Delivery was very fast. Instructions on how to unpack the mattres were also very helpful. Delighted with the speed of purchase from online to my front door. Mattress is very comfortable.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to order for an older person like myself, fast delivery and I fully trust this company. The only thing is I put a cover over matress and now the mattress has bobbins on it 😭
Company replied
I bought an emma mattress and its matching mattress protector 5 years ago and I was really happy with it, but I thought It would last longer. After 4 years, the "plastic" bottom part of the protector... See more
Company replied
Ordered a 160cm mattress (euro queen). Difficult to find size in Ireland. Delivery was quick but mattress that came was 157cm wide. Support services were pretty engaging. Need to send them photos and... See more
Company replied
Company details
About Emma Sleep Ireland
Written by the company
Europe's Most Awarded Mattress - Made in Ireland. The best quality at the best price.
Written by the company
- 🌙 200-Night Trial — love it or get your money back!
- Choosing the right mattress isn’t always easy. That’s why Emma® offers a 200-night trial, allowing you to test your new mattress in the comfort of your own home, night after night. We’re confident that once you try it, you’ll never want to sleep on anything else!
- 📦Free Delivery & Returns — hassle-free experience!
- Emma® mattresses are conveniently packaged, rolled, compressed, and vacuum-sealed in a box. Delivery is free, and if you’re not completely satisfied, we’ll collect your mattress unrolled at no extra cost. Just use the self-service Return Portal or write an email to our Customer Service at support@emma-sleep.ie.
- ⭐️ 10 Year Guarantee —built to Last!
- We’re confident in the exceptional quality of our products. That’s why we offer a 10-year warranty on all Emma® mattresses, giving you peace of mind and the assurance of long-lasting comfort. Sleep soundly, knowing your investment is protected.
Contact info
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emma Mattress did not look or feel comfortable
I recently purchased an Emma mattress and to be honest, I dont know what all the hype is about, the mattress looked and felt quite hollow and the springs make the mattress feel cheap and uncomfortable. The overall quality did not meet my expectations
29 January 2026
Reply from Emma Sleep Ireland
Hi, Darren,
Thank you so much for taking the time to share your honest feedback with us.
I'm truly sorry to hear that your new Emma mattress hasn't lived up to your expectations and that you've found the quality and comfort level disappointing.
We take great pride in the design of our mattresses, so hearing that yours feels "hollow" or "cheap" is certainly not the experience we want for our customers. Your comments regarding the spring tension and overall feel are incredibly helpful, and I will be sure to pass this on to our team for further review.
We want to make sure you get the brilliant night's sleep you deserve. If you are still within your initial trial period, we would love to discuss how we can make this right, whether that involves a returns collection or perhaps suggesting a complimentary comfort layer to help adjust the firmness to your liking.
Please do reach out to our support team at support@emma-sleep.co.uk or give us a ring on +443001313019. Our team is available from Monday to Friday, between 9 AM and 6 PM, and they will be more than glad to assist you with a resolution.
Thank you again for bringing this to our attention, and we look forward to hearing from you soon. Please do not hesitate to reach out to us for any additional assistance that you may need. We are here to help.
Warm regards,
Ian from Emma Team
Reply from Emma Sleep Ireland
Dear Anna,
Thank you so much for sharing your feedback with us.
I truly appreciate you bringing this to our attention, as it allows us to address quality issues and improve our service for everyone.
We want to say sorry for the disappointment and frustration you felt upon receiving your order. We completely understand how upsetting it is to anticipate a fresh, new product only to find the pillow arrived in a dirty condition, and we also hear your frustration regarding the customer service experience that followed.
I am truly sorry for this inconvenience; please rest assured that this does not reflect the high standards of hygiene and care we strive to provide. We are committed to making this right and ensuring you receive the pristine quality you deserve.
For further assistance and to arrange a fresh replacement or resolution, please feel free to reach out to us; we are more than happy to help you right away.
Wishing you a much brighter and more restful week ahead.
Warm regards,
Bryle From Emma
My experience is that I have the best…
My experience is that I have the best sleep since getting Emma mattress. The company delivered earlier then advised and also you get a 10 year warranty
24 January 2026
Reply from Emma Sleep Ireland
Hi, Leanne,
Thank you ever so much for taking the time to share such a glowing review of your experience with us. It truly made our day to read about your journey to a better night's sleep!
We are absolutely delighted to hear that you’ve been enjoying the best sleep of your life since your Emma mattress arrived. Our main goal is to help our customers wake up feeling refreshed, so knowing we’ve achieved that for you is wonderful news.
