energyperformancecertificates.co.uk Reviews 

Reply from energyperformancecertificates.co.uk

Aug 3, 2026

Thank you so much for your fantastic 5-star review! 😊

We’re delighted to hear that you found our service very quick and well priced. We really appreciate you taking the time to share your feedback with us!

If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.

Thank you again for choosing us!

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Aug 3, 2026

Thank you so much for your fantastic 5-star review! 😊

We’re delighted to hear that you found our communication good, the service prompt and the whole process easy to organise. We really appreciate you taking the time to share your experience with us!

If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.

Thank you again for choosing us!

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Aug 3, 2026

Thank you so much for your fantastic 5-star review! 😊

We’re delighted to hear that you received great service and found the process quick and professional. It’s wonderful to know that everything went smoothly for you.

We really appreciate you taking the time to share your feedback with us!

If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.

Thank you again for choosing us!

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Dear Penny,

Firstly, I would like to sincerely apologise for the experience you have had with us. I completely understand how frustrating it must be to receive a certificate with the incorrect square meterage, experience poor communication, and then have to wait for the amendment to be completed.

I have personally emailed you directly and have also contacted the field worker who carried out the assessment so we can have the necessary amendments made as quickly as possible. Please rest assured that I am now overseeing this matter to ensure it is resolved without any further unnecessary delay.

We are genuinely sorry that we have fallen below the level of service we strive to provide, and I appreciate your patience whilst we work to put this right.

If there is anything further you need in the meantime, please do not hesitate to reply to my email and I will be more than happy to assist.

Once again, please accept my sincere apologies, and thank you for giving us the opportunity to resolve this for you.

Kind regards,

Hayley Seymour
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Dear John,

Firstly, I would like to sincerely apologise for the frustration and disappointment caused. I completely understand how concerning it must have been to feel that you had paid for a service and had not received your certificate.

I have looked into this for you and can confirm that the certificate was completed and sent over on 29th July. However, I am very sorry that this did not reach you as expected and appreciate the inconvenience this has caused.

To ensure this is resolved, I have personally emailed the certificate directly to you again today so you now have a copy. Please check your inbox, and also your junk/spam folder just in case it has been filtered.

We are genuinely sorry for the communication issue and for the experience you have received. This is not the level of service we aim to provide, and I appreciate you bringing this to our attention so we could look into it and put this right.

If you have any issues accessing the certificate or require any further assistance, please do not hesitate to get back in touch and I will be more than happy to help.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Aug 3, 2026

Hi Mr Bhatti,

I’m so sorry that you’re still waiting for your report 9 days after the assessment. I completely understand how frustrating this must be, especially as you were advised by the assessor that it would be available the following day.

This is certainly not the level of service we aim to provide, and I sincerely apologise for the delay and the inconvenience this has caused you. We should have ensured your report was completed and made available within the timeframe you were given.

We have emailed you directly so that we can look into this for you as a priority and get this resolved as quickly as possible.

Once again, I’m genuinely sorry for the frustration and inconvenience caused, and we really appreciate your patience while we work to put this right.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Thank you so much for taking the time to leave us your feedback.

We are really pleased to hear that you found our service reasonably priced, efficient, and that the assessment was completed quickly and smoothly.

We always aim to provide a straightforward and hassle-free experience for our customers, so it is great to hear that everything went well.

Thank you again for choosing us and for sharing your experience. We really appreciate your support.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Thank you so much for taking the time to leave us your feedback.

We are delighted to hear that everything went smoothly and that you had a positive experience with our service.

We always strive to make the process as simple and stress-free as possible for our customers, so it is great to know that everything was completed to your satisfaction.

Thank you again for choosing us and for your support. We really appreciate it.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Thank you so much for taking the time to leave us such a fantastic review.

We are delighted to hear that you received excellent service and that you would recommend us. Your kind words mean a great deal to our team, and we truly appreciate your support.

We always aim to provide a professional, efficient, and friendly service for every customer, so it is wonderful to hear that we achieved this for you.

Thank you again for choosing us and for sharing your experience.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Thank you so much for taking the time to leave us such a fantastic 5-star review.

We are delighted to hear that you have consistently had a great experience with us and that our team has been reliable, competitive, and able to get the job completed when needed.

A special thank you for mentioning Dave — we will be sure to share your kind words with him. It is fantastic to hear that he went above and beyond to help get your gas safety checks completed at short notice and support you in getting your tenants moved in as quickly as possible. We truly appreciate having team members who are willing to go the extra mile for our customers.

Your feedback means a great deal to us, and we are so pleased to hear that you are happy with the service you have received from our engineers and wider team.

Thank you again for your continued support and for choosing us. We really appreciate it.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Hello Sarah,
Firstly, I would like to sincerely apologise for the experience you have received. I completely understand your frustration, and you are absolutely right that you should have received an update from the assessor if there was going to be a delay.

We are very sorry that you were left having to contact the field worker yourself to find out whether the appointment was still going ahead. Clear communication is extremely important, and this is not the level of service we aim to provide.

I have emailed you directly so I can look into this further, understand exactly what happened, and ensure your feedback is reviewed with the relevant team member.

Please accept our sincere apologies for the inconvenience caused, and thank you for taking the time to share your feedback. We truly value all customer feedback as it helps us identify where improvements can be made.

Kind regards,

Hayley Seymour
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Dear Fiona,

Firstly, I would like to sincerely apologise for the experience you have received. This is absolutely not the level of service we aim to provide, and I completely understand how frustrating and inconvenient it must have been to have your original appointment missed and then receive such short notice for the replacement appointment.

