eMAG Reviews 

Worst online shop.

What can you expect from this company? Trash. No human service, ordered something on July 12, still hasn't shipped. Can't talk to a human to discuss whether I cancel or not. AI Dana is the worst AI I have ever delt with. eMAG is shit!!

It was great until they started allowing scammy sellers to list their cheap Temu/Shein/Aliexpress products at 5-8 times the price and 2-5 times lower quality than shown in the pics or description.

Some products are listed as “in stock” when, in fact, they’re not even in the country but in a warehouse in Poland. It takes weeks for them to arrive, IF they arrive at all. Most of the time, the seller cancels your order after 4 weeks on the exact day when your “supposed” product was scheduled to arrive. Like fam… it literally takes 1 week for the same order to arrive from China. Which, as everyone knows, is on another continent.

Some products do not even exist. You order a laptop, it says it’s gonna arrive in 3 days, and in 3 days your order gets cancelled because the product is out of stock. You go on the product page, and guess what? It’s still listed as in stock, and you can order it with no problems yet again.

Reporting inaccurate information, lies, fakes, or scams does absolutely nothing. They just don't care.

Getting in touch with a real person when you have problems with an order, need a refund for an inadequate product, or anything along those lines is like convincing Hades to let you leave the Underworld after you died.

The only thing that works 100% is threatening them with ANPC. Then you get your refund, resolution, or answer in record time. Even Barry Allen would be envious.

And they block reviews for idiotic reasons. For ex, they have not approved at least 10 reviews of mine for ridiculous reasons ranging from "your review is in a foreign language and must be written in either Romanian or English" (it was in English, like are you stupid???) "your review contains inadequate language" (the review was 5 stars and I was praising the product's quality and wide range of options, is the inadequate languge in the room with us?) to "no reason at all" (it was a 1 star review for a product of lower quality, split seams and defects, with photos attached, I might add).

Oh, and they delete unfavorable comments. Or bad reviews that had somehow slipped their notice the first time and got posted. Damn, someone should have notified us, the actual customers, that the reviews are for the sellers’ prestige, not for other potential customers, so that we can make an informed decision based on accurate information.

they don't have human operators anymore, only stupid AI. any problem u have with anything it won't get fixed! there is no phone number anymore so u can't get in touch with someone who can actually help . worst portal ever. AVOID !!

I have an order with a few common accessories. The delivery term is 5 working days to the easybox!! The same accessories ordered on Temu arrive faster from China than from Bucharest. 48 hours after placing the order, the items haven't even been collected yet. Stay away from this online store.

Every time I tried to post a review it was rejected! Products were completely different, some didn't work, I got an insulating paste that was hardened and NO review was accepted.

Very disappointing experience. Many Marketplace sellers are unreliable, customer support is slow and ineffective, and there seems to be very little concern for customer satisfaction. Unexpected extra fees appear without clear justification, and previously offered customer benefits are removed without providing fair alternatives. The overall shopping experience has become much worse over time. I can no longer recommend eMAG based on my recent experiences.

Paid full price, the product delivered was not sealed, probably a return. Once you pay full price I think it is normal for the product to have a seal from the manufacturer.

Very bad service! Warranties are not respected on products. The price for the service of an Iphone 13 ( they asked for 3500 ron) is much higher than the real value of the product ( 2000 ron) and does not reflect the quality!
I do not recommend!

Please beware of the reviews. I've just noticed that some of my negative reviews were rejected by emag. Some of them without any reason. So do your research before ordering any product and don't trust the reviews, especially if theres only 5-10 of them.

Someone gave us 2 gift cards of 100 euros each.
The first one was used on a product which costs 40 euros, the 60 remained euros can’t be used because de policy of the company is like that.
The 2nd gift card was used on a second one, when we reached the confirmation of the bank, there was a problem in it. So we tried again to confirm, but the said that the voucher was allready used. After a lot of talking with the agents, they couldn’t help us.
Don’t buy vouchers or gift cards.

The most useless site that spams with unnecessary info just to get you dizzy and sell products at higher prices that usual.
It new "AI" is useless as the company bosses that choose to use a bot instead of real persons that could actually help you with real answers instead of predefined idiotic answers that are helpful as hose watering the garden during a monsoon season.

Good product range but horrible customer support...

i orders a mouse pad and it sais it was 80x30 and when it showed up it was a lot smaler+i order a t-shirt and pants and the t-shirt came with a horible packaing.The order was delaied by 1 day

Worst customer service.

They tell you one thing then they do another.

I bought something I did not even use and they refused to take it back. Evil and deceptive. This is how I would call.this company

I am extremely disappointed with eMAG's deceptive marketing tactics, specifically regarding their "-50 RON for your first app order" campaign.

Influencers sponsored by eMAG are actively promoting this, claiming that all you need to do is add 150 RON worth of items to your cart, apply the promo code, and you get the discount. This is completely false and misleading. When you actually try to check out, the app constantly gives errors saying your items are "not part of the campaign."
At this point I thought that this is another one of those marketing 'tricks' with 'hidden gates', so after trying to find the Terms & Conditions for this specific campaign, I realized that there isn't any. The main page with the campaign, that can be easily accessed via the banner on the main eMag.ro page states specifically "Instalează-ți aplicația eMAG și ia-ți ce vrei, oricând vrei!", which translates to "Install the eMAG app and get whatever you want, whenever you want!". "Whatever you want", they said. This is all the information stated on that page, so there are no other details about the campaign. After trying to apply the promo I was told that i still need to add items of the campaign, so I tried to find out about what products are actually part of the campaign, but as I wrote, there are no details given by them or by the influencers they are paying to promote this campaign.

I was utterly disappointed and devastated by this experience with the biggest e-commerce platform in Romania, for trying to pull 'cheap tricks' as such.

Occasionally ships unsealed/resealed products as new.
Happened with a microwave oven, a GPU and, recently, a CPU.
I've wanted to post this to their website as well, but surprise, they rejected the review as containing 'description referring to product functionality' which it obviously doesn't, but this seems to be an automated AI analysis and response as no human with a brain could say that. I imagine their support is also worse than before so I suggest looking at buying from another retailer unless you have a physical store nearby.

They introduced AI for customer support and it’s an absolute disaster. No help whatsoever. They only transfer you to an agent when you threaten to make an official complaint with ANPC. When they finally transfer you to an agent, you have 2 minutes to reply otherwise they close the chat. Even after being transferred, I’m not entirely sure I was speaking to an agent. Seemed round 2 of AI. Also, they do not check the sellers. There are a lot of 1 and 2 stars sellers allowed to sell in the platform. Absolutely horrible!

terrible experience! they sell 6 filters for water and in the pack is only 5! When i asked for compensation they canceled my order.

I ordered a product and was told it would arrive the same day. Then I was told it would arrive the day after, and now I'm told it will arrive in the third day after ordering. Unreliable shipping system.