Evans Halshaw Reviews 104,552

Overall, I am quite satisfied with the repair process. However, it often takes a long time for someone to answer the phone, and no one picked up during previous attempts to make arrangements. On the positive side, the staff are generally very polite. One area for improvement would be ensuring that calls are answered promptly, especially when customers need to make a booking.

Used the app to book a service with collection and delivery, 1st time booked it in on the app, took it to the garage, no record found. 2nd time no one shows to collect so call the garage, they no longer offer that service? So if you don’t offer it update the app to state that. DO NOT USE THE APP TERRIBLE.

Service staff very helpful

All staff were great and service went very smoothly 👌 👍

Fixed the problem in a timely manner.
Friendly and helpful, having been to a previous garage that wasnt!.

Dealt with the garage twice for the purchasing and trading in of cars and used the service part for the first time, all members of staff are lovely and really helpful

I have to say Harvey and Adam were outstanding. Excellent communication and customer relations. Very helpful. Couldn't fault them. Problem solved. And a successful outcome. Thankful for warranty.

Friendly staff great service

good cars staff OK but would like the things wrong with the the car to have been sorted ie windscreen with no chips in it.

I had a very disappointing experience after being missold a car due to incorrect information on their internal system, which immediately undermined my confidence in their processes.

Communication throughout the entire buy-back process was poor. I was left chasing updates multiple times, and it became clear that the back office staff are not properly trained to handle vehicle buy-backs. This resulted in unnecessary delays and frustration.

I repeatedly had to follow up to receive my refund, which ultimately took three weeks—breaching their own terms and conditions. Despite the inconvenience caused, there was no offer of compensation whatsoever. This is especially frustrating given the additional costs I incurred to return the vehicle.

Overall, a very frustrating and disappointing experience that I would not recommend.

All staff professional and welcoming

I can't fault the service from reception (customer service) and my car is now running well again. However, when bringing my Hyundai last week for a new clutch, an incorrect one had been ordered. Mistakes happen, but I was left without a car for 5 days and, whilst I managed that, there was no offer of any deduction for my inconvenience and I was left disappointed and dissatisfied. In the past I have always used there and never had an issue before.

We were very well informed at every stage of the service. However we're not happy because we have to wait a month before we have the oil leak investigated owing to no availability of a loan car

Good service, overall good customer exprience

Recently purchased a used car from Evans Halshaw, Wolverhampton. I don't change my car very often, in fact the last time was 10 years ago, so I was concerned about any pitfalls or issues. The sales executive, Liz, was extremely helpful without being pushy, explaining the process which had changed since my last purchase. There was a minor fault on the vehicle and Liz arranged to get it repaired sooner than expected. Liz had a good knowledge of the cockpit and explained various aspects of the instruments. Overall the experience was good and if all the sales executives at EH are that efficient I wouldn't hesitate to recommend.

I took my Corsa e in for a service today and handed key in to Rhys at the service desk. What an absolute pleasure it was to meet him. He was so courteous and helpful. He promised to ring me when the car was ready and gave me an estimate time. When I went to collect the car he went over the service report and explained everything very simply to me. I thanked him for his help and left to get my car. Regrettably I couldn't find the car in the busy car park so had to return to the desk. Rhys leapt into action,took my key ,went off and found my car. He was dismayed that the service team had not vacuumed the footwells so he went off and sorted that for me.
I felt very well looked after and will hopefully continue to use Evans Halshaw in the future. Thank you Rhys for "going the distance" .

Very difficult to get through to the services team, there appears to be about 3 different numbers online and the numbers on their emails/service site do not seem to get answered. Had my car seen recently, asked for my tyre to be looked at as well as the issue. They called me to say car was ready, then had a message to say the inspection showed my tyre needed immediate attention, tried to call back multiple times, no answer, responded on the tracking site, no answer, then had a phone call from them about the tyre maybe an hour after my car was ‘ready’. They said tyre could be done that day so I agreed. An hour later a message comes through on the tracking site to say they can’t get a tyre until the following day, spend two hours calling but no answer. Eventually had a phone call back to be told the tyre is done and it’s ready to collect. Got to the garage, paid, left, 5 minutes in to my journey get a phone call to say the payment declined, drove back (not local), waited 15 minutes to be seen, showed them the money was pending on my card, they assured me it was cancelled and won’t come out. Now a week and a half later I’m waiting for my refund because two payments came out. Receive vague answers on email. Wouldn’t recommend this garage, won’t be using again.

Excellent effort from the service department and technicians

I would like to rate their customer service…. But they would need to even answer a call first. I have never found it impossible to book a service. It’s enough to make me want to navigate away from my Hyundai so I can use a different supplier (linked via built in service to plan so can’t change) 40+ calls, over 10 separate attempts. Nothing to show for it. Woeful.