The Mascot branch allows potential customers to walk in without an appointment, nearby free parking was easy. Tim was the sales person who took care of us, he was very knowledgeable and explained ever... See more
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All staff have been helpful not only at their call centre but also the staff at the North Gosford shopfront. Great company to deal with and with there price match guarantee, you can't go wrong
Never had a problem with any issue that has come up, bought new headgear that didn't fit the other day (always take your mask in when u need a new one). called into the Morayfield store today ( Monday... See more
Ordered a few things online, about an hour or so later, it showed that my order was ready and already passed onto the courier. I had high hopes this will arrive a day or so later but we all know how p... See more
Company replied
Company details
- Medical Equipment Supplier
- Local Medical Service
- Medical Equipment Manufacturer
- Medical Supply Store
- Sleep Clinic
Written by the company
CPAP Direct is Australia's largest independent CPAP treatment provider. When we bought CPAP Direct in 2014, we took a 'patient first' focus toward CPAP therapy. Now with stores across Australia and a large partner network, we are proud to be called the most trusted CPAP supplier in Australia. Our purpose is to transform lives by fostering a culture of compassion, excellence and exceptional care. We breathe life into every moment and enhance the well-being of our patients and partners, whilst nurturing a supportive and inspirational workplace that allows our dedicated staff to be a success and make a meaningful difference in the world. CPAP Direct are family-owned and independently operated. We pride ourselves on providing a wide variety of quality and cost-effective treatment options, whilst delivering a 5-star patient care experience. We advocate and empower our patients to make informed choices. From independent sleep diagnostics through to the latest technology in treatment options from all the major brands, our crew have first-hand experience using the products we promote. We are able to provide the best level of support to encourage higher-than-average compliance rates. We have qualified sleep scientists, nurses and pharmacists on staff, and our primary goal is to always help our patients get the most out of their therapy treatments.
Contact info
Shop 9 / 47 Ashmore Road, 4217, Bundall, Australia
- 1300133298
- info@cpap.com.au
- cpap.com.au
4.8
Excellent
5K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Easy ordering and quick delivery
Delivery of nasal pillow quick. Online experience easy. Great company great products and plenty of assistance available.
16 February 2026
I absolutely love my CPAP mini
I absolutely love my CPAP mini! It came with so many extras in the deal—exactly what I needed. I've already recommended it to a friend who snores, and he took one look and said yes to the great offer! Well done, team!
15 January 2026
Unprompted review
Helpful staff
All staff have been helpful not only at their call centre but also the staff at the North Gosford shopfront.
Great company to deal with and with there price match guarantee, you can't go wrong
16 February 2026
Cpap Mascot is a good sales experience
The Mascot branch allows potential customers to walk in without an appointment, nearby free parking was easy. Tim was the sales person who took care of us, he was very knowledgeable and explained everything very satisfactorily and had a good sense of humor as a bonus. The equipment worked well as did the one of the masks provided for the trial. We bought the machine on the basis of the trial and Tim's advice. We are very happy with the whole experience.
22 January 2026
Unprompted review
From when I placed my order for a new…
From when I placed my order for a new water container and sealer for my CPAP machine, I received notifications of my order, when it was being despatched and within 2 days of placing my order, it had arrived.
Excellent service.
18 December 2025
Polite very very punctual!
18 December 2025
Great service with prompt delivery great service
Great service with prompt delivery, reasonable prices
17 November 2025
Ordering products was easy and items…
Ordering products was easy and items arrived promptly.
17 November 2025
CPAP Direct provided an excellent…
CPAP Direct provided an excellent experience. They not only price-matched a competitor but also offered an additional 5% discount. The communication was seamless and hassle-free, and delivery was quick. As a repeat customer, I've never been disappointed—they consistently deliver great service and value.
19 August 2025
Unprompted review
The company is honest and punctual.
20 October 2025
From order to delivery and updates in…
From order to delivery and updates in between, my order was delivered on time and as ordered.
20 October 2025
Never had a problem with any issue that…
Never had a problem with any issue that has come up, bought new headgear that didn't fit the other day (always take your mask in when u need a new one). called into the Morayfield store today ( Monday), Tania and Asha were there to sort it out.
4 November 2025
Unprompted review
Customer Service is great in particular…
Customer Service is great in particular Payal who has dealt with my particular issue.
This CS staff went to great lengths to ensure the product I was purchasing was exactly correct for me. Well done Payal
20 October 2025
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