Electric Ireland Reviews 

I recently changed provider from Electric Ireland, and my account was €590+ in credit.
When there was no sign of my money being refunded, I checked their website carefully, and very well hidden, I found the instruction that the customer had to APPLY for a refund, which would then be sent by cheque.
I rang the number given, went through interminable questions, and was finally told the refund would be transferred to my bank account , not by cheque, as said on their website.
The only conclusion I can draw is that Electric Ireland would have made no move to refund my money- I won't be going back to them when I change provider again next year.

They refused to activate my account only because I am not the landlord, so I had to sign for a more expensive company.

I am an electric Ireland customer over 20 years and my experience with customer service has always been pleasant. The staff I have spoken to over the recent months have been extremely helpful with advice on reducing my costs and lower bills going forward .I found the people I have spoken to very pleasant and reassuring .I am grateful Thank you.

5 Stars 🌟 for the most amazing customer service I received today from DANIEL. I am changing providers to Electric Ireland as a result of this very positive experience. So different from the negative Customer Service I received from another provider. What a relief it was to speak to Daniel today; a kind, knowledgeable, professional person with impeccable customer service skills.

On top of charging exorbitant prices from a population that is growing increasingly impoverished under the watch of the corrupt Irish government, they offer a terrible service with extortionate and confusing estimated bills. It's disgusting.

Very simple they applied the energy credit to my bill, which reduced my October to November bill which was paid, then just before Christmas they issued me my new adding the energy credit to my balance meaning instead of my bill been 232 it now became 357 ? I don't have control over any process in issuing bills no problem paying bills but doesn't this sound like fraud ? This will be the 3rd time this has happened, middle men company's, have destroyed this country electric ireland is extremely and with out any doubt a middle man with political share holders

they dont speak english and cannot even activate my account. ZERO starts , NEVER AGAIn

THIS IS VERY DIFFICULT FOR ME BECAUSE I DO NOT LIKE BEING PERSONAL. BUT THE ORGANIZATION THAT IS ELECTRIC IRELAND MUST BE ROTTEN TO THE CORE TO HAVE SO MANY OBJECTIONABLE PERSONEL THAT MAKE UP THE ILLEGIBLE STAFF OF CUSTOMER SERVICES. THEY HANG UP ON YOU . THEY USEJARGONISTIC SPEAK AND WILL NOT SPEAK SLOW EMOUGH TO A 70+ YEAR OLD CLIENT !
I CANNOT TRUST THM ANYMORE SO I FOUND D ANOTHER SUPPLIER …. BAD RIDDANCE TO A POOR SHOW …. A GREAT EMBARRASSMENT TO HVE TO DEAL WITH SUCH IGNORANCE AND PETTY EMOTIONAL MISLEADING UNTRUTHS AND DELIBERATE OBFUSCATION…… ITS CLOSE TO BEING ILLEGAL !!!

Have been with them since day one
But what ever happened lately with there customer service it's shocking
3 months trying to set up an account
Now a month trying to close it.
Customer service do not have a clue
Finished with them

Just off the phone with Rhona who had me smiling from the offset of the interaction. She was so friendly with a great sense of humour. Rhona did an excellent job answering all my questions and offering useful information. I have now renewed my contract. Thank you Rhona for a wonderful customer service experience. I hope this review reaches her and her managers.

Extremely unprofessional and condescending bouncer. The bouncers couldn’t handle a situation and it seemed their only situation was to push women and grab men by their tops to get them out of queue. So many people were pushed on the floor. They didn’t seem adequate at all at their jobs. They’re only ability to handle a situation was to seem superior to another individual which is not way to act.

Do not get a smart meter

Your bills will never include a meter reading and you will have no way of knowing if you are being over charged…

I have been trying to get the meter reading from EI for ages, I’m just sent around in circles. Told me they don’t have this information and to contact ESB Networks…

How do they calculate their bills if they don’t have a meter reading???

Smart meter was not correctly explained to me at time of installation I was give no choice l but to install one. Now they say I don’t have the right to change from smart meter!

A tenant in my house changed from electric Ireland the middle of August this year and I got a closing a/c bill of 213.44 sometime after that. I assumed I had signed up for direct debit and did nothing about payment. I received a letter dated 6th of October from a solicitor to pay the outstanding amount immediately No reminder to say the bill was not paid or anything like that. I am not surprised that 89 % of the reviews are 1 star rating. I won’t be in a hurry to change back to electric Ireland again. The fact is I never will

What an absolute sh#t show of a company!! they promise this refund and that until it comes to giving it back!! One WHOLE YEAR OF DEALING with this company to get a refund back off them !!to be told today after A WHOLE YEAR that I'm not getting it, ROBBERS is all this company is stay away from that if you want to keep your money!!!!

An awful company with agents that give conflicting advice and are condescending on the phone. My property in Ireland was switched over to a tenancy. I asked them to exercise discretion and not charge me the €50 exit fee. They refused so I told them I won't be coming back and won't be recommending the tenants use Electric Ireland either. No clue about customer service or retention. Well done EI!

I’ve had a very disappointing experience with Electric Ireland and would not recommend them as an energy supplier. If you're considering switching, I would advise AGAINST it to AVOID any potential regrets!!!

They are happy to take your money from German N26 card even you are not the account but they won’t refund it to you or talk about the refund when you are not the account holder they owe me 403 euros and refuse to refund it to the original payment method this is theft in my eyes

I’m the new tenant in the property sorting some issues from previous tenant . Worst energy supplier I’ve ever experienced in my life dealing the issue. Never sorted the issues. Left no supply for almost a month my family suffer for it agent no idea how to solve the issue pointing finger each other never refund my money that they deducted decided to move to different energy supplier that give me €250 free credit for electric and €265 for gas very happy I’m sorted now. Never again they never value me as a new customer . No surprise you have 1.5 stars review.

Electric Ireland is great from day 1 for me. I have been with them for 6 years and never had a single issue. Some small stuff have been sorted right away. They always offered good discounts once my contract was over.

Once I made a mistake to switch to another provider as they offered better rates but they were so unprofessional that I returned to EI in the cool off period.

Keep the service level.

Awful Company, Awful customer service and complete Rip offs. AVOID THIS COMPANY.