Electronic Reading Systems LtdReviews 

1,401
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and friendliness of the staff. Many also appreciate the superb customer service, noting the team's professionalism and willingness to go the extra mile. The products are also highly regarded, with consumers finding them to be of excellent quality and well-matched to their needs. Reviewers frequently commend the fast and efficient delivery service, often receiving their orders the next day. However, some people mentioned that the tracking information was not always accurate, leading to unexpected delivery times.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, perfect, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting rapid... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Customer service

People report positive experiences with customer service, consistently describing it as excellent, superb,... See more

Product

Customers had positive experiences with product, consistently praising the quality and suitability of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an excellent account handler Ben Eaton. He made the process evaluating machines (We purchased a C8000e) and providing test samples for various products from files we provided very simple. Ver... See more

Company replied

Rated 5 out of 5 stars

2nd time using this seller and I am once again very pleased with the service. Quote from Ben arrived within 1 hour, very good price and I placed my order the following day. Really like the ea... See more

Company replied

Rated 5 out of 5 stars

We feel it’s easy to communicate with your team, and we always receive support for any inquiries we have. We are very happy about that Best Regards, Tien Dung (Mr.) | +84 902940009 Vu Tran Tradin... See more

Rated 5 out of 5 stars

ERS are always very helpful and friendly. Their systems are efficient and the team are knowledgeable. The orders are very promptly delivered – usually the next day.

Company replied


Company details

  1. Computer Store
  2. Printer and Scanner Store
  3. Software Company

About Electronic Reading Systems Ltd

Written by the company

At ERS we come with over 30 years’ experience within the technology industry. We supply the latest solutions from a number of industry leading brands such as Zebra, Epson, Newland, Unitech, Brother and more. Offering a comprehensive range of barcode scanning, mobile computing and label printing solutions for various applications; We can even offer custom development of software!

We’re here to help you find the right hardware, software, and/or complete solution for your business’s requirements (completely tailored, we know, no two companies are the same). Backed by a friendly team of specialists, we provide free expert advice and can offer a range of enterprise services which include the likes of end-to-end project management, nationwide site visits, and unmatched support.

Whether you’re in need of an off the shelf standard label roll, an entry-level scanner for your small business or an industrial label printer to increase operational efficiency, we’ve got you covered. Find all our products online along with accompanying accessories and warranties. Need some assistance? Give our team a call on 01234 855 300, or email sales@ersltd.co.uk.

Shop Online
Contact Us
Barcode Scanners
Barcode Label Printers
Colour Label Printing
Mobile Computing
Labels
Ink Cartridges
Enterprise Services

ERS - Effective Barcode Solutions

Written by the company

We want to find you the right solution for your business
Our aim is customer satisfaction. We want to make sure we find you not only the best product but the right product for your needs.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,401)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer service and Product information

It has been a great experience working with Ben Eaton and his team. He has excellent product knowledge and helped us choose the correct product for our needs. ERS provided us with a wide range of sample prints and technical answers from our IT team
They were very patient as our approval and purchase process takes a long time.
I have no hesitation in recommending Ben and ERS

24 June 2026
Rated 5 out of 5 stars

fast service

ordered online, only gripe is money not taken instanly so i had to ring up during office offices to validate payment as i keep my card locked when not spending.
Customer service when spoke to sorted it straight away and goods arrived next day, so no complaints.

26 May 2026
Rated 5 out of 5 stars

Great service

They were very helpful in finding the correct product I needed and matching it with the best printer and accessories

7 May 2026
Rated 5 out of 5 stars

Struck Gold!

I'd use this company again for sourcing hardware and peripherals as had excellent customer service with accurate timeline for obtaining hardware - a cash drawer and tracking the delivery. This is meaningful because I'd already messed about buying one online which was cancelled and made futile phone calls diverted to god knows where without an answer. So a helpful person answers the phone and sorted it all. This is like striking gold nowadays - so I recommend this company and will have no hesitation using them again.

21 April 2026
Rated 5 out of 5 stars

Vincenzo always helpful

Vincenzo always helpful

24 April 2026
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

My pleasure as always Barry! Here's to the continued partnership

Rated 5 out of 5 stars

Always great service

Always great service in the sale department, which is greatly appreciated. It's easy to use your website, and communication is always great. We wouldn't go anywhere else

22 April 2026
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hi Guys - thank you for the kind words as always. We appreciate the ongoing business.

Rated 5 out of 5 stars

The speedy service from start to…

The speedy service from start to finish, thank you!

27 March 2026
Electronic Reading Systems Ltd logo

Reply from Electronic Reading Systems Ltd

Hi Kim,

Thanks so much for the review!

Glad we could help you out!

- Vincenzo

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