esure Reviews 

Quick and easy, great value.

Very poor customer service. Can’t recommend to anyone. They talk to customers on phone with a rude tone.

Very easy process to set up. Clear and precise information provided by ensure throughout. Competitive pricing against competitor companies.

Quick and easy to get quote and confirm new policy

I got insurance for my car I bought in December. I had an accident on the 5th may and thankfully I was paid out in June. However, they couldn't close the claim apparently as the 3rd party hadn't agreed. I've still been paying 2 months, for a car I DON'T OWN, and everyone I speak to on the phone keeps passing me off to another team memeber to get rid of me. One of these people was Schelle from the third party liability team. AVOID!!!!

How this company can leave people with out a courtesy car for 6 days keep promising and still not sort is beyond me but if I was a day late paying they'd be straight onto me... Joke of a company

The service was very good and the price was less than I was expecting

STILL WAITING FOR ESURE TO PAY ME FOR MY CAR THAT HAS BEEN WRITTEN OFF 8 WEEKS AGO!!!!!!!!!!!!!
They have no updates and they have no timeframe as to when I will get paid, despite them saying at the beginning 7-10 days after the quote is accepted. Every single day they ask for an extra documentation like it’s hard to ask for them all together. They keep buying time this way. AVOID

once the documents were received i realised the policy did not meet my expectation, i call them and tried to change it, the call was a total waste of time. I've cancelled the policy within hours and not had any confirmation of this.

Car insurance, competitive pricing for the options provided, included an app for easy access to your policy and other information and reminders provided to help.
Great overall service.
Recommend.

Overall, your website was easy to use, easy to understand and navigate. It was a easy experience

My experience was great, easy for fill in the application form, and the price is affordable unlike other insurance company.

I called to cancel the auto renewal as the renewal quote was not competitive. They said they couldn't match the quote. That was fine. So, I said I didn't want to renew. But, they took the payment anyway.

Easy to follow instructions to complete the insurance policy process. Good competitive price.

I am extremely disappointed with the service I received from Esure and if there was a no star option I would have given that!
After my accident on 20 April, my car was collected for repair on 24 April with an estimated repair time of three weeks. Instead, after waiting over 12 weeks and repeatedly chasing for updates, I was told the vehicle was a total loss.
Communication throughout the claim was poor. I received inconsistent information, had to spend hours during my working day contacting both Esure and the repair centre for updates, and was never kept informed proactively.
To make matters worse, two weeks after being told my car was a total loss, my leasing company had still not been notified, meaning I continued making lease payments unnecessarily. I also discovered my claim had been closed despite these outstanding issues.
The whole experience has been stressful, frustrating, and far below the level of customer service I expected. Unfortunately, I would not recommend Esure based on my experience.

Worst company ever, they said I fraudulently put my details in and then took off my convictions when it was a mistake. How cheeky for them to tell me that I fraudulently did this on purpose and they want to put policy cancellation against my name.

I’d give less than 1 star if I could. Disgraceful company! Completely ignored my own insurers after a driver who was covered with their insurance nearly killed me on the motorway. It’s been 6 months and they’ve done nothing. Even cut me off on online chat and everyone constantly leaves the chat. My insurer has had to get solicitor involved to get back the hire car money that they still haven’t paid out to them. My own insurance is sky high because they haven’t admitted fault still.
Communication is diabolical. No number to ring and when I do I’m cut off. Most unprofessional company ever and highly advise every single person to AVOID at all costs!!!

Easily the worst company I've ever had the mis-pleasure to deal with. AVOID this company if you know what's good for you.

An excellent company; I recommend everyone join. They offer reasonable prices and excellent services.