Firstly, your order was placed during our free shipping weekend. We stated all over the website that there would be shipping delays due to the unexpected volume. We at Ellusionist KNEW this would happen and as a result there would be a large backlog. Delays of this nature can be frustrating, and I apologize for it. IN addition, the Los Angeles Shipping hub and the UK shipping hub were backed up as well. This 'perfect storm' of circumstances only makes the previous issues worse, and these problems not only affected us, but many other companies that ship internationally.
Regarding the sheet, when I look at our logs, it looks like you had it in your cart, but someone else made a purchase for one at almost the same time, but a few minutes BEFORE you. As a result, the last sheet was placed in that customers order instead of yours. This is unfortunate but it can happen as well. When we've got as much volume as we did going through our store as we did the system is always behind at tracking inventory minute by minute.
Regardless of everything above, it doesn't excuse why we didn't simply send you an email. My only thought to this is that because we saw that your order was delayed as much as it was that we just wanted to get it out without delaying it any further. Our intentions were in the right place, but we didn't execute as well as we could have.
I will speak to everyone involved to ensure that moving forward we communicate with all of our customers without assuming what they would like us to do.
We don't have the sheet to send you, but what I will do is have our warehouse send your son some of our decks that will not be released for sale. I'm afraid it won't make up for the disappointment you feel at this moment, but hopefully it's a step in the right direction.
Thank you for your time and patience.