It is also great to hear that our delivery team managed to get your order to you even earlier than expected! We try our best to make the process as smooth as possible, and it's brilliant that the 10-year warranty gives you that extra peace of mind while you dream away.
Thank you for trusting Emma. If there's anything else that we can do, please don't hesitate to let us know. We wish you many more years of cosy, restful nights!
Warm regards,
Ian from Emma Team
Reply from Emma Sleep Ireland
Dear Denise,
Thank you so much for your wonderful review.
I truly appreciate you taking a moment to share your experience with us, as hearing that our customers are happy is the best part of our day.
We are absolutely delighted to hear how comfy you are finding your new mattress and thrilled that it arrived exactly as promised. We sincerely empathize with how important a reliable delivery and a great night's sleep are, and we're so glad we could deliver both for you.
Is there anything else you’d like to know or anything more we can do for you? Please don't hesitate to reach out if you need further assistance as you continue to enjoy your new bed.
Warm regards,
Bryle From Emma
Delivery Fail
I ordered a mattress with a delivery address to county Cork but I was called away to Clare as a family member was in hospital. I emailed customer services to ask that the mattress be redirected to the Clare address instead. They said I needed to contact the courier. I asked them to contact the courier as it was Emma that organised the courier, not me. Tracking said it hadn’t been handed off to GLS yet. Yesterday, Emma agreed to contact the courier for me and get back to me. The mattress was delivered to the Cork address this morning. It will be sitting in the rain for days before I can get home. You would think this would be a simple request but no, apparently it was beyond their capabilities. I’m very annoyed by this.
27 January 2026
Unprompted review
Reply from Emma Sleep Ireland
Dear Alan,
Thank you so much for sharing your feedback with us.
We truly appreciate you taking the time to share your experience, as it helps us continue to improve for all our sleepers.
We fully understand the frustration you’ve felt regarding the delivery of your order. We are truly sorry for the inconvenience caused by the delay and the communication gap you experienced. We understand how important it is to receive your items on time, and we sincerely regret that we didn't meet your expectations this time.
Please rest assured that we are fully committed to providing a better experience and are working hard to ensure our delivery processes are as smooth as possible. Your satisfaction is very important to us, and we are here to support you.
For any further assistance or if you have additional questions, please feel free to reach back out to us. We would be more than happy to help in any way we can.
Warm regards,
Bryle From Emma
Not sleeping great on emma mathrrss…
Not sleeping great on emma mathrrss unhappy with choice i think :(
22 January 2026
Reply from Emma Sleep Ireland
Hi,
Thank you so much for taking the time to share your feedback with us.
I am truly sorry to hear that you haven't been getting the restful sleep you deserve on your new Emma mattress. We completely understand how disappointing it is when a choice doesn't feel quite right, and we want to ensure you feel supported in finding the perfect sleep solution. Please rest assured that we are here to help turn this around for you.
We always love hearing from our community, so please reach out so we can make things right. You can connect with us through any of the following channels, Monday to Friday, 9:00 AM to 6:00 PM UK time:
1. Email: support@emma-sleep.co.uk
2. Live Chat: https://www.emma-sleep.co.uk/
3. Phone: +44 300 131 3019
At Emma, we are constantly striving to deliver the very best for our sleepers. Your honest feedback helps us grow and continue our mission to bring better sleep to families everywhere. We look forward to helping you wake up feeling refreshed.
Warm regards,
Bryle From Emma
The cloud pillows were firmer than the…
The cloud pillows were firmer than the ones I bought with my mattress originally but no problem because you can remove some of the filling to suit! Excellent
23 January 2026
Reply from Emma Sleep Ireland
Hi, Michael,
Thank you so much for taking the time to share your experience with our Emma Premium Cloud Pillows.
We were absolutely delighted to read your kind words, and it is brilliant to hear that you found the adjustable filling useful. We know that everyone has a unique preference when it comes to "loft" and firmness, so we designed them specifically, so you could customise your sleep experience to suit you perfectly. It sounds like you’ve found your ideal balance!
We truly appreciate your support and are thrilled that you’re enjoying the excellent quality of your new pillows. If there is anything else we can do to help you achieve the perfect night's sleep, please don't hesitate to reach out.
