The EPC technician (Luke) who surveyed our property, firstly was on time, polite, considerate and he took time to explain how the system worked based on the efficiency ratings of all areas, from boile... See more
Company replied
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Propcert EPC Assessors are very Punctual to their schedule & every detail clear with advices for improvement if any needed. I really appreciate their sincere & Prompt actions to their tasks . Thank y... See more
Company replied
Simple to book, affordable and efficiently done. It would have been 5 stars had the person visiting explained at the start what they were going to be doing and how some of the measurements were record... See more
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The EPC assessor contacted me directly within minutes with suggested appointment time, which I could confirm or change. Survey took about 15 minutes and was posted on the GOV.UK website the same day.... See more
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Company details
About energyperformancecertificates.co.uk
Written by the company
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Contact info
182a High Street, BR3 1EW, Beckenham, United Kingdom
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4.5
Excellent
28K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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From first contact with sales team to…
From first contact with sales team to survey and issue of certificates very professional and first class service. Their Communication was faultless throughout the whole process and would recommend this company. They made everything extremly easy.
13 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us such a fantastic review.
We’re delighted to hear that you received a first-class service from start to finish. It’s wonderful to know that our sales team, survey process, certificate delivery, and communication throughout met your expectations and made everything feel easy and straightforward.
We always aim to provide a professional, efficient, and seamless experience for our customers, so we really appreciate your kind words and recommendation.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your feedback.
We’re sorry to hear that you felt communication could have been better and that you did not have direct contact with the engineer. We understand how important clear communication is throughout the process, and we apologise that your experience did not meet the standard we aim to provide.
We are always looking for ways to improve our customer journey, and your feedback will be shared with the relevant teams to help us enhance the service we provide.
If there is anything further we can do to review your experience or assist you, please email info@propcert.co.uk and one of our Customer Service Advisors will be happy to help.
Thank you again for your feedback, and we apologise for any inconvenience caused.
Hayley
Customer Service Manager
Straightforward process with helpful surveyor
Simple booking process. The assessor was also very helpful and easy to deal with.
20 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you found the booking process simple and straightforward. It’s also great to know that the assessor was helpful and easy to deal with during your appointment.
We always aim to make the whole process as smooth and hassle-free as possible for our customers, so we really appreciate your kind feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Poor communication
Poor communication, very delayed experience. Only reason for 2 stars is the booking process is fast
20 July 2026
Reply from energyperformancecertificates.co.uk
We are very sorry to hear about your experience and apologise sincerely for the poor communication and delays you encountered.
While we’re pleased to hear that you found the booking process quick and straightforward, we completely understand that this is only one part of the overall service. We appreciate that delays and a lack of communication can be frustrating, and we’re sorry that we did not provide the level of service and support you expected throughout the process.
Your feedback is extremely valuable, and we will share your comments with the relevant teams as we continue to improve our communication and customer journey.
If there is anything further we can do to look into your experience or help resolve any outstanding concerns, please contact us at info@propcert.co.uk and one of our Customer Service Advisors will be happy to assist.
Thank you for taking the time to provide your feedback, and we apologise again for the inconvenience caused.
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you found our service helpful and understanding. We always aim to provide a friendly, supportive, and professional experience for our customers, so we really appreciate your kind feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Disappointing service
Good idea to have a single source of certification. However it took months with numerous cancellations before the works completed. They need to use more reliable tradesmen.
10 June 2026
Reply from energyperformancecertificates.co.uk
We are very sorry to hear about your experience and apologise sincerely for the delays, cancellations, and frustration this caused.
We completely understand how disappointing it must have been to experience repeated cancellations and a lengthy wait before your works were finally completed. We appreciate your patience throughout the process, and we’re sorry that the service you received did not meet the standard we aim to provide.
We are continuously working with our field teams to improve reliability and ensure our customers receive a smoother experience from start to finish. Your feedback is incredibly valuable and will be shared with the relevant teams as we continue to improve our service.
If there is anything further we can do to review your experience or assist in any way, please don’t hesitate to contact us at info@propcert.co.uk and one of our Customer Service Advisors will be happy to help.
