Etisalat UAE Reviews 

The worst service I’ve ever experienced in my life. I came to them, mentioning that I don’t need a lot of data and wanted to purchase a 1GB/day plan. Yet, they scammed me by saying they don’t have these kinds of plans and offered an alternative New Freedom Plan which is 250AED/month and as per the colleague, I could cancel it any time without any penalty.
A few months later I try to exit this plan since it’s unnecessarily costly for me and find out that there’s an exit fee.
I raise a complaint regarding this issue, which after some time they agree to let me exit free of charge and that I need to call by the end of the month to proceed.
So I try calling them again, first of all it takes hours for the customer support agent to pick up the call then I have to re-explain myself multiple times for th just to comprehend what I’m asking for.
They told me that they will reach back to me throughout the day yet nothing…

It’s been a nightmare. I want to cancel the subscription and there is no way and no option to do so. Such horrible service.

We don’t need outstanding service just basics.

Switvhing to du , bad service

Home WiFi Package for 229 AED/Month. The Internet is not working since 6 days now. After 8 calls to their Customer Service I had to drive to a company to exchange the router. Exchanged towards another used router and the Internet is still not working. Took 2.5 hours of my lifetime, 24 AED Salik, 20 AED Parking for 15 minutes plus fuel. Case is not solved. Tried to upgrade me to another subscription which costs 100 AED more plus 24 month contract period. Complaint no. 66157739. Please cancel contracts without delay if you cannot provide the Service customers are paying for!

I want to extend my gratitude to Mr Muhammed hamed ,at airport terminal one and Mr Mazen ,at the same terminal fir extending a spectacular customer experience their attentivness professionals and leadtime excellence is exemplary

The worst ever,! The sales agent lied to me about a subscription plan and i had to pay overdue bills ontop of my original subscription plan. Beaware of the sales agents in banyas metro station. The 3 sales agents: azer , emran and the other arab speaking agents, total scammers.

Very bad experience i had to change from post paid to prepaid even after paying cancellation charges i am forced to use their service as they promised me they will port my number but now they are refraining to use their number instead asking me to cancel whole account with number as well. Customer care services, advisors and supervisors take you round and round with no solution. FYI i did 8 calls to them

I have been trying to cancel me elife account but i cannot get through to any agent, WhatsApp is not helpful calling them is useless because you will be kept on hold for the longest time. They have now blocked my mobile line because of the elife account. I just need to get through to someone who will tell me how much to pay to cancel their service

We had a very very bad experience today around 5pm at Etisalat Burjuman,the three staff there have very bad customer service especially the fat guy who is very rude in talking and arguing in a shout voice,kindly check your camera's to review there work at that time.i can't even give a single stars for there reviews.

​"I am highly dissatisfied with Etisalat’s service. I was out of the country and my services were not even in use, yet I was charged an exorbitant amount for a package I didn't authorize. I have filed 3 to 4 official complaints since my return, but there has been zero resolution or proper response from their team. This is unprofessional and a clear case of unfair billing. I expect an immediate correction of my bill and a response to my complaints. Very poor customer experience!"

I’ve been trying to cancel my contract with Etisalat for over 6 weeks now, and the experience has been incredibly frustrating.

Every time I call, I’m forced through an AI system with no clear way to reach a human agent. When I do try to wait it out, the hold times are so long that it becomes unrealistic to stay on the line.

If you try alternative channels like WhatsApp or the mobile app, you’re again met with a bot — which simply redirects you back to calling, creating an endless loop with no resolution.

All I’m trying to do is straightforward: settle any legitimate cancellation fees and close the account properly. Instead, I’m being blocked by poor customer service systems while charges continue to accumulate.

This is not acceptable for a telecommunications provider of this size. Customers should not have to fight this hard just to cancel a service.

Very bad experience with e&.We were using home Internet for 4 years from e&.But when we renew yearly it is their responsibility to cut the old connection and we are receiving the payment bills of the unused connection and we are walking for last 1 month behind their service centres and keep on filing the complaint but no calls or response is been received yet.There is no other option also.This is very bad response from the etisalat group.Atleast someone should be there to guide your valuable customers.Really fed up with this response.

