ElectronicFirst.com Reviews 

Forced to log in after buying as a guest and can't access my code. Demanded refund but the support ticked can't be looked at either without login and they wont just write me an email. My money is just gone and I can't access my product.

Blacklist this place.

Customer service assistant very very helpful, and when she couldn't resolve the problem was referred on. Problem is now resolved. Great work!

The product key worked, but the office version downloaded form the link provided for downloading the actual product could not be installed due to an error, so I had to get it directly from Microsoft. anyway, at the end, it's working, so overall a good experience.

chat was super helpful, let me know everything I needed to know to get the right version..

I am registered with a few sites like electronic first and I can say without a doubt that electronic first is the best, products always works and support is the best. keep up the great work !!!

Awesome and fast service. At first thought it might be a scam, but I did a search if the company. Turns out their legit, and have been around for decades. Awesome company. Awesome prices, keys worked.

I bought a £20 PlayStation Store card but didn't receive the code. Then they asked me to share my ID, which I did. I was a bit worried because it's not common practice to share IDs with a retail website. After all that, I still haven't received the card I bought and i contacted support but there was no response,

Furthermore, the site's rating appears to be 5 stars, but it's only 3.8 stars, which is a form of commercial fraud,

Finally, this is my first time buying from this site and it will be my last, and I really don't know if I will receive my order or not.

I'm very satisfied with the service; my money was refunded quickly and easily. Thank you so much for everything.

Easy and fast service. Code arrives in 5 minutes, no problems.

Misleading Verification Process and Questionable Advertising

I attempted to purchase a low-cost Xbox Game Pass (around £12) for my son. After my payment had been taken, I was unexpectedly informed that I needed to provide UK Government-issued identification before the purchase could proceed.

This requirement was never made clear before payment, and I find it completely disproportionate for such a low-value digital purchase. The website suggests that the verification process is immediate, yet I was later told that it could take up to 48 hours. Had this been made clear from the outset, I would not have proceeded with the purchase.

What concerns me further is the way the company presents itself. At the time of my purchase, the Trustpilot rating displayed on the website appeared to differ from the current rating shown on Trustpilot itself at 5 stars when only 3.8. In my opinion, businesses should ensure that any review scores or ratings displayed in their marketing accurately reflect their current Trustpilot profile so that customers can make informed decisions.

When I raised my concerns, I simply received a standard response stating that my case had been escalated and that I should wait up to 48 hours. This did not address the fact that payment had already been taken or my request for an immediate refund.
However a quick response was made and a refund is now due - time wasting company

Overall, this experience has left me feeling that the purchasing process lacks transparency. I would encourage anyone considering using this service to read the latest independent reviews and carefully understand the verification requirements before making a payment.

My RESPONSE to Elec First:

Thank you for taking the time to respond. However, your reply appears to be a generic template and does not address the concerns I have actually raised.

My primary concern is that you require customers to provide highly sensitive personal information, including Government-issued identification, to purchase a digital item worth approximately £12. As the paying customer, I find this level of verification excessive and entirely disproportionate to the value of the transaction. Does your CEO provide us the paying customer his or her passport details / DOB / home address ????

I have been purchasing digital games, subscriptions and gift cards online for over seven years and have completed well over 60 transactions with various retailers. I have never once been asked to provide my passport or other Government-issued identification for such a low-value purchase. If this level of verification is genuinely necessary, then it should be made absolutely clear before payment is taken.

Your website advertises that customers will receive an "instant email code", yet once payment has been processed, customers can be told to wait anywhere from 48 hours to seven days while verification is completed. In my view, this is misleading. The website should clearly state that purchases may be subject to manual verification and that delivery could take several days, allowing customers to make an informed decision before paying.

I fully appreciate that fraud prevention is important, and I support reasonable security measures. However, it raises the obvious question of why other reputable retailers selling the same products are able to process my purchases instantly without requesting copies of my passport or other sensitive identity documents.

I would appreciate a response that specifically addresses these concerns, rather than another standard template.

Tried to make a purchase in SWEDEN using my SWEDISH bank card, then the website needed to verify my Identity before processing the order, once I went to the verification page it showed up as NETHERLANDS for some reason, I asked support why it showed a different country and if they could change it on which the support agent gave me a generic copy paste answer about how they need to verify identity to prevent fraud, I then reiterated that the country is WRONG and instead of helping they just cancelled my order.
What a shit service, will NEVER use this website again if this is how it is going to be.

I needed a Windows Pro key for my bare-bones PC that would be valid and activate. It did so, and I'm happy.

I didn't find the key and contacting EFirst was no good. I guess they need $15 more than me fijfi

Wow, I'm impressed EFirst contacted me and totally fixed my issues. I'm not that good when it comes to tech issues so I'm please with how EFirst resolved my problem.

very good no issuses were their falt and very cheap and fast servace

Tries to collect insane amounts of information to make a purchase. I’m not sending my government ID and photo verification to buy and Xbox subscription. I’m sorry, these are not guns or alcohol. Scam.

Electronic First instructions were 100% / Price was very reasonable / Immediate response upon Payment. Great Company

Despite ElectronicFirst's public reply above promising a resolution, their support agents (EF, Xane, Geoffrey, Chai, and Rommel) are stuck in an endless bot loop.
On July 26, agent Geoffrey confirmed the product API failed and approved a refund. On July 30, agent Chai asked for my USDT (Polygon) wallet address, which I provided immediately. Today, agent Geoffrey reverted back to sending the exact same automated "Archived" canned response, ignoring 16 days of chat history and their own refund approval!

I am still waiting for the finance team to issue the refund TXID to my USDT Polygon wallet: 0x02992c04b2e2a12a69b056cd98cc2bb9285186e4.

Took my payment first, then demanded a photo of my government ID that was never disclosed before purchase. After hours of verification, they asked for even more personal information. Huge privacy red flags. If ID is required, disclose it before taking customers’ money. I canceled my purchase.

Great price for the Xbox one game pass ultimate 3 months and fast code delivery. I'd definitely buy again.

used a few times now and so far so good.