eMAG Reviews 

No happy customer, no order number finder no customer service just stupid chat bot no order finder no good

Disappointing and disgusting .
First of all they change the delivery date as they please, the website algorithm is designed to rob the customers as after viewing a certain product for 2 or 3 times the price increases by 50%.
Customer service is a joke and it is all designed to work against the customer.
If you value your time and money avoid at all costs.

Impossible to have an account without a Romanian phone number. A very archaic and discriminatory policy; I wonder why.

Essentially, you lose a significant amount of business. You should consider firing some of the decision-makers there; they seem clueless.

Any bad rating for products on their site are banned or deleted, this is unbelievable. How can customers provide a negative review for products that are clearly counterfeited and help other potential customer to not buy them?

Generally good experience. Good products availability, prices, delivery. Need to be careful regarding supplier (rating)

Generally positive reviews, what I ordered I got on time or more early.

I reviewed a product saying that it does not do work as advertised and they blocked my review, crazy

Warning! ‼️ I order here all the time but last time I saw that they did an transaction from my bank for nothing. I gave the customer service everything and after 1 month nothing. They dont reply to my messages. Dont buy from them!

Very bad costumer service in Bulgaria. Slow delivery. Very very bad service

emag.ro is a scam, it used to be ok but now they are allowing people/other small companies to sell through them fake/replica products without telling they are fake. If you pay by card they will send your order to a easybox even if you chose for a home delivery so you have to pay extra money for taxi\uber to get to the easybox in order to collect your products. There is no phone number anymore to talk with a human operator, its just the AI chat bot which is useless. AVOID !!! JUST AVOID !! Go to Altex or Carrefour instead or anything else and DONT BUY EXPENSIVE THINGS from emag.ro

Bought a watch charging cable that wasn't delivered on time (1 week maximum delivery time), I tried to cancel the order after that but the seller refuse to confirm receiving the cancellation request. Now I am stuck without the product and without the money and eMag is telling me that there's nothing they can do because the refund can be obtained only after the seller confirm receiving the cancellation request.

I tried to leave a negative review on the product's page but eMag isn't approving my review because it's about the order and delivery 🙄

Every interaction with the CS results in more problems, they are constantly lying and running away from responsability.

I made some purchases and selected to pay with my shopping card, in installments, but after a few days, when I checked the banking app, I noticed that the full amount had been charged. After filing complaints with both the bank and eMAG, the bank told me it’s the merchant’s responsibility to resolve the issue. However, after 3 days, many emails, and phone calls with eMAG, they kept telling me there’s no solution to this problem. I do not recommend eMAG — I’ve also filed a complaint with the Consumer Protection Authority.

For many small-sized orders it works fine. However, for larger appliances it's problematic. Twice already they sold me repackaged appliances as if they were new. Both times the appliances had a dent or scrape.

Furthermore, they are systematically trying to avoid posting negative reviews on products, nitpicking things like "it's about shipping not about the product", "it's about the seller not the product" (and then when you try to review the seller with the same content, they say "it's actually about the product").

ordered a wood varnish from eMAG Marketplace, fulfilled by seller Przedsiębiorstwo Handlowo-usługowe Bogusław Zbierański.
When I received the package (07.07.2025), the product was almost entirely leaked inside the packaging and unusable.
I emailed the seller the same day – no reply. I contacted eMAG support on July 11, again on July 12, and a third time on July 21. No one replied. No refund. No response.
I provided everything: photos, electronic invoice, detailed description. Yet both the seller and eMAG have been completely silent for over two weeks.
Be extremely careful when buying from Marketplace sellers on eMAG. If something goes wrong, there’s a high chance you’ll be ignored completely.

Former decade-long customer

Knowingly maintains a state where counterfeit products (especially electronics, external drives, flash drives) are sold and buyers end up scammed out of their money.

The site is full of fake products and they refuse to take them down or take any kind of action against the sellers. I trust a second hand seller more than these scamers.

worse customer service ive even encountered. I try to open a ticket they give me a half-answer that they will look into it and inform me of what to do and then they mark the ticket as solved and never answer again.

They are overcome by any situation ! They lie, they cover the facts, they change your's reviews, they are doing all they want to appear in a "good light". Lies from the customer support , disregarding respect for the customer. Terrible service and a lot of merchandise from Chinese sites, of very poor quality!
Avoi them !

Its a good romanian site where u can find anything , its like amazon but sometimes they have really bad prices