esure Reviews 

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If you want an insurer who falsifies complaint outcomes and abandons you, choose Esure.

After my original review detailing how Esure's chaotic supply chain (V Mobility) tried to charge me a £1,000 excess for a non-fault accident, their Complaints Team finally called. The handler, Bryan, was completely useless and simply told me I had to deal with the third-party claims companies myself!

Worse, Esure then sent me an automated email falsely stating: "Thank you for confirming you accept the outcome... your complaint is resolved." I categorically did not accept the outcome. Falsifying complaint resolutions to hit internal targets is a severe breach of FCA regulations, and I am reporting this directly to the Financial Ombudsman (FOS).

The incompetence is staggering:

My original car is held hostage: My car was hit while parked on 25 June. The garage said it would be ready last week, but it’s just sitting there because Esure’s engineers still haven't bothered to authorise the repair work.

Complete supplier chaos: Because the replacement hire car was hit (non-fault), Esure told Enterprise to bring me a new one. Enterprise called me to say they can't do that because Esure originally outsourced me to a credit hire firm. Esure doesn't even understand its own supply chain.

Harassment: I am now getting calls from repairers (ABL Croydon) asking ME to authorise repairs on a hire car I don't even own, because Esure won't manage their own suppliers.

You pay an insurer to manage a claim. Esure outsources it, washes their hands of it, fakes the complaint resolution, and tells the customer to act as their own claims manager. An absolute disgrace of a company.

Efficient website fair price

Easy to use through compare site. Added everything I needed and paid in full. Great price.

Very straightforward.
Great price.
Crystal clear policy details
Very happy

Bad experience with website that caused there to be two of the same policy charged for. I have not yet had an email confirming refund and cancellation of both policies.

Easy
Good value

Great company shopped around for car insurance and Esure was the cheapest easy to take policy out online great price will certainly stay with them if the price is good again next year

Very easy process to get insurance

It was very easy to add another car to my policy and at a competive rate.

Excellent service. Thank you

The process was simple to navigste and at the end the price was right.

This company has some IT issues. 
ESure failed to send me any prior email messages regarding a home insurance renewal which was due shortly. However, on the day due for renewal, eSure sent a single message to me regarding a renewal and took payment for a new policy! Clearly, their system failed catastrophically to send me any previous messages. I have checked my spam and bin folders and there was nothing there! So something had gone very wrong with their IT system. Interestingly, l looked at the new eSure policy documents and it indicated several earlier messages sent to me, which I know were absolutely never received. They only sent telling me that they had renewed my policy! Clearly their system failed and clearly their system had never actually sent or received any previous messages to my email.
By the way, I never ever renew any policy (either home or car) and I know that I ensured that I ticked that box last year- so again something went very wrong with their eSure system. 
For the record, I have now simply cancelled the policy for obvious reasons!

Can’t fault esure insurance brilliant I’d give them a big 10/10 👍

Easy process, good cost effective cover. Other comparible company, would not accept Android use, couldn't even set up App. Bank transfer and set up much better by ESure. Highly recommend.