I had 3 out of 4 dresses delivered which were good quality and absolutely stunning However, trying to return them proved difficult initially until I spoke to Mark on the Live Chat Customer Service... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Answered by reviewers
Created with AI, based on reviewer opinions
Company details
Written by the company
Ever-Pretty is your go-to source for stylish and affordable dresses for every occasion! With countless on-trend evening gowns, cocktail dresses, and more, you can’t go wrong with a dress from our collection. Celebrate a wedding in style or rock a striking, bold look for your next night out. No matter where you’re headed, Ever-Pretty has the best dress for every event. The best part of shopping Ever-Pretty? Finding a gorgeous dress that fits your budget and your personal style. Shop for a look you love at a price that’s even better, only at Ever-Pretty.
Contact info
Kettering 1881, 92614, Irvine, United States
- www.ever-pretty.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service!
Ordered 2 dresses, arrived very quickly and were beautiful quality and colour as expected but unfortunately they did not fit across the bust area. I should have measured! I returned the items after emailing customer services and they gave me a return address. Unfortunately I did not have a signed for receipt (my fault) but they processed the refund smoothly and efficiently and I Will definitely be ordering again as the dresses were really beautiful.. next time I will
Measure properly. Thank you for great service :-)

Reply from Ever-Pretty
I’ve bought my daughter’s wedding dress…
I’ve bought my daughter’s wedding dress and all 4 of attendants dress. I custom sized 3 of them and they came perfect. The last dress was was within the measurement I took from her a size 4 and it looks perfect. Thank you ever pretty.

Reply from Ever-Pretty
Lovely dress at great price compared to…
Lovely dress at great price compared to lots of other similar ones. There was a slight fault with the dress I ordered and received, but it was dealt with really quickly by customer service.

Reply from Ever-Pretty
felt very special in my dress
I ordered 2 dresses, for our vowel renewal at Gretna Green. I had to send one back, it was a very easy process. When we first married just over 36 years ago, money was tight and larger sized wedding dresses were not readily available. Every pretty has a fantastic range. Prices to suit everybody's budget. When i pulled my dress out of the bag, i cried. When i tried it on (on my own) I cried. I knew this was my dress. When i walked into the forge on my Dad's arm, my husband cried. I asked for a tear, i got loads.
Ever pretty have replied to anything i have asked, sent emails of thanks. If your looking to buy a dress plus size or not. You will have a great selection, at very fare prices. For every occasion.

Reply from Ever-Pretty
Dress was amazing quality
Dress was amazing quality. I ended up changing the first dress and their customer service was excellent dealing with all my requests!!! I would definitely recommend!!!

Reply from Ever-Pretty
Lovely dress
Dress came relatively quickly, was beautiful and exactly as the photo appeared. I ended up sending it back, purely because I decided on a different colour for my Bridesmaids but the dress was lovely! I was a little apprehensive about the returns process from reading reviews, whilst it wad a little complicated and you obviously had to pay for the postage on the return, I followed the clear instructions and got a refund back very quickly. Dress was true to size. Would definitely use ever pretty in the future

Reply from Ever-Pretty
Great customer service
Great customer service, lovely items, smooth returns process

Reply from Ever-Pretty
The dresses I ordered were stunning and…
The dresses I ordered were stunning and beautifully made but unfortunately had to be returned as they were a bit tight. Service from Ever-Pretty with regards to return and refund process was outstanding and will definitely be using again.

Reply from Ever-Pretty
The dress was beautiful
The dress was beautiful, good quality material. The dress was unfortunately a bit too big for me and I had to return it.

Reply from Ever-Pretty
Ordered 2 dresses from there
Ordered 2 dresses from there, great quality and look amazing
Dresses are slightly too small and it was easy to process a return with quick reply
Will be buying from them again!
Good quality dresses and friendly customer service
My dresses arrived very quickly and very good quality. I returned one as I preferred the other dress I ordered and they were very helpful with the return process. Would buy from them again :)
What a fantastic site
What a fantastic site - two dresses arrived in a timely fashion and they were beautiful and to a very high standard for a fraction of high street prices - I had to send them back due to being a little too small and to order bigger size wouldnt have come in time for the weddings- but customer services are second to none and walked me through the very easy returns system and refunded very quickly - would definitely use this site in the future :)
Their service was very good had very…
Their service was very good had very fast response. Unfortunately I couldn’t follow through with my order and had to cancel it and they were very understanding, quick with their response and we’re very calm on the phone.
Great customer service!
My first purchase from this company and I'd definitely recommend to others
I purchased a dress for my son's wedding but it was too small, I contacted Ever Pretty to arrange a replacement and received a response within 24 hours, unfortunately the dress in the same colour wasn't available in the next size, so I asked for the same in another colour
The exchange took place, (I had to pay postage again), and I received my dress just over a week later, great customer service and I have a beautifully made dress, can't wait to wear it now!
Slight Delivery Problem but High End Quality Dresses
There has been problems with the delivery which I had to make a follow-up because it was lost in transit. However, they were so quick to send a replacement which has arrived a day before the event. The dress looks so good and you can really tell it was made with great quality. Will definitely order again for the next occasions!
Dresses are lovely for all occasions
Dresses are lovely for all occasions. However sizing is a bit small so make sure you measure and read the size guide first before purchasing. Refund was quick and staff at customer services were lovely
Great service and fast delivery
Great service and fast delivery, unfortunately had to send all dresses back as they didn't match my colours, the dresses were true to size. The returns process was easy and quick.
Helpful customer service
Items came as expected.
I had to return a few due to not fitting, but lost the tracking number. Customer service were very helpful in returning payment despite this.
Do not buy!
Awful refund process. Bought a dress in two sizes via Debenhams. Neither fitted so wanted to send back for a refund. The refund process took nearly two months!! I had to constantly chase Ever Pretty. They wouldn't always reply and when they did it was just another excuse. Absolutely appalling process.
Also the sizing is so bad. I ordered my normal size and a size up (going by their measurements on their site). The biggest one fitted my stomach but not my chest when my stomach is bigger and is the issue for clothing!
Bought 5 dresses and refunds processed
I bought 5 dresses from Ever-Pretty website and they took a little long to arrive (around 10 days) and the dresses are beautiful. I am usually 10 UK and I bought size 12 which fitted perfectly.l and perfect length. However I only needed one and return the other dresses and one due to arrive, I used the chat service to start the refund process and received assistance from Sarah, who sorted all issues for me the same day and the day after with the cancelling a customs size order. The refund was processed immediately and I received them within 3 working days. I read some reviews previously and I was very concern not getting my refunds back but I’m pleased it’s refunded to my account. I want to thank Sarah for being very understanding and helpful in every way.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







