a full member It's far too much to pay so I find this very... See more
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Your analysis rates me at 1200 giving a valuation as excellent. My bank, however, also offers a similar service and rates me as 657 out of 100 and just about rates me as good. I do not know which to b... See more
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Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.9
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Experian
Hi Victor,
Thank you for sharing your feedback.
I can understand why you'd like to see your credit score refresh more often. When you're keeping a close eye on your credit report, waiting for updates can sometimes feel longer than expected.
We rely on lenders and other organisations to send us updated information, which is typically provided every 4 to 8 weeks. Depending on your membership type, your credit score and report may also refresh every 30 days, so recent changes may not be reflected straight away.
We appreciate your feedback and your suggestion.
Best wishes,
Stefan.
Very Helpful Service
Samantha whom I spoke too was very helpful, she managed to put my mind at ease and help me with my next move, cannot thank her and the Experian team more.
5 August 2026
Reply from Experian
Hello, John.
Thank you so much for taking the time to leave your wonderful review.
We're so pleased to hear that our colleague was able to put your mind at ease and assist you with your next steps.
It's wonderful to know you had such a great experience, I will make sure I pass it along to them.
Thanks, Stuart.
Absolutely great service
Absolutely great service , helped me figure out a sulution A star
6 August 2026
Reply from Experian
Hello, Chareen.
I'm delighted to hear about your experience, and thank you for taking the time to share your feedback.
It's great to know that your issue was resolved and that you received excellent service along the way. We're incredibly proud of our agents and the care they take when supporting our customers, so it's wonderful to hear that this was reflected in your experience.
Have a lovely day, Claire.
Reply from Experian
Hello.
Thank you for taking the time to leave a review.
It's great to hear you've found our Credit Score building advice helpful!
Thanks, Claire.
They was very helpful and very fast…
They was very helpful and very fast looking into things
6 August 2026
Reply from Experian
Hello, Matthew.
I'm glad you've found us so helpful!
We work hard to provide our customers with a five-star service, so it's great to hear your of your expeirence.
Thanks, Claire.
I find the arrogance and manner which…
I find the arrogance and manner which Experian are only a reporting agency for the multi national bullies and make excuse after excuse and trash people’s credit ratings because they think they can ! Well let me tell you Experian you can’t and I will sue you in a court of law as I’m doing this as we speak so I suggest you explain to the judge you bully boys .
6 August 2026
Reply from Experian
Hi John,
I'm sorry to hear how strongly you feel about your experience.
I can understand why you'd be frustrated if you feel your concerns haven't been properly addressed and that the information being reported doesn't reflect your circumstances.
Having looked into your account, I've personally sent you an email covering the points you've raised, along with the steps we've taken and the possible options available to you going forward. I hope this provides some additional clarity around your situation.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
Your response to my email was very…
Your response to my email was very prompt and the agent took their time to review my case and also undertake some extra bits and pieces that I never requested or even knew about
6 August 2026
Reply from Experian
Hello, Leon.
Thank you for your wonderful 5-star review.
It's great to hear that our team provided such prompt assistance and took the initiative to go the extra mile for you. It's great to know we could offer such amazing support.
Thanks, Stuart.
Patience and listening skills of the…
Patience and listening skills of the staff that attended to me.
6 August 2026
Reply from Experian
Hello, Oluwatoyin.
Thank you for taking the time to leave your lovely review, we really do appreciate you taking the time to share your experience with us.
It's great to know our team was able to help you out when you got in touch with us recently.
Thanks, Stuart.
My score is WAY OFF ACCURATE !!
My score is WAY OFF ACCURATE !!! Can’t change it either
6 August 2026
Reply from Experian
Hi Marion,
I'm sorry to hear you're unhappy with your score.
I can understand why it would be frustrating if you feel the score you're seeing doesn't accurately reflect your circumstances, especially if you're unable to see changes you expect to be reflected straight away.
Your score is based on the information held in your credit report, and updates aren't made in real time. We rely on lenders and other organisations to send us updated information, which they typically do every 4 to 8 weeks. Depending on your membership type, your credit report and score may also only refresh every 30 days, so recent changes may not yet be visible within your account.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
I had a look to see what cards were for…but none available for me
I had a look to see what cards were for credit transfer and there was none i wanted to transfer some of my credit card to bring the interest down i am paying some £34 interest a month on this card but there was none
6 August 2026
Reply from Experian
Hi Stephen,
Thank you for sharing your feedback.
