Energie Fitness - Ashford Reviews 101

I wish I had read the reviews first before "signing up". I tried to cancel my membership after 2 days & have basically been refused due to "terms and conditions" and told I must give a 30-day notice.

On the site, it gives the option of a free trial period. When I explained I thought it was a free trial period, I was first told they didn't offer a free trial period when I tried to cancel.

So I proceeded to send a screenshot clearly showing that it offers a free trial period literally on the landing page once you click on the website and then all of a sudden the claim changed to "you didn't choose the free trial" and instead opted to join which made me subject to some 12-month commitment. So, so far we've gone from no free trial period to there is a free trial period but I didn't select it. Already, they're showing dishonesty and incompetence to the point I'm wondering if they're outsourcing their customer service.

I argued that it could've been an honest mistake, I barely spent up to an hour in the gym and then decided to cancel. Even if I mistakenly didn't click the free trial period, in principle, you'd expect grace since I cancelled almost instantly which is basically a free trial period.

I was looking for a local gym because I recently moved. The gym is very small, has extremely limited equipment, yet charges more money than gyms like the gym group, pure gym and other gyms with a huge range of equipment and which are more spacious and actually have professionally dedicated changing spaces, lockers and showers for men and women. Also, from reading reviews, it seems like they peddle this "we've ordered new equipment" line to quite a few people to try and keep them on as we're now half way through March and I'm seeing reviews claiming they were told this months ago. The seats on the cycling are pretty much broken, same with the seat on the chest press machine. I only tried 4 machines/equipment so I don't know what else works or doesn't. The ones I tried did "feel" quality in terms of performance but as I said, they weren't functioning at 100% which also seems to be a reoccuring theme from the reviews that I've read.

I explained I wanted to cancel my membership because the environment isn't for me, it's small/intimate, humid and lacks the equipment that I use especially because I have a bad back so instead of a standard squat rack, I use a hack squat, they didn't have a weighted calf machine, the chest press machine is limited in weight and I push heavier than it's limits. Cheaper commercial guys offer equipment with higher range limits.

The only responses that I've constantly received is "you agreed to the terms and conditions" which almost nobody reads & "we require a 30-day notice" and I genuinely just wanted to check if the gym was a fit. I even thought maybe in the future I'd reconsider it if things improve but that's obviously out of the window.

From the communication via email, it's clear to see the gym is simply money hungry, they care very little about their reputation or customers from the looks of the reviews and from my own experience.

I also informed them that I cancelled the direct debit because I thought after explaining the situation the first time and requesting for my membership to be cancelled it would be an easy and smooth process which almost every business with good practices would've handled. Instead I was threatened with it being sent up to an "accounts" team. Keep in mind, I barely spent an hour in this gym before making up my mind that I don't want to proceed with a membership.

Honestly, I'd avoid this gym like the black plague, easily the worst customer service I've experienced in years by a landslide, it's not even close. It almost feels like a scam if I'm being honest.

Good gym -i would have given 5 starts, except too many people scrolling on their phones whilst sitting on equipment for 20+ minutes - phones should be banned from inside the gym it's antisocial and some people can also secretly film the women which is unacceptable - I did 12 sets of 10 reps the other day while some Tw#t was sitting on the latpuldown scrolling on his phones for 30mins +
This is a frequent occurrence with I would say 80% of the gym users on their phones scrolling and texting.

BAN THE PHONES - NO ONE NEEDS A PHONE IN YHE GYM.

For ~£40 , you can save your money going elsewhere.

I’ve been a member since the gym first opened, and it’s really disappointing to see how far it has declined.

The overall standard of the gym is poor. Cleanliness has dropped badly across the board. Equipment is always dirty, there are never any paper towels or wipes to clean machines, and the whole place often feels poorly maintained with toilets being absolutely filthy too.

Maintenance is also a major problem. Machines when broken are out of order for long periods (4 months). On top of that, there are serious health and safety concerns with some of the equipment.

Also worth mentioning.. in summer, the air conditioning is non existent. The gym feels like a sauna and a lot of us members complained about it, but nothing.

What makes it worse is that they upped the prices recently promising new equipment and cleanliness, but the standards have clearly gone the other way.

Used to be an okay gym but now? Nahh.. I wouldn't recommend!

The staff, Sarah and Viviana are simply amazing! The place is perfectly clean, the equipments are all modern and in a great shape. The music playlist is really nice and I'm not facing busy shifts, so I can't complain about anything.

