Commend service rep I spoke with, Gail. Very patient and listened intently and confidently confirming I’ll get the part I need. First order, both parts needed a return Second order, one par... See more
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Review summary
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part was available, part was shipped on time, part meets specification when received. Sticker shock, not a part cost, but shipping cost. 2X the part cost. Fine less cost shipping methods unless custom... See more
Company replied
I had tried to obtain an update on an order/shipment through the automated system, didn't end well. Called back and navigated the phone system to speak to a real human, well, that human was Heather a... See more
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Talking to a human ! Tammy was pleasant and assembled the order immediately This was after wasting almost an hour with the Sears “virtual assistance” system To say the Sears process... See more
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Company details
Information provided by various external sources
Need to fix your power tool? We offer power tool parts, accessories, diagrams and repair advice for all major brands to make your tool repairs easy.
Contact info
United States
- www.ereplacementparts.com
4.4
Excellent
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Always seem to have what I'm looking…
Always seem to have what I'm looking for. Rare, so far, that you don't have. Parts always arrive in good shape and in timely fashion. No complaints...if I did, I wouldn't have made present order.
8 August 2026
Reply from Ereplacementparts
Hello,
We’re so glad to hear that you can count on us to have the parts you need and get them to you quickly and in great shape. We truly appreciate your continued business and the trust you place in us with each order. Thank you for taking the time to share your experience!
Heather is the best!
Heather‘s concern for my first time experience with your company, in addition to the detailed follow up that she provided, was as if she owned the company and only cared about my experience.
Clearly, I am sure you are grateful to have her representing your company, please give her a raise!
Even more importantly, though helpful, the previous two people I spoke with had given me incorrect information. As a result, had I not called today and had Heather support me, I might be waiting indefinitely for my products.
If she isn’t already, I would encourage you to put her in a position where she is training others.
Thanks,
Jay
7 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience with us. We’re thrilled to hear how much Heather’s care, attention to detail, and follow through stood out during your first experience with Parts Town. We’re incredibly grateful to have her on our team, and we’ll be sure your kind words and recognition are shared with her.
We also appreciate you bringing the incorrect information you received during your earlier conversations to our attention. That’s certainly not the experience we want for our customers, and your feedback helps us identify where we can do better. We’re glad Heather was able to step in, get things on the right track, and make sure you were taken care of. Thank you for giving us the opportunity to make it right and for taking the time to recognize an outstanding member of our team!
The part worked well
The part worked well, but the shipping seemed expensive.
7 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We’re glad to hear the part worked well, and we appreciate your feedback regarding the shipping cost. Most of our shipping options include tracking numbers provided by the carriers, which allow us to monitor your package’s progress and address any issues that might arise during transit.
While we strive to keep shipping costs as low as possible, these fees also help cover handling, packaging, and shipping expenses to ensure your order arrives safely and efficiently. We appreciate your understanding and thank you for choosing us.
Easy to find the part!
Easy to find the part I needed,very fast shipping and price was reasonable.
23 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We’re so glad you found the part you needed quickly and that it arrived fast at a reasonable price. Thank you for choosing us and for sharing your experience!
Sandra Richard was knowledgeable
Sandra Richard was knowledgeable and was able to find the two fairly esoteric part #s I needed for an older model power sprayer. She's also very friendly and a valued neighbor from Canada and we agreed that Canadian and American citizens are and will be truly great friends and neighbors despite Trump being such a hater of his own citizens as well as Canada.
7 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your experience. We’re so glad Sandra was able to track down those hard to find parts for your older power sprayer and make the process a friendly one. We truly appreciate your kind words and your business. We’re proud to serve customers and neighbors across both Canada and the United States, and we look forward to helping you again whenever you need us!
Wrong Part Received
I called about a lawn mower blade replacement. The blade I received does not fit my mower and now they want me to jump through hoops to return the part making it not worth it. I will never do business with this company again! Buyer beware!
28 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We’re sorry for the frustration with receiving a blade that did not fit your mower and with the return process. We understand how disappointing it is when a replacement part does not work as expected. Our return policy requires photos of the part to help us verify the item and process the return, but we understand that you declined to upload the requested photos. Despite this, a refund will be issued soon. We appreciate your feedback and regret that this experience left you disappointed with our service.
Quick shipment with the perfect part
Quick shipment with the perfect part. I had a quick question and Brittnie walked me right through it.
Thank you.
Bryan
7 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for the wonderful review! We’re glad your part arrived quickly and was exactly what you needed. We’re also happy to hear Brittnie was able to answer your question and make everything easy. We truly appreciate you choosing us!