Landline cancelation was very difficult. It can be done via calling only but I tried to call for 2 days before someone answer me. Last calling I waited for 45 minutes postponing an important meeting. I tried to go in one etisalat shop but they said I can only call for the cancelation. It was very frustrating and I lost many hours of work. Who will pay for this?

Scam artists. Told me to get a specific package. I told them I want prepaid. They gave me a post paid package and now I’m stuck with a 600aed bill. I only opted for a top up basis line.

In order to cancel anything you need to receive 2FA codes, which didn't even get sent to my email, making it impossible for me to reach a human. Their support live chats are useless chatbots with no option to reach a representative either. There is even more to this story, and it has been the worst experience I have ever had with any company in my whole life. I actively discourage friends from signing up to e&.

I’ve had a very disappointing experience with the Etisalat Home WiFi Box. The service quality is extremely poor, and most of the time the internet simply doesn’t work. Frequent disconnections and unstable speeds have made it very frustrating to rely on this connection for daily use.

What makes the situation worse is the customer support. When a complaint is raised, it often takes several days for the issue to be resolved. There is no efficient or timely response, which leaves customers stuck without internet for long periods.

Another major issue is the lack of human interaction. There’s no proper way to speak directly with a representative about an already registered complaint. The automated systems are unhelpful and make it very difficult to get real support when you actually need it.

Overall, this has been a very poor experience. I would not recommend anyone to purchase the Etisalat Home WiFi Box given the unreliable service and inadequate customer support.

,

I am writing to formally raise a complaint regarding the unauthorized cancellation of my mobile number and the lack of resolution despite multiple attempts to fix the issue.
My number was cancelled without my permission last Friday . Since then, I have contacted both the call center and visited a branch, but unfortunately after 5 days the issue remains unresolved and my service is still disconnected.
This situation has caused significant inconvenience, as I rely on this number for important personal and professional communications. I am very disappointed with the level of service and the inability of the support team to provide a prompt solution.
I kindly request your urgent assistance to:
Restore my mobile number immediately
Investigate how the cancellation occurred without my authorization
Provide a clear explanation and a resolution to prevent this from happening again
I would appreciate your prompt attention to this matter and a resolution as soon as possible.
Kind regards,
Nidal Massalim

I have started. When I got the SIM, I did a package of 30 dirhams for the first month and when I did the package for the second month, they said it will not be less than 45 dirhams and they give a thousand MB and even in that, those MBs end up like this. If you play two or three videos, you get an SMS from above that you have used 60 percent and 80 percent and in my opinion, using the extensions is a waste of money. These people have created that useless system.

Stop charging me for various games, entertainment services, and additional features that I do not need. Somehow these services keep getting activated on my account, and money is deducted as a result.

I use Etisalat only for phone calls and internet services. I do not want any additional subscriptions, promotions, or entertainment services connected to my account.

Please immediately stop activating any services without my clear consent and stop sending me promotional subscriptions or charging me for them. I am requesting that my account be restricted from any automatic subscriptions or paid content in the future.

This situation is becoming very frustrating, and I expect it to be resolved as soon as possible.

Al Ghurair etisalat is very very poor customer service. Last 2 years I was living in sharjah and I visit Shahara branch etisalat to replacement my SIM card and just a few minutes to assist me to the machine and fix the issue and solve. Thats good service just attended the customer to make easier.

But this time I visit al Ghurair was very very poor staff never attended the issue and help the customer needed not everyone knows how to use the machine and correct process.

To my filipino staff working this etisalat do your best don’t ignore the customer needed help. I was there in the line for more that 1hrs to replacement my SIM card again then asking for help us and no one come to the machine and respond, they just ignore the customer, what a shame on you guys. You lost the best customer service filipino dignity. Mga di putsaaa kayong kababayan pag dating sa filipino marunong kayo humintindi.. ang filipino ang top number #1 best customer service pag dating dyan.. mga putsa kayo mga staff dyan sa al Ghurair..

Must be management take and action this kind of matters, people need SIM card to communication for the work and family.

This kind of staff in al Ghurair must give the lesson and learn how to handle the customer with patience..