Warm regards,
Ian from Emma Team
Product is good but
Product is good, delivery was earlier than expected but when I emailed their customer service about swapping to another size, i haven’t got a reply after 2 emails and they are advertising a 200 nights trial and we’ve only been using our mattress for more than a week now. I’m still hoping for a positive reply though
20 January 2026
Reply from Emma Sleep Ireland
Hi, Viols,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
I want to let you know that we've received all your information and have successfully passed it to our dedicated team for review. They will be in touch with you via email very soon to assist you with the next steps. Thanks again for your patience. Have a nice day.
Best,
Bryan - Emma Team
I’ve been using the Emma mattress
I’ve been using the Emma mattress and I absolutely love it! The mattress is super comfortable and has really improved my sleep from the very first night. The duvet is very warm, perfect for winter, and makes the bed feel really cozy. The pillow, however, felt a bit too firm for my personal taste.
The delivery was excellent it arrived in just two days, and the company provided great service throughout. Overall, I’m very happy with the products and the experience
15 January 2026
Reply from Emma Sleep Ireland
Hi, Edna,
Thank you for reaching out.
It’s so wonderful to hear that you’re absolutely loving your Emma mattress and duvet. Knowing that your sleep improved from the very first night is exactly what we strive for, and there’s truly nothing better than a cozy, warm bed during these winter months.
I also appreciate your honest feedback regarding the pillow. We know that pillow firmness is a very personal preference, since our pillows are often designed with removable layers, you might find that taking one layer out helps adjust the height and firmness to better suit your taste.
Thank you for the kind words about our delivery speed and service. We are delighted to have been able to help you create your perfect sleep setup.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Fast delivery and very comfortable mattress!
I ordered an Emma Hybrid Thermosync Mattress (super king) on a Wednesday evening. The mattress arrived Friday afternoon along with a free pillow. I am very impressed by the speed of the delivery and also by the quality and comfort of the mattress. I’ve only had it one night but it’s fantastic. The way it’s packaged and delivered (folded and rolled in a box) makes it possible to get up ours stairs. We could never fit a traditional super king upstairs and had to settle for these zipped mattresses that always sunk in the middle. So far very pleased with my purchase.
16 January 2026
Unprompted review
Reply from Emma Sleep Ireland
Hi, Jeff,
Thank you for reaching out.
That is such a fantastic update. It’s wonderful to hear that we were able to get your Super King mattress and free pillow to you so quickly.
We especially love hearing that the 'bed-in-a-box' design made it possible to finally get the size you truly wanted up those stairs. It's exactly why we package them that way. It sounds like a huge upgrade from your previous setup, and we’re so glad you’re already feeling the difference in comfort and support after just one night.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Arguably one of the best purchases I've…
Arguably one of the best purchases I've made in recent times. The mattress I ordered has massively helped with some lower back pain I had (not an advertised thing just, something I pleasantly noticed) and I've been sleeping like a champ.
23 August 2025
Reply from Emma Sleep Ireland
Hi, Robert,
Thank you for reaching out.
We’re so glad to hear this has been one of your best recent purchases. It’s wonderful that the mattress is providing the support you need for your back. Thank you for your kind words and for choosing us for your sleep health.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Reply from Emma Sleep Ireland
Hi, Flex,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
I want to let you know that we've received all your information and have successfully passed it to our dedicated team for review. They will be in touch with you via email very soon to assist you with the next steps. Thanks again for your patience. Have a nice day.
Best,
Bryan - Emma Team
Fabulous
Got the mattress for my daughter, she absolutely loves the comfort & her nights rest. Also the Emma mattress protector is awesome & you can see/feel the quality of it.
🌟🌟🌟🌟🌟
5 January 2026
Reply from Emma Sleep Ireland
Hi, Martin,
Thank you for reaching out.
We love this. It's so wonderful to hear that your daughter is loving her new mattress and getting the rest she deserves. We're also thrilled that you’re impressed with the quality of the protector. Thank you for choosing Emma. Sleep well.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM UK time:
Email: support@emma-sleep.co.uk
Live Chat: https://www.emma-sleep.co.uk/
Phone: +44 300 131 3019
At Emma, we continuously strive to provide the best for our customers, and your kind feedback and continued support help us grow. Let’s continue to spread the mission of good sleep for your family and the world. Have a nice day.
Best,
Bryan - Emma Team
Had to cancel an order
Had to cancel an order. Nothing was dispatched by Emma. Was sent an email immediately saying I would be refunded within 14 days (as is legally required). This was a month ago and still no refund. Each week their customer support says it has been escalated and the refund will be processed within 3-5 working days. They have been telling me these lies for 3 weeks now. This is nothing short of stealing. Have filed a charge back with my bank as I won’t get anything back from these crooks wilfully. Avoid at all costs.
