I’ve got to be honest I wanted to get a credit score from Equifax because I wanted to see how much it differs from my Experian score. Went to the website and started the process name address etc, w... See more
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The service seems OK, but creating an account was a nightmare. Equifax use an address lookup system that returned an incorrect address against my postcode (not good anyway for a company where securit... See more
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Someone took out a line of credit in my name and so I needed to ensure there were not additional breeches. I used Equifax and a few other services. It was all clear and straightforward. It gave me pea... See more
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Downloaded the App after seeing on Martin Lewis program for car finance checker, filled all the information in and would not allow me to open the App, used the phone No listed, got through to a human... See more
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Company details
About Equifax
Written by the company
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Contact info
United Kingdom
- www.equifax.co.uk
3.3
Average
5K reviews
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Reply from Equifax
Hi Wayne,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
Inadequate
Inadequate and slow to update compared to all of the other credit reporting agencies.
2 August 2026
Reply from Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Equifax was an excellent service for…
Equifax was an excellent service for finding my credit score and check, ahead of a mortgage offer.
25 July 2026
Reply from Equifax
Hi Antonio,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
EQUIFAX (Equ idiots)
Equifax was about as much use as a chocolate fire guard their service is rubbish. They kept trying to state that my case was satisfied when it was not. They are absolutely useless and a waste of time. I owe nobody any money and they claim that I owe a credit card £1450 even though I sent screenshots showing no debt they claimed I was wrong - they are - idiots. Now they have closed the case and marked it as satisfied when it definitely is not.
I would not trust their judgment on anything at all.
Re: Equfax response.
See exactly what I am talking about. This is exactly the same response they have given others word for word. They are working to a script, an automated response possibly an Ai response. See they are absolutely useless.
4 August 2026
Unprompted review
Reply from Equifax
Hi there,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
couldn't help
Why? Because I have a problem with my bank, Revolut. No one is willing to help.
3 August 2026
Reply from Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
The after information you want is…
The after information you want is behind a paywall
17 February 2026
Reply from Equifax
Hi Paul,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
I had a correction to make in my file…
I had a correction to make in my file and the were very helpful and fixed the problem in no time. Thank you.
12 March 2026
Reply from Equifax
Hi Patrick,
Thanks so much for taking the time to rate us and for your very kind comments, we really appreciate it. We’re always looking at ways to improve and develop our service and your feedback will help us.
I'm delighted that the correction to your file was resolved in no time. I hope that you will continue to find Equifax of value and that we can continue to assist with any future queries.
Thanks again for the review and if ever you have any questions about how our features can help you further, please feel free to contact using Online Help.
Kind regards,
The Equifax Team
Equifax are honestly one of the worst…
Equifax are honestly one of the worst companies I've ever had to deal with. They just do not read requests to amend missing information, and ask you for documents that don't relate to what you are asking for. It is clear their employees purely read off of scripts and don't actually read or understand what you are asking, which drags out any kind of correspondence with them. I don't know how they are allowed to hold such an important role in dealing with things like credit scores, I hate having to deal with Equifax.
3 August 2026
Unprompted review
Reply from Equifax
Hi Phil,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Does not work and customer service not helpful
I can't get my credit score to work and the customer service was not helpful.
1 August 2026
Reply from Equifax
Hi José,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Reply from Equifax
Hi Colin,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
Simple to follow
1 August 2026
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
Simply the best
1 August 2026
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you so much.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
Great customer service and great…
Great customer service and great response . I couldn’t ask for more.
24 July 2026
Reply from Equifax
Hi Mr Gurung,
Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated and we’ll be sure to share them with the team.
I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
It did what it said on the tin.....
24 July 2026
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
bit of a waste of money and unhelpful…
bit of a waste of money and unhelpful lack of detail
23 July 2026
Reply from Equifax
Hi Simon,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Simple sign up.
Was able to sign up and generate a report to download while on the move!
31 July 2026
Reply from Equifax
Hi there,
Thanks so much for taking the time to rate us and for your very kind comments, we really appreciate it. We’re always looking at ways to improve and develop our service and your feedback will help us.
I'm delighted that you were able to sign up and generate a report to download while on the move. I hope that you will continue to find Equifax of value and that we can continue to assist with you.
Thanks again for the review and if ever you have any questions about how our features can help you further, please feel free to contact using Online Help.
Kind regards,
The Equifax Team
It let's you see everything on your…
It let's you see everything on your credit report.Very handy if you need a loan or something
23 July 2026
Reply from Equifax
Hi Karen,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Inconsistent credit rating
So for some reason my credit score through yourselves is appalling, where as with the other 2 main companies its in the good range. how is it I can have good credit ratings on 2 sites but yours is so low?
30 July 2026
Reply from Equifax
Hi Scott,
Thank you for taking the time to leave us a rating and a comment.
Thanks for reaching out! Different Credit Reference Agencies (CRAs) use their own scoring systems, and the data they hold on you can vary, which leads to different scores across platforms.
More importantly, lenders don't actually see the score on your account. When you apply for credit, lenders view your credit history and apply their own unique criteria—a mortgage provider's priorities will differ from a mobile network's, for example. Because every CRA tries to predict lender decisions using their own methods, ratings naturally vary.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
The web site and process is very poor…
The web site and process is very poor for solving disputes.
They send email to you from an account you cant reply to and do not give any alternative.
They ask you to log into "your cases" which doesnt exists
They close complaints because you cant answer back.
31 July 2026
Unprompted review
Reply from Equifax
Hi Paul,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Credit agencies are not fit for purpose.
Well most of the dealings you have with any of these credit agencies are negative and trying to get anything put right is it's like running a gauntlet. All they tell you is we can't do anything about it, only the company that put the marker on or did anything wrong has the ability to change it so actually they're useless they take everything said to them as gospel about your finances without looking into anything whatsoever. And worst of all is that when you look on a credit report, when it comes down to you seeing your debts for the last six years (which is how long they hold these reports for), you only get access to five years. You get a missing year and that missing year could be crucial for what you need as evidence, it's amazing how they come up with these little knickknacks to make it difficult for you to get any joy from creditors that have put false information on your file.
12 July 2026
Reply from Equifax
Hi Stephen,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
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