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excess-baggage.com Reviews 

387
•
TrustScore 4.5 out of 5

4.7

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and kindness, often going above and beyond to assist with various needs like locating lost items or providing valuable advice. Many consumers expressed satisfaction with the overall positive interactions, highlighting the efficiency and promptness of the reliable support received. However, some customers also noted issues with service policies or staff knowledge, leading to dissatisfaction or the need to seek alternative solutions. A few other people also felt that there were occasional delays, indifferent staff experiences, or concerns regarding lost items not being returned.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Users describe positive interactions with service, highlighting excellent and fast service from helpful and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Location

Clients share ambiguous opinions on location, with many reviewers using services to store luggage at various... See more

Product

Customers consistently note ambiguous experiences with products, with some expressing satisfaction with quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I lost my wallet on my flight home and reported it Glasgow Airport's Lost Property team. Danielle recovered it very quickly and her communication throughout the process was excellent. Iain from Excess... See more

Rated 5 out of 5 stars

Left my luggage on the floor outside jet park .They were excellent in communication between our driver with office. They picked our bag and left it with excess baggage. Lady at desk was amazing... See more

Rated 5 out of 5 stars

Forgot my carry-on bag at the bag collection belts and only realised what happened after I had left the airport. When I got to the lost luggage booth, Rovilena could tell I was stressed about my missi... See more

Rated 5 out of 5 stars

She found our cream a deodorant even though we didint remember the brand and we didn’t even had the ticket. She really did her best to help us and we appreciate it. She was really nice and she was cal... See more

Company details

  1. Money & Insurance

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

387 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(387)

165 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Claudia is Amazing

Claudia is amazing. Tracked down my lost MacBook. Such a relief I didn’t have to buy another! Thank you !

23 June 2025
Unprompted review
Rated 5 out of 5 stars

I had a nice easy experience at excess…

I had a nice easy experience at excess baggage in stansted. Everything was swift and the staff explained everything to me in such a great manner. I understood everything and I felt so much trust leaving my bag here and this all thanks Lumi she was amazing! Thank you for giving me such a good experience. I will tell others to use this service.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

After misplacing my watch at Stansted…

After misplacing my watch at Stansted airport, the team, especially Claudia were able to find my item safely and promptly let me know. Her hard work, efficiency and dedication to her job is greatly appreciated and admirable! Claudia turned a stressful situation into a calm and professional experience, ultimately reuniting me with my watch, thank you!

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Tatyana at Stansted was wonderful

Tatyana at Stansted was wonderful. So kind and helpful. She could see where I was going to struggle with the lock and was able to preempt my difficulty.
Without staff like Tatyana, a company would not thrive. She is a credit to the company. Thank you for being so kind and understanding

10 June 2025
Unprompted review

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