I can understand your disappointment. When you're looking for a balance transfer card to reduce the amount of interest you're paying each month, it can be frustrating if there aren't any suitable offers available.
The products shown are based on the information available at the time and the lender's eligibility criteria, so there may be occasions where no balance transfer offers are available, even when you're actively looking to reduce your borrowing costs.
I appreciate this wasn't the outcome you were hoping for, and thank you for taking the time to share your experience.
Best wishes,
Stefan.
I didn’t get my question answered. Neither I could get into credit card section apart from one and they turned it down since I am not not living in England/wales.I could not get into Loan Services Sec
I could access only one credit card Money Wellness who does not entertain Scottish customers. When I tried for Loan Section I could not enter at all , in other words it was a a Negative experience. I replied to their request/ entry form by detailing these failings by email , the reply was this is not read .
6 August 2026
Reply from Experian
Hi Krishna,
I'm sorry to hear you've had a negative experience.
I can understand how frustrating it would be if you were unable to access the products you were looking for, particularly when you then found that some options weren't available based on your location and you experienced difficulties accessing the loan section altogether.
I also appreciate your disappointment after taking the time to provide feedback by email, only to receive a response suggesting that mailbox wasn't monitored for replies.
Thank you for sharing your experience. Feedback like yours helps highlight where customers feel the journey could be clearer and more straightforward.
Kind regards,
Stefan.
Easy to use and very helpful.
6 August 2026
Reply from Experian
Hello Russell,
Thank you for your feedback. I'm pleased to hear that you found the service easy to use and very helpful. I appreciate you taking the time to leave a review and share your experience.
Thanks, Dawid
Bryan and the rest of the team have…
Bryan and the rest of the team have always demonstrated complete professionalism. I received help very quickly, and I am very grateful for your care.
6 August 2026
Reply from Experian
Hello Malgorzata,
Thank you for sharing your experience. I'm delighted to hear that Bryan and the rest of the team provided professional support and were able to help you quickly. It's wonderful to know that their care and assistance made a positive difference, and I really appreciate you taking the time to leave such kind feedback. I will pass your lovely comments onto Bryan.
Thanks,
Dawid
Reply from Experian
Hello,
Thank you for your review. I'm pleased to hear that you had a great experience and found the team professional throughout. I appreciate you taking the time to share your kind comments.
Thanks,
Dawid
Reply from Experian
Hello Angela,
Thank you for taking the time to leave a review. I'm pleased to hear that you found the support efficient and supportive. I appreciate you sharing your experience.
Kind regards,
Dawid
Excellent info and response.
6 August 2026
Reply from Experian
Hello Ibrahim,
Thank you for your kind comments. I'm pleased to hear that you received excellent information and a prompt response. I appreciate you taking the time to share your experience.
Kind regards,
Dawid
I got answers back straight away from…
I got answers back straight away from people who delt with my enquiries. Really good service
6 August 2026
Reply from Experian
Hello,
Thank you for your review. I'm pleased to hear that you received responses to your enquiries straight away and found the service really good. I appreciate you taking the time to share your experience and your kind comments.
Thanks,
Dawid
My credit score is free and gives me…
My credit score is free and gives me monthly financial information.
6 August 2026
Reply from Experian
Hello,
Thank you for sharing your experience. I'm pleased to hear that you're benefiting from the free credit score service and that the monthly financial updates are useful to you. I appreciate you taking the time to leave a review.
Thanks,
Dawid
Reply from Experian
Hello Eamon,
Thank you for your review. I'm pleased to hear that you received a quick response to your email. I appreciate you taking the time to share your experience.
Kind regards,
Dawid
They dealt with my situation really…
They dealt with my situation really well and were very helpful
4 August 2026
Reply from Experian
Hello AP,
Thank you for sharing your experience. I'm pleased to hear that your situation was handled well and that you found the support helpful. I appreciate you taking the time to leave a review and share your kind comments.
Kind regards,
Dawid
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