Good product & quick delivery, let down by their mobile website experience. I’m on the latest iOS version & it was almost impossible to navigate & order & I nearly gave up! Product is good - the c... See more
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Review summary
Created with AI, based on recent reviews
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I really love the idea of "mystery" protein powders. I had a gift card so I thought, why not order three? Yes, they were all chocolate flavoured, which is the only reason I gave 4 stars, because a dif... See more
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The ease of navigating through your website. Every product has very detailed information. This won't be my last time as it's hard getting quality and affordable supliments from where Im from. The fact... See more
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Easy online shopping experience. Opted for click and collect and products were available very quickly for pick up. Was notified via text and email. Friendly staff on arrival and pick up was seamless.... See more
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Company details
Information provided by various external sources
Elite Supps carry the best sport supplement range, with great online deals. Make our supplement shop your first stop towards achieving your fitness goals today!
Contact info
42 Wollongong Street, 2609, Fyshwick, Australia
- enquiries@elitesupps.com.au
- www.elitesupps.com.au
4.3
Excellent
7K reviews
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Product arrived quickly and as…
Product arrived quickly and as advertised. Happy with the whole process
17 June 2026
Reply from Elite Supps
Hey Ned
We're so happy to hear that your product arrived quickly and exactly as you expected! We appreciate you sharing your positive experience with the entire process.
Elite Supps
Reply from Elite Supps
Hey there
We're so happy to hear that your delivery was quick and easy! We appreciate your positive feedback and are glad you found our service effective.
Elite Supps
Read the Fine Print, Except There Wasn't Any!
I have been a customer of Elite Supplements for some time, but unfortunately this experience has left me extremely disappointed. I purchased a product listed as "Mystery Shaker/Bottle," which was accompanied by an image of what appeared to be a protein shaker. As someone who is dyslexic, clear product descriptions are especially important to me. The wording and image together led me to reasonably believe I was purchasing a mystery protein shaker. Instead, I received a standard water bottle.
I would never have purchased this item had the listing clearly stated that there was a possibility of receiving a standard water bottle, as I already own several and specifically needed a protein shaker.
My issue was never about simply preferring one item over another. It was that the product listing did not explain that customers could receive either a protein shaker or a standard water bottle depending on stock availability. That explanation only appeared after I contacted customer service. Despite raising this repeatedly and even providing a screenshot of the original listing, I received the same generic responses quoting company policy rather than addressing the actual concern.
Ironically, Elite Supplements themselves later explained that the product is a "mixed surprise product" where customers "may receive either a shaker or a bottle depending on available stock." That explanation is far clearer than the original listing, which simply said "Mystery Shaker/Bottle." If that information had been included on the product page before purchase, I would not have bought the item. If customer service needs several paragraphs to explain what the product actually is after a customer complains, then the product description wasn't clear enough in the first place.
What disappointed me most was that nobody genuinely tried to understand the issue I was raising. I wasn't simply asking for a refund or replacement—I was trying to point out that the product description and image could easily mislead customers and should be made clearer to prevent the same confusion for future customers. Instead of acknowledging this concern, my emails were met with repeated template responses that ignored the point I was making. A small gesture of goodwill, or even an acknowledgement that the listing could reasonably be interpreted differently, would have gone a long way.
Unfortunately, this experience has left me with little confidence in Elite Supplements' customer service. I won't be purchasing from them again and cannot recommend them based on this experience.
25 June 2026
Reply from Elite Supps
Hi Laura,
Thanks for taking the time to leave your feedback.
The “Mystery Shaker/Bottle” product is clearly listed as either a shaker or a bottle, and this is also reflected on the product description and your invoice. The item is supplied as a randomly allocated mystery product within that range, depending on stock availability at the time of fulfilment.
We understand you were expecting a specific item type, however this product is not sold as a guaranteed shaker, and no option is offered to select between variants.
That said, we appreciate you sharing your feedback regarding the wording and presentation, and this has been passed on to our team for review.
Elite Supps
The Products that I been purchasing…
The Products that I been purchasing from Elite have been excellent in my recovery from a back injury. I have found Elite to be grate with communication and speedy deliver. The items are packed very well and all over top experience, Thank you.
16 June 2026
Reply from Elite Supps
Hey Simon
We are so happy to hear our products have been excellent in your recovery journey. We truly appreciate your kind words about our communication, speedy delivery, and careful packaging. Thank you for sharing your top experience with us!
Elite Supps
Reply from Elite Supps
Hey Diva
We're so happy to hear you found what you needed easily and that your purchase arrived quickly. Thanks for sharing your positive experience!