We appreciate that your time is valuable, and we should have communicated much better throughout the process. Whilst I am pleased to hear that the second assessor was able to complete the EPC successfully, I am very sorry that the overall experience did not meet the standard you quite rightly expected from us.

I have also emailed you directly so I can look into this further and understand exactly what happened with the original appointment and the communication provided, allowing us to address this properly and ensure this is reviewed internally.

Please accept my sincere apologies again for the inconvenience and frustration caused. We truly appreciate your feedback, as it helps us identify where we need to improve and ensure we provide the reliable, professional service our customers deserve.

Kind regards,

Hayley Seymour
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Aug 3, 2026

Hi Lionel,

I’m so sorry to hear about your experience with us, and I completely understand your frustration. I’m particularly concerned to hear that the report contains incorrect information regarding your meter, as well as your concerns around the assessment itself.

We absolutely should have responded to your email much sooner, and I’m genuinely sorry that you’ve been left waiting. This is not the level of service we aim to provide, and I completely appreciate how frustrating it must be, especially after having already raised concerns regarding the report.

I’ve emailed you directly so that we can look into everything properly, review the assessment and get the issues addressed for you as quickly as possible. We really do want the opportunity to put this right and restore your confidence in us.

Once again, Lionel, I’m so sorry for the frustration and inconvenience caused. We genuinely appreciate you bringing this to our attention.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Thank you so much for taking the time to leave us such a wonderful 5-star review.

We are absolutely delighted to hear that you had such a positive experience from start to finish. It is fantastic to know that you found the booking process quick and easy, our communication helpful, and that your assessor provided a professional and friendly service.

We always aim to make the EPC process as smooth, efficient, and stress-free as possible, so we are really pleased to hear that everything was completed promptly and met your expectations.

Your kind words and recommendation mean a great deal to our team, and we truly appreciate you choosing us.

Thank you again for your support.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Updated Jul 31, 2026

Thank you for taking the time to update your review and for giving us the opportunity to put this right.

Firstly, I would like to sincerely thank you for your understanding and for recognising the steps we have taken to address your concerns. We completely appreciate your frustration regarding the initial delay, the missed appointment, and the lack of communication from the original contractor. This is not the level of service we expect to provide, and we are genuinely sorry for the inconvenience and disappointment caused.

We are, however, really pleased to hear that Steve provided the level of service we aim for. Thank you for highlighting that he was prompt, professional, and communicated well throughout the process. We will be sure to share your kind feedback with Steve, as it is always appreciated when our field workers are recognised for providing a great customer experience.

Thank you also for acknowledging our response and the goodwill gesture provided. We truly appreciate you taking the time to amend your review following our efforts to resolve the matter.

If there is anything further we can do to assist or anything else we can do to help improve your experience, please do not hesitate to contact us directly at info@propcert.co.uk and we will be more than happy to help.

Your feedback is extremely valuable to us, and we will continue working to improve our processes and ensure our customers receive the reliable and professional service they deserve from the outset.

Thank you again for your patience and understanding.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Thank you so much for taking the time to leave us your feedback.

We are really pleased to hear that you found our service flexible and that we were able to provide a quick turnaround for you.

We always aim to make the process as simple, efficient, and convenient as possible for our customers, so it is fantastic to hear that we were able to meet your expectations.

Thank you again for choosing us and for sharing your experience. We really appreciate your support.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 30, 2026

Firstly, I would like to sincerely apologise for the delays you have experienced with your EPC certificates. I completely understand your frustration, especially after placing five orders and still having two certificates outstanding over a week later.

Please accept my sincere apologies for the inconvenience and disappointment this has caused. This is not the level of service we aim to provide, and we appreciate how frustrating it is to be waiting for certificates that you need.

I have looked into your orders, and I can confirm that the two remaining certificates are being treated as a priority and are being progressed as soon as possible. A member of our Customer Service Team has also been liaising with you directly, has taken ownership of these orders, and is actively following up to ensure all necessary action is taken.

I am truly sorry for the delays you have experienced and appreciate your patience while we work to get these completed.

If there is anything further we can do to assist or if you have any additional concerns, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.

Thank you again for your patience, and please accept our apologies.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Thank you so much for taking the time to leave us such lovely feedback.

We are delighted to hear that you had such a positive experience with our electrician and that they carried out the work in a courteous, tidy, and professional manner.

Providing a friendly and respectful service, while ensuring work is completed to a high standard, is extremely important to us, so it is wonderful to hear that this was reflected during your appointment.

We will be sure to share your kind comments with the team member involved, as feedback like this is always greatly appreciated.

Thank you again for choosing us and for your support.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Thank you so much for taking the time to leave us your feedback.

We are delighted to hear that you found our service easy to contact, prompt, and efficient. We always aim to make the process as straightforward and hassle-free as possible for our customers, so it is fantastic to know that we achieved this for you.

Thank you also for your recommendation — we truly appreciate your support and are grateful that you chose us.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Thank you so much for taking the time to leave us such a fantastic review.

We are delighted to hear that James and the team went above and beyond to help resolve the issue for you. We really appreciate your kind words and are pleased that they were able to return, investigate the problem, and get everything sorted for you.

We understand how important it is to provide support even after an appointment has been completed, and it is great to hear that the team handled this professionally and efficiently, regardless of the cause of the issue.

We will be sure to share your lovely feedback with James and the team, as comments like this are always appreciated.

Thank you again for your support and for choosing us.

Kind regards,

Hayley
Customer Service Manager