Very helpful Customer Service
Very helpful Customer Service, easy to understand, thorough.
7 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the wonderful feedback! We’re so glad our team was helpful, thorough, and made everything easy to understand. We truly appreciate you taking the time to share your experience with us!
Rep Tammy was excellent…
The representative Tammy was excellent with helping verify a part I needed for my lawn mower. I was on and off the phone in less than 6 mins.
7 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the wonderful feedback! We’re so glad Tammy was able to quickly verify the part you needed and make the process easy and efficient. We truly appreciate you choosing us and taking the time to share your experience!
Reply from Ereplacementparts
Hello,
We’re glad to hear you found it easy to look up the parts you needed and place your order. We appreciate your feedback and your business!
I had a great experience today thanks…
I had a great experience today thanks to Kyle Palmer. He helped me resolve a billing issue quickly and was extremely polite and professional throughout the entire call. Excellent customer service. Mo
7 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience! We’re glad to hear Kyle was able to resolve your billing issue quickly and provide such polite and professional service. We truly appreciate your kind words and will be sure to share them with Kyle!
Customer Service was wonderful
Customer Service was wonderful, Dawn was great. The part arrived and it was the correct one. I will use them again
7 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We’re so glad to hear Dawn provided wonderful service and helped make sure you received the correct part. Thank you for choosing us and for sharing your experience. We truly appreciate your business and look forward to helping you again!
Reply from Ereplacementparts
Hello,
Thank you for the great feedback! We’re happy to hear our site was easy to work with and made your experience simple and convenient. We appreciate you choosing us!
This was easy
This was easy! I was able to find the part quickly, order it, and it showed up a few days later. Couldn't have been a better experience.
30 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We love hearing this! We’re so glad you were able to find exactly what you needed quickly and that your order arrived in just a few days. Thanks so much for sharing your experience with us!
Reply from Ereplacementparts
Hello,
We love hearing that! So glad you found the perfect part and are back in business. Thanks for choosing us!
Talking to a competent human
Mary-Ellen was competent human that spoke English clearly. She was also pleasant. These experiences are sadly rare in this age.
6 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your feedback. We are so glad to hear that Mary Ellen provided you with such a positive experience. We take great pride in having knowledgeable, friendly team members who are committed to helping our customers, and your kind words mean a great deal. We will be sure to share your recognition with Mary Ellen. Thank you for choosing us, and we look forward to serving you again.
Five Stars are Deserved
I have used eReplacementParts many times for personal projects and, prior to retirement, as a maintenance professional. I have found them to a trusted source for needed repair parts in both situations. Five stars and well deserved.
15 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your kind words and for taking the time to share your experience. It means a great deal to know that you trusted eReplacementParts throughout both your personal projects and your career in maintenance. Hearing that we have been a reliable source over the years is exactly what we strive for. We truly appreciate your support and your five star review. Wishing you all the best in your retirement, and we look forward to helping with any future projects.
Don’t trust this company
I ordered a part on 2-3 business day shipping, after 7 BD I called and they told me it would be delivered same day. After 10 BD I called again only to be told the best they could do is refund 50% of my shipping cost despite taking quadruple the time. Never, ever order from here, you won’t get your product and the customer service folks are impossibly rude.
27 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment this experience caused.
The part you ordered is clearly identified on our website as a Special Order Item, which means it is not stocked in our warehouse and must first be ordered from the manufacturer before it can be shipped to you. We understand how this can be confusing, especially when combined with the shipping option selected.
We can confirm that your order has now shipped. As a one time customer service gesture, we have also refunded the difference between the Economy and Standard shipping charges.
We understand that this did not meet your expectations, and we appreciate your patience while we worked to fulfill your order. Your feedback has been shared with our team as we continue working to improve both our communication and the overall customer experience.
Cori was very helpful and knowledgeable…
Cori was very helpful and knowledgeable about how to communicate the product information to help me get my needs.
6 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your feedback. We are so glad to hear that Cori was helpful and knowledgeable throughout your experience. Providing clear product information and making sure our customers find exactly what they need is what we strive for, and we will be sure to share your kind words with Cori. We truly appreciate your support and look forward to helping you again.
Customer rep was awesome and very…
Customer rep was awesome and very helpful l
5 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your kind words. We are so glad to hear that our customer representative was awesome and very helpful. Providing excellent service is always our goal, and your feedback means a lot to us. We appreciate your support and look forward to helping you again.
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