A very easy and straight forward system to use. With the added bonus of being super cost effective. It has not only improved our daily reminders but also our interaction with our patients. Highly... See more
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Great customer service, felt well looked after. Wasn't even expecting a call but recieved a call from a real person after setting up a trial. That same person has followed through with the whole pro... See more
Company replied
We had a great first experience with Esendex. Absolutely fantastic staff who walked us through the whole thing without one complaint! We listened to their advice on best practice and had an outstandin... See more
Company replied
Esendex does exactly what we need. As a Bus company we send mass messages to particular drivers as required. We have grouped and sub-grouped our staff and send on mass as required. If anyone repli... See more
Company details
Information provided by various external sources
The trusted Australian leader in business SMS. Send SMS online, via email or through our secure & reliable API. Excellent global coverage & local support. Sign up for a Free Trial or get in touch to discuss how we can help make your business communicat...
Contact info
Level 10, 60 Albert Road, VIC 3205, Melbourne, Australia
- 1300764946
- sales@esendex.com.au
- www.esendex.com.au
4.6
Excellent
142 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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A very easy and straight forward system…
A very easy and straight forward system to use. With the added bonus of being super cost effective. It has not only improved our daily reminders but also our interaction with our patients.
Highly recommend Kyle for his ongoing friendly and professional support.
8 July 2020
Unprompted review
Amazing!
Extremely efficient and amazing to deal with. Nothing is too much trouble!
24 June 2020
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Your product is 5 stars
Your product is 5 stars, but Martin Chacko is at least 10 :-)
24 June 2020
Unprompted review
Reply from Esendex Australia
Thank you Jo for your kind comment. Very happy to find that you like our product. Will ensure Martin know he get at least 10 stars from you. We think he is 10 stars too!
Excellent customer support and…
Excellent customer support and extremely easy to use. I have recommended Essendex to others.
17 June 2020
Unprompted review
Easy and efficient!
We used Esendex for a research project and found it very easy to use. The Esendex team were always so helpful in providing guidance and answering questions. We would highly recommend this service!
28 November 2019
Unprompted review
Highly recommended!
We had a great first experience with Esendex. Absolutely fantastic staff who walked us through the whole thing without one complaint! We listened to their advice on best practice and had an outstanding response rate. Better than expected. Would recommend and use again!
25 November 2019
Unprompted review
Reply from Esendex Australia
Hi Melanie,
Thank you for taking the time to write the review and thank you for your comment. We are very happy that our experience helped you in getting an outstanding response rate for your campaign. Will pass on your comment to your account manager Leah and we look forward to working with you again soon!
Works well for my work responsibility
Works well for my work responsibility.
I am able to send single or group messages.
19 November 2019
Unprompted review
Great customer service
Great customer service, felt well looked after. Wasn't even expecting a call but recieved a call from a real person after setting up a trial. That same person has followed through with the whole process, so its not a different person each time. Timely and thorough responses to questions and setting things up.
The reason not 5 stars is just that sometimes it felt a little pushy, like they were doing it to get the sale. No easy way out from customer perspective if I'd wanted to say no.
19 November 2019
Unprompted review
Reply from Esendex Australia
Hi Courtney,
Thank you for the review. Glad that you found our customer service great. Customer service is indeed the one thing that we work very hard to strive for excellence, so your positive comment means a lot to us. And thank you for the feedback. We will certainly take that into account and refine our approach. Hopefully next time we will get a 5-stars from you!
Thank you again for taking the time to give us feedback.
Leah couldn't be more helpful
Leah couldn't be more helpful! Amazing customer service!
19 November 2019
Unprompted review
Reply from Esendex Australia
Thank you! We are very happy that you found our customer service amazing. Will pass on your comment to Leah.
The product is very good
The product is very good . More than any thing as a developer the documentation is 100% . I can just refer to it when I need .
19 November 2019
Unprompted review
Occasionally when calling to ask…
Occasionally when calling to ask something I get a different response from the different person at the call centre which is very unhelpful and frustrating at the time. They have improved their delivery of SMS's over the years which has been good
13 November 2019
Unprompted review
Reply from Esendex Australia
Hi Dr chiro,
Thank you for your review. We are sorry for your experience.
Generally speaking, all calls during Australia office hours are answered by our staff in the Melbourne office. Only calls that came through after hours; or on the very rare occasions when none of our staff members in the office are available to pick up the phone will the calls be directed to the call center.
Nonetheless, we are sorry for what you have experienced. Please accept our apology.
Thank you.
Its easy to use
Its easy to use, straight forward. I work afternoon shift most days and if someone rang sick I can just send message to the staff instead of calling them which is time consuming, especially if you are too busy with other things. It definately is a life saver. Thank you.
13 November 2019
Unprompted review
Great service and very helpful support team
I am happy with their service. Their support team is very helpful and usually resolve issues on the same day. The only suggestion would be to have their servers hosted in Australia region for better API response time. I like the new portal interface.
12 November 2019
Unprompted review
Reply from Esendex Australia
Hi Pradeep,
Thank you for your review. Glad that you are happy with the service. We will be in touch to find out more about your comment regarding the API response time and to try working out a solution for you. Thank you for your patience.
Awesome experience
12 November 2019
Unprompted review
Esendex is so convenient to use
Esendex is so convenient to use! I use it daily and I have had no issues with it what so ever! Would highly recommend all businesses to jump on board and check it out!
12 November 2019
Unprompted review
Great support and great product
Great support and great product. Highly recommend the company and service.
12 November 2019
Unprompted review
Love Esendex
Love Esendex, just wish the landing page would hold more than 1000 characters and waiting for the RCC to come to Australia
12 November 2019
Unprompted review
Reply from Esendex Australia
Thank you Jade!
There is actually no character limit with SMS Landing Pages, so feel free to fill that with all the images and text you want! Please don't hesitate to get in touch if you have any doubts or problems. And we will definitely keep you posted when we have more news about RCS and its arrival in Australia.
Once I managed to log on it was easy to…
Once I managed to log on it was easy to use.
I wish I received a notification when the message was responded to.
12 November 2019
Unprompted review
Reply from Esendex Australia
Hi Anne,
Thanks for your review. If you mean notifications when people reply to your SMS there are options for that. I have forwarded your comment to your account manager and he will be in touch to run you through the options. Thank you.
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