8 January 2026
Unprompted review
Reply from Emma Sleep Ireland
Hi, Martin,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
I want to let you know that we've received all your information and have successfully passed it to our dedicated team for review. They will be in touch with you via email very soon to assist you with the next steps. Thanks again for your patience. Have a nice day.
Best,
Bryan - Emma Team
AVOID - THIS IS AN ABSOLUTE SCAM - IMPORTANT READ
- Paid for a new mattress in Nov. 2025
- Notified Emma Sleep Co. of an issue with it a few weeks after.
- They tried every which way to make the process an absolute nightmare, refusing to collect and refund, despite their so called 200 night no risk trial and hassle free return if you're not happy. This is complete and utter nonsense, yet this is their company line - “You don't have to worry about when you can return your Emma mattresses, we have for now extended our risk-free trial from 100 to 200 nights.” Clearly, that’s a downright lie.
- They will do anything to ensure their products are not returned.
I was asked to submit photos of the mattress & issue, I did so and was told the following:
"I understand that you feel the photographs already provided should be sufficient, and know your viewpoint regarding the process so far. I would like to provide some clarity on our assessment criteria to ensure we are as helpful as possible in resolving this for you.
Based on the photos currently provided, we would unfortunately have to reject the claim at this stage. According to our Terms and Conditions, which you can reference here (website), specific criteria must be met for a warranty claim regarding indentations.
As stated in Term No. 19, under 19.3 (B):
The indentation must be greater than 2.5 cm and visible to the naked eye.
This is why we kindly ask you to measure the dip using a ruler and a straight edge as previously described. Without this specific measurement to verify the depth, we are unable to proceed with the claim under our policy guidelines. I truly apologise for any disappointment this may cause, but we require this evidence to ensure a fair and accurate assessment for you."
So you see, it isn't that simple or straight forward. I don't want their mattress, and they don't want to take it back.
It's a farce. What about 200 night risk free trial!? It clearly doesn’t apply yet I only have the mattress a few weeks.
I purchased this mattress in good faith through Living Social and this is my experience. It's been absolutely appalling. I have since ordered a new mattress from Bed World, I sent them proof of this also.
I have discarded the defective mattress and have told them not to contact me again. I don’t have the time or patience to deal with them any longer.
I don't recommend getting involved with Emma Sleep Co., whether that be directly or through another retailer. If you have an issue with your mattress, you'll be stuck with it. Be warned.
8 January 2026
Unprompted review
Reply from Emma Sleep Ireland
Hi, SF,
I appreciate you bringing this to my attention.
We apologize for the issues you encountered with your recent order and are committed to making things right.
To ensure you receive the best support, our dedicated Care Team is available to guide you toward a resolution. You can connect with us Monday–Friday, 9:00 AM–6:00 PM UK time, through the following methods:
Email: support@emma-sleep.co.uk
Live Chat: https://www.emma-sleep.co.uk/
Phone: +44 300 131 3019
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Sincerely,
Bryan - Emma Team
I am still waiting for my duvet and…
I am still waiting for my duvet and mattress protector over a month now
Having paid in full I think the way Emma has dealt with this problem is appalling
2 December 2025
Reply from Emma Sleep Ireland
Hi, Myriam,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. I hope you have a nice day.
Best,
Bryan - Emma Team
4th time purchaser
4th time purchaser, great quality pillows, fast delivery, reasonable priced for such good quality product.long lasting & machine washable
21 November 2025
Very quick delivery.Very comfortable…
Very quick delivery.Very comfortable mattress.This is our 4th purchase from.Emma.Enough said really
3 January 2026
Reply from Emma Sleep Ireland
Hi, Michael,
Thank you for reaching out.
We are honored to be your go to for a good night's sleep. Thank you for choosing us for the 4th time. We strive for consistency in both comfort and delivery, and we’re glad we hit the mark for you once again.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
I keep getting e-mails and the mattress…
I keep getting e-mails and the mattress is poor quality
3 January 2026
Reply from Emma Sleep Ireland
Hi, Alan,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
Emma mattress are excellent
Mattress arrived when it should, the delivery driver even messaged me 30 minutes before he arrived. The Mattress is so comfortable and it has been a pleasurable experience from start to finish.
3 January 2026
Reply from Emma Sleep Ireland
Hi, Nicholas,
Thank you for reaching out.
Excellent mattress and excellent service, we couldn't ask for a better result. Thank you for sharing your experience. We hope you have many more comfortable nights ahead.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.