Commend service rep I spoke with, Gail. Very patient and listened intently and confidently confirming I’ll get the part I need. First order, both parts needed a return Second order, one par... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
part was available, part was shipped on time, part meets specification when received. Sticker shock, not a part cost, but shipping cost. 2X the part cost. Fine less cost shipping methods unless custom... See more
Company replied
I was skeptical before ordering, but ereplacementparts was the only place I could find the part I needed for an older miter saw. I had never ordered from them before, despite seeing them come up in th... See more
Company replied
Talking to a human ! Tammy was pleasant and assembled the order immediately This was after wasting almost an hour with the Sears “virtual assistance” system To say the Sears process... See more
Company replied
Company details
Information provided by various external sources
Need to fix your power tool? We offer power tool parts, accessories, diagrams and repair advice for all major brands to make your tool repairs easy.
Contact info
United States
- www.ereplacementparts.com
4.4
Excellent
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I had tried to obtain an update on an…
I had tried to obtain an update on an order/shipment through the automated system, didn't end well. Called back and navigated the phone system to speak to a real human, well, that human was Heather and wow, she got me the answers about my order and made me laugh!! She turned a delayed order into a nice experience. Great Job!!!!!
18 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience! We’re sorry the automated system didn’t get you the answers you needed, but we’re thrilled Heather was able to turn things around. Getting you the information you needed while sharing a few laughs along the way is exactly the kind of service we love to hear about. We’ll be sure Heather gets the recognition she deserves for a job well done!
Reply from Ereplacementparts
Hello,
Thank you for the wonderful feedback! We’re so glad she was able to answer all your questions and help you find exactly what you needed. We truly appreciate you taking the time to share your experience!
The person that I contacted was very…
The person that I contacted was very kind and considerate and understood my question and providing me with great communication and satisfied my questions with the proper answers that's what I have great communication skills and I'm more satisfied with the questions that I asked and the answers that I received.
18 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience with us! We’re delighted to hear that our team member was kind, considerate, and able to provide clear communication and helpful answers to your questions. Your satisfaction means a great deal to us, and we truly appreciate your wonderful feedback!
Very courteous and pleasant to talk with
Very courteous and pleasant to talk with
18 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your kind words! We’re so glad to hear you had a courteous and pleasant experience with our team. We truly appreciate you taking the time to share your feedback!
The part was easy to find on the site
The part was easy to find on the site, and it fit very well when it was received.
14 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience! We’re glad the part was easy to find and that it fit perfectly when it arrived. We appreciate your feedback and your business!
Experience has not been good
Experience has not been good. I placed an order over two weeks ago and have not received any updates. Website claims fast shipping but I can’t even get a status update.
8 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your feedback. We sincerely apologize for the frustration and lack of updates regarding your order.
Unfortunately, one of the parts on your order went into Factory Backorder status after your purchase was placed. At this time, we have not been provided with an estimated availability date from the manufacturer. We understand how disappointing this is, especially when you were expecting fast shipping and timely communication.
We appreciate your patience and apologize that we did not provide a clearer update sooner.
It was super easy to find and order…
It was super easy to find and order exactly what I needed on ereplacementparts.com and they worked perfectly and we got our dryer back up and running! Also the price is comparable to other sources and reasonable as well.
7 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience! We’re glad you were able to easily find exactly what you needed at a reasonable price, and even happier to hear the parts worked perfectly. Getting that dryer back up and running is a win! We truly appreciate your business and your feedback.
Heather was great today!
Heather was great today!
Cordial , pleasant, and she knows her stuf!
17 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for the wonderful feedback! We’re thrilled to hear that Heather was cordial, pleasant, and knowledgeable. We’ll be sure to share your kind words with her. We truly appreciate you taking the time to recognize her great service!
Marjorie is just a pleasure to talk to…
Marjorie is just a pleasure to talk to and to order parts from.
Very helpful!
Super kind and friendly and patient!
I love her! 😁❤️
17 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for the wonderful feedback! We’re thrilled to hear that Marjorie made your experience such a positive one. Her kindness, patience, and dedication to helping our customers truly shine through. We’ll be sure to share your kind words with her! 😁❤️
Brittnie was a pleasure to deal with.
