European Watch Company Reviews 

144
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff members for their remarkable product knowledge and professionalism during every single interaction. Buyers consistently appreciate the seamless online purchasing process, noting that communication from the team is remarkably fast and transparent. Some people also felt that receiving very fair trade-in values made the entire exchange exceptionally smooth and satisfying. Collectors mention that luxury timepieces consistently arrive accurately described, beautifully packaged, and completely matching their high expectations. Enthusiasts note that working closely with dedicated representatives creates a trustworthy, respectful, and deeply rewarding environment overall.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that timepieces frequently arrive in... See more

Staff

Clients share positive opinions on staff, consistently praising their extensive product knowledge and... See more

Service

People report overwhelmingly positive experiences with service, highlighting a complete lack of pressuring... See more

Customer service

Users describe positive interactions with customer_service, highlighting exceptional support and helpfulness.... See more

User experience

Consumers find user experience to be fantastic, smooth, and remarkably easy from start to finish. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I EWC experience is first rate. I do recommend you contact your FedEx account rep as the delivery as promised on or before 1:30 pm did not arrive until after 5pm. I assume you are a fairly high vo... See more

Rated 5 out of 5 stars

I only deal w/ EWC. My experience has always been first class all around: professional, courteous, highly responsive, fair. I've dealt w/ Joshua in the past and Zack. In this case - I reached out to Z... See more

Rated 5 out of 5 stars

I am a repeat customer of European Watches, as always, the quality of their watches and selection is outstanding. The delivery is perfect and the level of knowledge and respect towards the customer... See more

Rated 5 out of 5 stars

I enjoyed working with European Watch Company to obtain a very lovely Everose Daytona. Zach G. was flexible on the pricing and helpful in working with me on pulling together the financing. He also... See more


Company details

  1. Watch Store
  2. Jewelry and Watch Insurance Company

Written by the company

Founded in 1993 and headquartered in Boston's historic Back Bay on Newbury Street, European Watch Company is one of America's leading full-service retailers of fine timepieces. We buy, sell, and trade fine watches, specializing in pre-owned and vintage pieces from the world's most respected manufacturers, including Patek Philippe, Rolex, F.P Journe, A. Lange & Söhne, Audemars Piguet, Vacheron Constantin, Jaeger-LeCoultre, Omega, Cartier, IWC, and many more. Whether you are looking to acquire your first luxury watch, add to an established collection, or sell or trade in a timepiece, our specialists are here to guide. Integrity is at the heart of everything we do. We don't think of ourselves as simply selling watches; we build lasting relationships and treat every customer as we would a dear friend. Our flagship showroom houses a full in-house restoration and repair department, where each timepiece is meticulously tested, serviced, and, when appropriate, sympathetically restored before sale. Every watch we offer is prepared for immediate overnight shipment and backed by a one-year warranty. For more than three decades, we have had the privilege of helping thousands of customers find the right watch and build meaningful collections, and we remain committed to earning your trust with every interaction.


Contact info

4.9

Excellent

TrustScore 5 out of 5

144 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(144)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

The watch was priced fairly, but Philip DeCicco is the hero here. He made the process effortless and fun. He stayed in constant contact, answered all my questions promptly, and kept me updated throughout the entire process. The man deserves a raise, or you guys are fools.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Swift and Fair Execution

Joshua, Amy, and team are very friendly and helpful. Sometimes their prices are a tiny bit above other dealers but there’s a reason for it; they are trustworthy and reliable.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

I purchased my first Patek Philippe…

I purchased my first Patek Philippe from EWC.

EWC gave me a very fair value for my trade-in, and the watch I purchased exceeded my expectations.

A few months later, I purchased another Patek from EWC. This time the watch arrived without a small accessory, and I brought it to their attention. Within a few days, I had the accessory in hand, and they threw in a gift. Top notch service.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Amy and her team at EWC

Amy and her team at European Watch Company exemplify professionalism, expertise, and courtesy from the initial inquiry through final delivery. The entire experience was seamless, transparent, and enjoyable. Their communication, attention to detail, and commitment to customer service were truly exceptional.

I only wish I had discovered EWC earlier in my watch-collecting journey. This was one of the best buying experiences I've had, and I will return without hesitation for future purchases. Highly recommended.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Sincerely pleasant experience

Could have sold me this "very good" watch in "new" condition and I'd never know. Pleasure to work with, responsive to all my questions, fantastic product, immediate shipping.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, prompt replies, responsive, it is being a pleasure to buy watches from EWC for the past 6 years. I’m in my 6th one acquired and up to day I never ever had a problem and even a regret of going business with them.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

A buyer/seller for real watch…

A buyer/seller for real watch collectors!
Zack was incredible easy and fair to work with and it is very obvious EWC understands collectors. They understand the nuances of references and the watch markets. Will 100% work again with them.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service And product

Excellent service. Received a quick response in email with answers to questions, product delivered next day, packed securely, in perfect condition just as advertised. Great communication throughout. Thank you!

26 September 2025
Unprompted review

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