Electric Ireland Reviews 

I attempted to close my Electric account as I was handing over the apartment to another person. I called with the meter reading however they told me that the other person had already called to change over the account and they could not process my request. Two months later I got a debt collection notice but no copy of the bill. I called and got a copy of the bill and saw that they had closed my account with an estimated reading and then pushed the closure date forward a month. I called to sort it out but they refused to update the reading, despite the fact I had evidence of the actual reading. I raised a complaint which they closed without communicating any outcome. I emailed them multiple times to find out what the outcome of the complaint was but no response. Absolute disaster avoid at all costs.

Cannot believe how incompetent, rude and just the blatant disregarding of the customer experience.
THEIR checks of tne meters were wrong and now I have to pay for them, moved to prepay they’re just incredible.
Incompetent electric Ireland is they should be ashamed.

In the app I can't see my bills. Can't update meter readings.
What's the point of having it?

Stay clear don't look after their customers, been with them years never offered any discount, and last few months being charged ridiculous price 2 bills every 2 months for the last 2 bills, I will deffo change

Got PV panels end of March 2024. ESB network uploaded the MC6 form the 13th of May 2024. I have produced 700kw during this time and Electric Ireland won't pay it back to me. They blamed ESB... However, I am an Electric Ireland customer!!!
The CS is unsupportive, they ll never call back as promised.

Spoke to stephen pre pay gas and he was so lovely and kind and helped me sort out my meter. Iv been with electric ireland a long time. Anytime i spoke to someone they have always been kind. Lovely staff

Hi rang here to switch I've a solar system which I said to them was told a follow call would be made to me later in the day and guess what nobody rang rang another company switched no problem and with the fact I've already a solar system installed new supplier said great to have ..like me if they don't ring follow up etc try another supplier .rgds John

Hi, moved in new house on march 2024. Received bill for 504 days which was 528 euro. Contacted Electric Ireland. Was instructed to sent sign copy of tenancy agreement which I did. After that, no contact ,no new bill and guess what, got charged on account for all 504 days.

These characters come across as very dangerous. Better to have no electricity than have it here.

I emailed my complaints in February.
A northern Ireland woman called HANNAH was assigned to me. She wasted my time for 6 weeks, she complained by email about me missing her phone calls. She did not answer any of my complaints spoke about a man that had nothing to do with my complaint. She said that Electric Ireland had nothing to do with the ESB that they were 2 completely different companies. She then closed my complaints so that I could not continue with my case. She then kept sending me condescending emails saying so sorry that you are not happy, but your complaints are terminated. They are all badly trained and treat customers like we have no brains. They employ staff from another company in cork who have not got a clue how to deal with customers and they do not care. The administration in that company is terrible. I rang customer service twice to discuss my bill and got an Indian woman who kept shouting me down and would not let me talk, she then cut me off after getting me all confused. They harassed and bullied me for €1,200 that I did not even owe. I was harassed with phone calls mostly from private numbers, by rude hostile people from some shister solicitor office.
Electric Ireland has had to withdraw from N.Ireland as there was so many complaints about them and how they treated the customers.

Spoke with John just now on the phone. He was the most lovely, supportive customer service rep I’ve spoken to in a long time. Kept me super informed and at ease. John is great! Thank you for all your help John!

They slapped me with a bill on the 4th of April, due for payment on the 4th of April (it's normally two weeks after the bill issue date) and added overdue fees onto my account. I emailed them on the 4th of April about it, got an automatic response that it takes five days to get an email back.... Today is the first of May.
Horrible greedy thieving company.

Don’t joint these. They send dodgy people around houses offering £50 electric to switch over and when you do it’s so much more expensive it goes so fast lol. Absolute joke. Avoid these crooks it lasted a week and a half no joke. Use are cowboys lol trying to make a laugh out of people and I don’t see why you would need a voice recording for switching over. Just very strange and weird they are cleaning everyone out your £50 is more like £20 do one mate. Use should be ashamed of yourselves

Would give 0 stars if possible. Obscenely overpriced. Use any other energy provider.

When I changed my prepay meter to bill I was charged for my prepaid usage over 600€. Made more like 10 calls, 4 investigations. Last time they told that my case was close as I have credit on Electricity bill. But on Electricity bill I have credit as I got Goverment credit. Still my over €600 wasn't refunded. Staff just ignore me and playing games. Over 5 months still nothing.

Very poor customer service!given a bill for a time when I was on prepay electricity so got charged twice. 5 months later still have not got a refund.

I thought Panda power was bad enough and then I made even worse mistake to go to these scam doers. I left my apartment mid December 2023.and I don't need to tell you these bunch of incompetent characters is still sending me bills. They asked for official document that we don't live there anymore and they got it but no avail. Avoid them at any cost. I know they are all pretty much the same but this is just disgusting.

Electric Ireland has provided an excellent service for more than 10 years. I always got through to a competent person when I called including moving houses. - The only slight disadvantage has been that you have to call them every year to renegotiate your contract to get the the best price. - However, this year Mat and Killian were very helpful and everything went quickly as always. At least Electric Ireland now offers competitive existing customer retention rebates with any problems.

I cancelled my account with Electric Ireland in June last year, but this couldn't be done for whatever reasons (account is still open with them as far as I know as my account number is still valid, and I am still receiving bills from their end).
I have been charged for months after moving houses, so I cancelled my direct debit to them as I am NOT paying for the new tenant and they have opened a case with CMOS (their debt collectors) to get this money "I owe" back.
They do not care about their customers, they give false promises after false promises and do not listen to you when you have an issue.
They are making our lives miserable. All we want is for them to go away and deal with their problem on their own.
We are to get a mortgage soon, I really hope that their incompetence will not affect our mortgage in any possible way.

Do not go with this company, they will make your life miserable and just take your money.

Poor Customer service. The team doesn't know anything. all they know is the current rate and it is on the bill. wasting time on the call for 45min.