17 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the wonderful feedback! We’re so glad to hear Brittnie was a pleasure to work with. We truly appreciate you taking the time to share your experience with us!
Nicole was very helpful
Nicole was very helpful. She understood my shipping delay dilemma and helped arrive at a good solution. She was great!
17 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the wonderful feedback! We’re so glad Nicole was able to understand your shipping concerns and help find a solution that worked for you. We’ll be sure to share your kind words with her. We appreciate you taking the time to recognize her great service!
This company is very customer service oriented and truly cares about their customers
This company is very customer service oriented. We ordered a replacement part and unfortunately received the incorrect part. They immediately corrected the issue and refunded all our cost. I was extremely impressed by their honesty and accountability. They are one of the most reliable and upfront company I have dealt with. They immediately provided us the assistance and corrected the error. I would highly recommend Ereplacementparts for their service, integrity, and excellent customer service.
17 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your thoughtful review and recommendation. We truly appreciate your understanding and are glad our team was able to quickly correct the issue and make things right. Providing honest, reliable service and taking accountability when something goes wrong is very important to us. Thank you for trusting eReplacementParts, we appreciate your business and your kind words!
I'm really impressed how quick was the…
I'm really impressed how quick was the support to me. I'd like to thank Tamra D.
10 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your kind words! We’re thrilled to hear that Tamara D. was able to provide you with quick and helpful support. We truly appreciate you taking the time to recognize her and share your experience with us!
Perfect replacement part for Ryobi pole saw
Ordered a trigger lever for a Ryobi pole saw. Fit perfectly. Part was reasonably priced. Shipping was a little expensive but worth it. Pleased with purchase and have only good things to say about my experience with Ereplacementparts.
14 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We’re so glad the trigger lever was a perfect fit for your Ryobi pole saw. We appreciate your feedback on the shipping cost and are happy to hear the overall experience was worth it. Thank you for choosing eReplacementParts and for sharing your experience with us!
Cori was very patient with me in our…
Cori was very patient with me in our phone conversation and assured the throttle cable assembly I'd found on Erp was correct.
Thank you, much.
9 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience! We’re so glad to hear Cori was patient and helpful in confirming the correct throttle cable assembly for you. We truly appreciate your kind words and your business!
Difficult to find Craftsman parts
Tried to call listed number but received a 'we're closed' message on Sunday. Was able to complete the order online. Difficult to find Craftsman parts so was glad to find this website.
thanks!
16 August 2026
Reply from Ereplacementparts
Hello,
We’re glad you were able to find the Craftsman parts you needed and complete your order online. We understand how frustrating it can be when parts are difficult to track down, and we appreciate you choosing us. Thank you for your feedback and for your order!
Great site
Great site, easy to navigate. Excellent search engine. I have used this site multiple times, always with great results.
16 August 2026
Reply from Ereplacementparts
Hello,
Thank you so much for your kind feedback! We’re thrilled to hear that you find our site easy to navigate and our search engine helpful. We truly appreciate your continued business and are glad we’ve been able to provide you with great results each time!
Exactly as ordered Good communication
Exactly as ordered Good communication
Fast Shipping
11 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the great review! We’re happy to hear your order arrived exactly as expected and that you were pleased with our communication and fast shipping. We appreciate your business and look forward to serving you again!
Tammy introduced herself
Tammy introduced herself. I explained, I needed a starter for a craftsman 24 hp mower with a Briggs and
Straton engine. I fumbled to find numbers that she could
use, and she quickly found what I needed. I purchased that starter. I have used your Company once or twice
before. I have always had a good experience. I just wanted to let you know that Tammy was excellent
in her Customer service to me. Ralph 93 years old
14 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Ralph, thank you so much for taking the time to share your experience with us. We are so happy to hear that Tammy was able to quickly find the starter you needed and make the process easier for you. It means a lot to know that you have had consistently good experiences with our company. We truly appreciate your kind words, your continued business, and your wonderful feedback about Tammy’s customer service. Thank you, Ralph!
Easy to order parts and accessories
Easy to order parts and accessories
1 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the great feedback! We’re glad to hear you found our site easy to use when ordering the parts and accessories you needed. We appreciate your business and look forward to helping you again!
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