Its ok, its local so convienient. The team seem nice although lack presence. One lady is lovely but not sure who else works there. The equiptment is always dirty and takes along time to be fixed. Class offering isnt as good as used to be and the atmosphere isnt engaging. No real community feel like was right at beginning. I do appreciate that it is generally fairly quiet though. Im happy to be left alone but im sure there are others who would appreciate more engagement. Would also be good if could work to reopen gym from 6am as was previously. I know pressure caused by local residents prompted the change but what do you expect when you move in above a gym.

The staff are friendly and helpful, plenty of classes available. Conveniently located.

The two girls running it are out of this world happy, positive and knowledgeable. So happy to see that SPIN classes are added soon- sssssooo much fun! The gym is never overly busy which makes it easy to navigate around the machinery. Had PT sessions with Sarah and she’s so pro and friendly

Went for a free trial. Where do I start mixed changing rooms direct cold showers.
People trying to sell personal training to you before you've even finished
Staff on phones or chatting outside.
Equipment dirty or broken

I'm glad I was able to see this overpriced dump for myself before I thought of joining.
I'm also glad I read reviews I'm not having that stress in my life I will definitely not be joining this gym

Energie Fitness Ashford membership was cancelled in October 2024, and they sent an email confirmation that the membership was cancelled and no future payments would be taken. A year later, in October 2025, a debt collection agency contacted claiming money was owed. Emails with proof of cancellation were sent to both Energie Fitness and the debt collection agency, but no responses were received. Very poor communication and stressful experience.

Would give them - stars if available.
I closed my account and received confirmation email from Clint Power Fitness Manager in April 2024.
In October 2025 I get an email from their debt collection team stating that I owe them money. The running of the gym is absolutely disgraceful they have no idea about customer service and how to treat people. This is not an isolated incident it’s happened to several others.

Another former member now being threatened with court action for a membership cancelled over 2 years ago. No contact from the gym, disreputable debt collection agency being used. Very poor

Avoid!!! Membership cancelled with no outstanding payments 2 years ago. Now shady debt collector is sending threatening emails. That happened with every former member. They are involved in criminal activities….no statement or information from the gym on what is going on.

Trying to threaten court action for unpaid membership for a 3 month payment no further contract so nothing to pay. Using a dodgy company that’s not even regulated so operating illegally. Do not go to this gym

Will keep reviwing daily until they can provide a resolution.

Cancelled membership in 2022 now being chased by debt collectors for £144.
Either this is a scam or energie have messed up somewhere either way I’ll see you in court.
Energie also ignoring emails regarding issue

Terrible gym — avoid!

I paid and closed my 2022 membership, yet nearly 2 years later I suddenly get a debt collector demand for £109.99 with threats of CCJ and bailiffs. I was never contacted by Energie before, and when I rejoined in 2024 they happily took my money without ever mentioning this so-called debt. Staff just tell you to “deal with collectors” — no help, no accountability. Passing my details to debt collectors without notice is shocking and feels like a GDPR breach.

Dishonest, disorganised, and appalling customer service. Stay away.

Closed my account in 2023 after a month. Sat in the Managers office and handed my fob in. Confirmed all had been paid up to date. 2 years later you now have your cowboy debt collectors emailing me chasing me for debt and threatening legal action and CCJs for money I do not owe.

Trying to threaten court action for unpaid membership for a 3 month payment no further contract so nothing to pay. Using a dodgy company that’s not even regulated so operating illegally. Do not go to this gym

Good gym, basic but convenient up until they changed opening hours.
It used to be opened from 6am which was great for people who go to work.
It is great to start your day with exercise before going to work.
Now the gym opens everyday from 8am which is not great if you work.
I understand it’s Becouse of the noise, but Becouse of this they have lost a lot of clients.
It might be good for students now or those who don’t work or work from home otherwise there other gyms close by with better opening hours

I was a member of this gym, but I resigned. The truth is that no one should make a business out of destroying other people's lives. They are doing it to the residents of this block. I have friends there who showed me how bad it is, how loud the noises from the gym are, and most of the noise is from the regular weights, not just the deadlift! And this is because there is no soundproofing there, the carpet tiles are laid directly on the concrete.
Someone should auditing it because it can't be like this!

Amazing team. The classes are tailored to your strengths and needs.