Euro Car Parts Reviews 

4 days ago,I received via an outside courier, a Bosch car battery from this company. On opening it, the inner foam was contaminated with a liquid which I presumed to be battery acid, due almost certainly to the couriers taking no notice of the instructions on the box to keep it upright at all times. I emailed the Euro Car parts next day to ask for guidance on what steps should be taken but received no reply except a receipt acknowledgement. I therefore talephoned customer services yesterday afternoon to ask for advice. The adviser was very apologetic, saying that they were dealing with a large volume of emails, but told me that they would take immediate action. And swing into action they did. Within a short time, I received two emails from them as to what was planned and at 9 am this morning, so about 18 hours after my call, a proper Euro Car Parts driver arrived with a fresh battery and took the faulty one away. I have always had good service from this company but this was exemplary, particularly since the nearest store is a 40 mile round trip distant. I shall collect batteries direct from the store in future! No one asked me to take the battery back for inspection, nor did their driver try to verify the damage I had found. They took me at my word. This is exemplary as well.

Great service and delivery.

Repeated cancellation requests ignored — twice

I've had a genuinely frustrating experience. My first order was cancelled because I'd forgotten to add a voucher code, but it was never actually cancelled and turned up on my doorstep anyway, despite my clear request.

Because of that, I'd placed a second order with the voucher applied. When I contacted support about the first order arriving, they agreed to cancel the second order and refund me the voucher amount — effectively treating it as though I'd used the voucher on the first order. I accepted this and thought everything was sorted.

It wasn't. The second order has now arrived too, and there's no refund on my account. So I'm left having to arrange a return I never wanted, despite making multiple, clear cancellation requests that were simply ignored both times. I have very limited time to deal with this, and it shouldn't be my job to clean up a mistake I asked them to prevent twice over.

Deeply disappointing service.

Easy to order products and a good price and brilliant service

The price of the item was a big bonus. Free delivery and a discount. Couldn’t ask for better.

I ordered to click and collect so when I got to the store later on I paid and then went to collect it from the collection point and I was told it was out of stock so was sent back to the counter and said it could be ordered for the next day but I saw batteries behind the counter and was told that they weren’t for my car but when he lifted one up my battery was underneath so it was lucky I see it so the organisation needs to get better

Very fast delivery, easy website to navigate and find the correct parts

I made my purchase the 2nd July 26. Then received an email stating the order would be delivered in the next 3/4 working days. I actually received the package on the 15th July 26.
I spoke to customer services numerous time, only to be told, that they had tried to deliver my parcel and no-one was home or it was on that days delivery run. Neither which happened. I eventually spoke to a young lady who managed to sort it out, and the order was delivered the next day.
I wanted to replace the discs and brakes before driving to Devon, but thanks to the appalling service offered by Eurocarparts, I couldn't.

Odered a swimming pool was given a time and date only to arrive at store to be told there NO stock and they dont know why it was processed as they have none in store! and I had to wait 15 days for a refund! Which left me unable to purchase another pool its been more then 2 weeks and still not received a refund rang back and given a customer service number because they are having trouble processing refunds! Didn't have trouble taking the money though abs joke was on hold to customer service for over an hour customer service is unreal

Deliver the next day after ordering, very good service

My Sunday off and my car needs to be fixed. ABS sensor broken. Euro Car Parts are fortunately open on a Sunday. I check online, the part is in stock, I ring to double check it's the right part and in stock. Yes, and it's reserved for you. Arrive in store after a 30 min drive, take my payment and go to get the part. 30mins later, it is not found. Another 30min drive home empty handed. Apparently they can get one in on Tuesday. I can travel 5 mins to get one on Tuesday.
I won't be bothering to travel to Euro Car No Parts again.
I know they'll blame my bank but my payment was taken instantly, the refund still hasn't comeback 24hrs later.

Ordered a part I need to get my car back on the road and still waiting almost 2 weeks later and now get a message from evri saying its been further delayed. Will never use them again as they took ages to tell me there was a delay their side.

Gave me wrong part wasted an hour trying to fit it

I recommend this place!
I'm very satisfied for them service!
Thanks

Easy to order through the website and an easy collection from my local branch.

The admin team handled my complaint well, big thank you the team in the office.

Excellent Service

Every single time my husband has to collect something from the Crawley branch in Manor Royal, it is hell. It’s slow, staff are slow, I’ve currently been sat in the car for 20 minutes while he was meant to pop in to collect a couple of items. Why??!!??!! I can see about 4 people waiting - no one has left since I’ve been here?? Where do you hire these people from?? Avoid, avoid, and avoid a bit more. Pay the extra and go somewhere else.

I've tried ordering a battery from these clowns twice now with no luck.

Both times I've paid for DPD premium delivery. Both times its been sent as a standard delivery with EVRI. Both times it seems to reach their hub and go no further.

I've now sent 4 emails over the last 5 days with absolutely no response.

Not only do they break consumer rights law, they just don't care and won't refund my money.

I will never use eurocarparts again.