Thank you again for taking the time to share your feedback, and we apologise once again for the inconvenience caused.
Hayley
Customer Service Manager
Very easy to arrange and very…
Very easy to arrange and very reasonable prices. Less than 2 weeks from enquiring to completion. Highly recommended
19 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your experience. It is great to hear that you found the process easy to arrange, our pricing reasonable, and that everything was completed smoothly within your expected timeframe.
We are so pleased to know you would recommend PropCert, and your kind words mean a lot to the team.
Thank you again for choosing PropCert.
Kind regards,
Hayley
Customer Service Manager
Very professional.
19 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. We are delighted to hear that you found our service professional.
Your kind words mean a lot to us, and we will continue to ensure we provide the high standard of service our customers expect.
Thank you again for choosing PropCert.
Kind regards,
Hayley
Customer Service Manager
The EPC technician - first class..........
The EPC technician (Luke) who surveyed our property, firstly was on time, polite, considerate and he took time to explain how the system worked based on the efficiency ratings of all areas, from boilers to lagging, double glazing, lighting etc. etc. which combined to create the total score. He was not in a rush which gave time to show all and discuss each area in detail - excellent service - Jon
17 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share such detailed feedback about your experience. It is wonderful to hear that Luke provided such a professional and thorough service during your EPC assessment.
We are delighted that Luke was punctual, polite, and took the time to explain the efficiency ratings and how different areas of the property contribute to the overall score. Providing clear information and ensuring our customers feel informed is something we value greatly.
We will be sure to pass your kind words on to Luke — he will be thrilled to know his efforts were appreciated.
Thank you again for choosing PropCert, and we truly appreciate your recommendation.
Kind regards,
Hayley
Customer Service Manager
Very clear telephone messages
Very clear telephone messages. Polite patient answers. Jobs completed in time. Accurate results.
17 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you found our communication clear, our team polite and patient, and that your jobs were completed on time with accurate results.
Providing a smooth and reliable service for our customers is extremely important to us, so we are delighted to hear that your experience was a positive one.
Thank you again for choosing PropCert — we truly appreciate your kind words and support.
Kind regards,
Hayley
Customer Service Manager
Good but room for improvement
The assessor who attended was good. He took time to explain various parts of his assessment and completed the assessment quickly. I received the completed certificate within hours.
I would have given a 5 star review had the company been more timely. They took too long to contact me with information regarding the assessment and I was very close to cancelling my payment when the assessor called. When payment is taken immediately I want to be assured that the service is going to be delivered swiftly
18 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback and for sharing your experience with us.
We’re really pleased to hear that the assessor who attended provided a good service, took the time to explain the assessment process, and that you received your completed certificate promptly afterwards.
We do apologise for the delay in our communication prior to the appointment. We completely understand that once payment has been taken, you expect reassurance that your service is progressing and that timely updates are important. Your feedback has been passed on internally so we can continue to improve our customer journey and communication.
We would welcome the opportunity to look into what happened with your booking and see if there is anything further we can do to improve your experience. Please feel free to email us at info@propcert.co.uk with your order details, and we will be happy to assist.
Thank you again for your feedback.
Kind regards,
Hayley
Customer Service Manager
Delayed EPC
Enquired about an EPC on 21 May 2026 and didn't receive the EPC itself until 17 July 2026!
17 July 2026
Reply from energyperformancecertificates.co.uk
We are so sorry to hear about your experience and sincerely apologise for the unacceptable delay in receiving your EPC.
While our Customer Service team had been trying to obtain the required contact details for a number of weeks in order to progress your order, we completely understand that this does not excuse the length of time it took for you to receive your certificate. We appreciate how frustrating and disappointing this must have been, and we're truly sorry for the inconvenience caused.
Your feedback is incredibly important to us, and we will be reviewing what happened to help prevent this from happening again. If there is anything further we can do to help, or if you would like to discuss your experience with us directly, please don't hesitate to email us at info@propcert.co.uk. One of our Customer Service Advisors will be more than happy to assist.
