eMAG Reviews 

A waste of time and energy. Not able to keep their word. Unreliable.

I couldn't get in touch with somebody from customer support. For more than 30 min, a chatbot failed to help and also to transfer me to an agent.

there is no customer support anymore. You get a bot that spits stupid things and never connects you to a real person to solve your problem. I closed my account and I will buy from places where you can get support.
They think they are smart and save money with AI, but they are not ;)

EMAG became an untrusty and unreliable selling platform and is taking advantage on its marketing position by not publishing the negative review thus you can only assume that a product is what the manufacturer is pretending to be. They don't allow to return a product and they don't return the money to the client because they sell some products under some marketing campaigns so in this case you remain with the product which is not good for you and without the money that were paid to them. To be short I paid a product half voucher issued by them half debit card, I returned the product but they forced me to receive back the product under the threat that they will destroy the product considering this obsolete and they will consider the sell closed. They "settled" this by transferring the issue to the manufacturer. Now I am in the position of fighting to recover my money from the manufacturer and they told me that under this marketing campaign I cannot be refund with any voucher used in the initial transaction. I should have mentioned that EMAG in this case was also seller and deliver at the same time. Currently I am not sure I can get my money back but I am very sure that I will never ever buy anything from this platform again.

Horrible customer support! I don't recomand it!

They only accept positive product and seller reviews. Dishonest company.

We applied to become a seller on eMAG Marketplace and received login credentials to complete registration.
However, after submitting all required information, we have received no communication or updates for more than a week.

A representative from eMAG Bulgaria even called to inform us that they are not responsible for our onboarding and that someone from another department would contact us — which never happened.

This lack of follow-up and transparency is extremely unprofessional for a marketplace of this scale.
Other international platforms such as Amazon or eBay process and communicate with new sellers within hours, not weeks.

If this is how eMAG handles new business partners, it raises serious concerns about the efficiency of their seller management.
We hope eMAG reviews its internal onboarding process to avoid wasting the time of legitimate, experienced businesses willing to work with them.

they accept easily only the positive reviews, 3 to 5 stars. most of 1 and 2 star reviews are not published because of the "guidelines" in fact they want to sell even defective and counterfeit products.

In general, I don’t have an issue with eMAG as a company, but my recent experience with their review moderation was surprising.

I purchased two chargers from the same seller:
1. One didn’t work at all.
2. The other showed a “Slow charging. Make sure charger is supported and not damaged” message and stopped working after reconnecting. Each time I would connect the charger it would be the message or it would not charge.

I wrote a review describing this experience, but it was removed and labeled as a “complaint.” I believe this kind of moderation limits honest consumer feedback.

I didn’t return the products due to their low cost, but that doesn’t make the experience invalid. I hope eMAG reviews how they handle product feedback in the future.

I’ve been a long-term client and verified seller on eMAG.ro, offering our own officially registered products and brand. Despite selling on the platform for years - and submitting multiple sets of government-issued documents proving we are the sole owners of our brand and products - eMAG continues to allow serious abuses.
1. Our products are being “hijacked” by unrelated sellers who falsely claim to sell the same item at a fraction of our price. The system automatically assigns the “Buy” button to them simply because their price is lower - even though they’re selling a different, fake product.
2. Our intellectual property is being misused - our brand name, logo, and product images are repeatedly used by others to mislead customers. Despite numerous complaints, eMAG responds very slowly or not at all.
It’s clear that the platform prioritizes its own sales volume and commissions at the cost of legitimate sellers or innocent customers.
This approach is going on for years, it is unacceptable and deeply damaging to both honest businesses and the trust of eMAG’s clients.

Worst website to buy stuff. They don’r want to reimburse me even though some of the things in my order came broken.
Then they won’t let me give the merchant a bad review either.

We’ve been selling on many marketplaces across Europe for years, but eMAG has easily been the worst of them all. The traffic and sales are extremely low compared to other platforms, but that’s not even the main issue.

We shipped a product to one of eMAG’s customers, who later returned it. Before we even received the return, eMAG refunded the buyer. The parcel never made it back to us, so we lost both the merchandise and the payment. It was a high-value item, and their support team offered no help whatsoever.

This kind of seller treatment is unacceptable. If you value your business, avoid eMAG — they do not protect sellers and you can lose real money.

Nu recomand.

One of the worst experience ever. First the creation of an account, is so difficult, that you need a Romanian phone number, which in. my opinion is totally unacceptable to not be able to create an account without a Romanian phone number. Then are the so so many fake products. Not to mention that if you want to request a refund....well good luck and I suggest you to take some chill pills so your nerves don't get destroyed. Stay away from Emag.

Order was returned, they state the courrier called...they did not call. At the end nothing was delivered.

I can't think of a single reason to buy from this place.

Most of the sellers aren't trust worthy, the chance of getting a product that matches the description is 50/50, almost everytime i get a toy for my nephew i need to send it back because eMag doesn't care if the sellers are actually legit.

If you are unlucky enough to talk to the customer service, you'll be greeted by a useless A.I. If you dare ask to transfer you to an actual human, it will be declined and you'll just stay in limbo answearing the same questions in a loop.

I had Genius this year, i bought both from sellers and directly from eMag and its always late, no one is answearing, they sometimes try to give a 25 RON compensation because that's apparently easier than giving me the service that i payed for.

Some sellers send defective or incomplete products. The customers service does not exist.

eMAG became the worst online shop recently. So many fake and unreliable products, that a noname Chinese online shop is more trustworthy now.

Full with scammers, and the worst customer service EVER. (I'm using online shopping since 1996, so when I say this is the worst you can imagine the disappointment.)

Latest scam is an external HDD but it's just a fake usb based controller with a small memory card. So if you start to copy data, it will be LOST and OVERWRITTEN immediately.

I gave one star because it's impossible to give zero.