Elite Supps
Great products Emerald Labs Pre Workout…
Great products Emerald Labs Pre Workout and fast delivery.
23 June 2026
Reply from Elite Supps
Hey there
We're so glad you're enjoying our Emerald Labs Pre Workout and appreciate your kind words about our fast delivery!
Elite Supps
Reply from Elite Supps
Hi there
We are so glad that you loved the quick delivery.
We look forward to you shopping with us in the future.
Elite Supps
Reply from Elite Supps
Hey Amosh
We're so glad to hear your delivery arrived promptly, even in a regional town. We appreciate your kind words!
Elite Supps
Easy process
Easy process, information was forthcoming and helpfull, product as advertised! All in all, great experience!
23 June 2026
Reply from Elite Supps
Hey Macro
We're delighted to hear that you found the process easy and the information helpful! It's fantastic that the product met your expectations. Thank you for sharing your great experience with us!
Elite Supps
Everything was great except the mystery…
Everything was great except the mystery bars. I thought they'd be 12 different flavours, not 1 terrible flavour. I asked around and couldnt give them away. Had to throw them all away. Literally charging for what nobody wants to buy.
23 June 2026
Reply from Elite Supps
Hey Ben
We appreciate you sharing your feedback regarding the mystery bars. We are truly sorry to hear that this particular flavour was not to your liking and resulted in such a disappointing experience. We are always working to improve our offerings.
Elite Supps
Product exactly as advertised and…
Product exactly as advertised and delivery quick and easy
16 June 2026
Reply from Elite Supps
Hey there
We're so happy to hear that your product was exactly as advertised and that you experienced quick and easy delivery! Thank you for your positive feedback.
Elie Supps
The ease of navigating through your…
The ease of navigating through your website. Every product has very detailed information. This won't be my last time as it's hard getting quality and affordable supliments from where Im from. The fact that you cater for international customers is also a bonus.
15 June 2026
Reply from Elite Supps
Hey Morris
We are so pleased to hear you found our website easy to navigate and appreciated the detailed product information. It's wonderful to know our commitment to quality and affordability, especially for international customers, is valued. We look forward to serving you again!
Elite Supps
Fast shipping and great price
22 June 2026
Reply from Elite Supps
Hey Fiona
We appreciate your positive feedback! We are so glad you were happy with the great price and fast shipping you experienced.
Elite Supps
Reply from Elite Supps
Hey Bec
We're so glad you found our ordering process easy, and that your items were posted quickly and packaged well. Thank you for your positive feedback!
Elite Supps
Reply from Elite Supps
Hey there Bryan
We're so glad to hear you experienced our excellent customer service and follow-up. Thank you for your kind words!
Elite Supps
Reply from Elite Supps
Hey there
We're so glad to hear that you received exactly what you ordered and that it arrived quickly! We appreciate your positive feedback and look forward to serving you again.
Elite Supps
Reply from Elite Supps
Hey Graham
We're so happy to hear you found our product to be well-priced and that the delivery time was reasonable. Thank you for your positive feedback!
Elite Supps
Would use these guys again
Good discount
Got Qantas points from purchase
Shipping was nice and fast
Too many emails afterwards, had to unsubscribe
21 June 2026
Reply from Elite Supps
Hey there!
We're so glad you enjoyed the discount and fast shipping! We appreciate your feedback regarding the emails and will certainly take it into consideration.
Elite Supps
Fast, Efficient & Quality Service
Fast, efficient delivery of goods ordered, right to my door within a couple of days. Couldn't fault the service and packaging was excellent.
10 June 2026
Reply from Elite Supps
Hey Michael
We're so pleased to hear that your goods were delivered quickly and efficiently right to your door. It's wonderful to know you found our service and packaging excellent!
Elite Supps
The product and price is great
The product and price is great. The delivery is terrible. Nearly every time I have a delivery through them I have to contact them as the parcel is stuck at their depot.
17 June 2026
Reply from Elite Supps
Hey Jenny
Thank you for taking the time to leave your feedback. We're glad to hear you're happy with our products and pricing, but we're sorry to hear the delivery experience hasn't met your expectations.
We understand how frustrating it can be when a parcel appears to be delayed in transit. While we aim to have orders delivered as quickly as possible, our free standard shipping service can take up to 10 business days. After reviewing your order, we can see that it was still within this estimated delivery timeframe.
That said, we appreciate your feedback regarding the courier experience, as we understand that tracking updates can sometimes be concerning when a parcel remains at a depot for a period of time. We'll continue to pass this feedback on to our delivery partners.
Thank you again for your support, and we hope to provide you with a smoother delivery experience in the future.
Elite Supps
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