Once again, please accept our sincerest apologies, and thank you for bringing this to our attention.
Kind regards,
Hayley Seymour
Customer Service Manager
Good very careful
11 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to leave your feedback. It is great to hear that you found our service good and that care was taken throughout the process.
We always aim to provide a professional and reliable service, so we are pleased to know you had a positive experience.
Thank you again for choosing PropCert.
Kind regards,
Hayley
Customer Service Manager
Corrupt link to view epc certificate
Corrupt link to view epc certificate, unable to contact anyone to sort the issue, don't know for sure yet if it been completed because still shows as expired.
18 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback, and please accept our sincerest apologies for the frustration you've experienced.
We're very sorry to hear that you were unable to access your EPC certificate and that you had difficulty getting the issue resolved. We completely understand how frustrating this must have been, particularly when you were unsure whether the certificate had been completed.
Having looked into your order, I can confirm that your EPC was completed and the certificate link was uploaded to our system and emailed to you on 18th July. However, we're very sorry if the link you received was not working correctly or caused any confusion.
To ensure you have everything you need, we have now resent the certificate to your email address. We hope this resolves the issue, but if you experience any further problems or there is anything else we can assist you with, please don't hesitate to contact us at info@propcert.co.uk. We'll be more than happy to help.
Once again, we're truly sorry for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
Hayley Seymour
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our service helpful.
We will be sure to pass your kind comments on to the team member who attended — it is always lovely to hear when our customers have had a positive experience.
Thank you again for choosing PropCert, we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found the whole process straightforward and easy.
We always aim to make things as simple and stress-free as possible for our customers, so we are delighted to know you had a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Excellent service from this company
Excellent service from this company. Simple booking process & great communication. A professional & polite assessor came to our home.
Hassle free process.
Highly recommend this company.
18 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your experience with us. It is wonderful to hear that you found the booking process simple, communication great, and that your assessment was carried out by a professional and polite assessor.
We always aim to make the process as straightforward and hassle-free as possible for our customers, so we are delighted to know we achieved this for you.
Thank you again for your kind words and for recommending PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Friendly professional who undertook the…
Friendly professional who undertook the assessment quickly and efficiently.
Answered any questions I had.
Booking process was easy.
Did have to chase to make an appt. but this was quickly arranged and confirmed via email.
17 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found our assessor friendly and professional, and that they were able to complete the assessment quickly and efficiently while answering any questions you had.
We are also pleased to hear that you found the booking process easy. We do apologise that you needed to chase us to arrange the appointment, but we are glad this was quickly resolved and confirmed for you.
Thank you again for choosing PropCert. Your feedback is really appreciated, and we are grateful for your support.
Kind regards,
Hayley
Customer Service Manager
The service on the day was efficient…
The service on the day was efficient and the person very polite. However the certificate took over a week to arrive, and then only when I followed up by phone.
16 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
Firstly, I'd like to sincerely apologise that your certificate took longer than expected to arrive and that you had to contact us to chase it. We completely understand how frustrating this must have been, and we're very sorry that we fell short of the level of service you were expecting.
I'm pleased to hear that your experience with our assessor on the day was a positive one, and that you found them to be both efficient and polite. I'll be sure to pass your kind comments on to them.
That said, we're disappointed that the delay in receiving your certificate detracted from your overall experience. Please accept our sincere apologies for the inconvenience this caused. We appreciate your patience and understand that having to follow up yourself is not the experience we want any of our customers to have.
Your feedback is incredibly valuable to us as it helps us identify where we can improve our service. If there is anything further we can do to improve your experience or if you would like to discuss your order with us, please don't hesitate to email info@propcert.co.uk. One of our Customer Service Advisors will be more than happy to assist you.
Thank you again for your feedback, and we hope to have the opportunity to provide you with a much smoother experience in the future.
Kind regards,
Hayley Seymour
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you received great service and that your certificate was delivered quickly.
We always aim to provide an efficient and reliable service for our customers, so we are delighted to know you had a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
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