I had an issue with my card details they were out of date, a eflow staff member mis-informed me that it would all be gone through on the next payment when i updated my details, naturally... See more
Company replied
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Reviews shaping this summary
Have been scammed before by a fake Eflow account. Had to change my card details . Rob was very helpful with this. Unfortunately my wallet was stolen in early Dec and the same issue arose with my acc... See more
Company replied
Poor technology implementation. I fill in everything on a page to pay the bill, and then it tells me I've not filled in a field that is not shown or available. Seems like a poorly outsourced solution.... See more
Company replied
I had a few querys relating to billing, I went on to the chat and chatted with a lovely girl called Niamh, cannot give her enough credit! so quick to respond, so easy to deal with and resolved all is... See more
Company replied
Company details
Written by the company
Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublin’s M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. eFlow is managed and operated by Turas Mobility Services. Turas Mobility Services was contracted by Transport Infrastructure Ireland (formerly National Roads Authority) to implement and operate the M50 barrier-free tolling system.
Contact info
P.O. Box 13294, South City DSU, Cork., FCK7528, Ireland
- (0818) 501 050
- info@eflow.ie
- www.eflow.ie
3.5
Average
497 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Worst customer service I've ever experienced
On 16Sep2025, a payment didn't go through of €86 due to another bill coming out of the account at the same time. I tried to log in for 24 hours to pay and I couldn't access my account.
Morning of 18Sep2025, 8:30 am I rang and your customer service agent sent me my username (I've had the account nearly 10 years..) and offered to take the payment. I made the payment. They told me my tag should work again within 6 hours.
At 5pm the tag still wasn't working, so I rang when I got home. I was advised the payment hadn't gone through. I could see it still pending on my end. Agent #2 helped me log into my account eventually and I paid 86 euro + whatever had been accrued from commuting since (152 euro in total). She advised me the 86 euro would be back in my account in 5 business days.
Today, 21Sep2025, I look at my account and I can see the payment was completed on 19Sep2025. I rang again. Agent #3 advises it'll be back in my bank account in 10 business days??? I say I'd been previously told 5 business days. "We're trained to advise 10 business days". Great.
I'm €86 euro short for the next two weeks. I use the m50 twice daily mon-fri minimum so ye get at least €25 from me every week -excluding fees. I told the agent this was unbelievable and I'd be moving to a different toll tag company - "yes you're fully within your rights to do that, bye"
An absolute shambles of customer service.
*Update 25Sep2025*
Gets worse - the person I spoke to on Sunday 21st ALSO lied to me. "I've processed the refund and it'll be with you in ten business days", two days later I still hadn't received a notification of refund being processed so I reached out over email and was told that it was credit. I've since rang another customer service agent who told me it was still pending on Sunday so it couldn't be processed then. I've closed my account. Good riddance. If this refund isn't processed asap expect to hear from me further.
21 September 2025
Unprompted review
Reply from eFlow
Hi there,
Thank you for taking the time to share your feedback. It’s very valuable to us and will help us improve the service we provide.
We’re really sorry to read about your experience and the frustration it has caused. We completely understand how stressful this must have been, especially when you rely on your tag every day.
Please note that it’s important to have sufficient funds in your account so payments can be processed smoothly and your account can remain active. Unfortunately, we are not informed why a payment is declined — this can only be confirmed by your bank. In some cases, a payment may fail if the authorisation process isn’t fully completed.
We’re also sorry to hear about the login issues you faced. If you forget your login details, these can be quickly reset online, and we’ll always be here to guide you through the process if needed.
We understand you were advised that your tag would work again within 6 hours. This was incorrect, and we apologise for that. In most cases it takes up to 24 hours for the tag to be active again on other toll roads, although M50 journeys are charged to the account immediately. We’re sorry for the confusion this caused.
Refunds can take up to 10 business days, depending on the bank. We’re very sorry that you were given different timelines, which understandably added to your frustration. We will make sure this feedback is shared with our team so clearer and more consistent information is provided.
Of course, you are free to move to another provider, but we would very much like to keep you with us — especially as you’ve been a loyal customer for nearly 10 years. To help avoid similar issues in the future, we recommend regularly checking your account details and payment method to ensure everything is up to date.
You can also view and update your account online at any time. For more guidance, please check our FAQ section on the website, which has plenty of useful information.
If you’d like us to review your account in detail and confirm the status of your refund, please reach out directly through our website using the contact form. We’ll be happy to check everything for you and ensure your account is fully up to date. We’re unable to resolve customer issues through Trustpilot.
Thanks,
Marta
eFlow Customer Service
A joke cash cow
A horrible joke cash cow for a bad service wish I could do that
20 September 2025
Unprompted review
Reply from eFlow
Hi Delvin,
Thank you for getting in touch.
We’re really sorry to hear you feel this way. We never want our service to come across as poor value, and your feedback is important to us. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to check this for you. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marta
eFlow Customer Service
Terrible Customer Service
The lawyers Eflow work with are absolutely unprofessional – rude, unhelpful, and even racist in their attitude. Whenever we asked for any written documentation, they simply said they couldn’t “deal with us,” which is unacceptable. This shows a complete lack of professionalism. On top of that, the customer service management is appalling. Overall, a terrible experience.
17 September 2025
Unprompted review
Reply from eFlow
Hi Sila,
Thank you for sharing your feedback.
We’re very sorry to hear about your experience and that you felt treated this way.
We take such concerns seriously and would like to look into this further for you.
Please contact us directly with your case details so we can review the situation and assist you properly. We’re unable to resolve such issues through Trustpilot.
Please contact us through this link www.eflow.ie/contact-us/, and we’ll do our best to resolve the issue quickly.
Thanks,
Marta
eFlow Customer Service
Basically a 30 euro base charge
They contacted me with legal threats asking me for 30 euro only because my account had less than 12 euro. I use this toll probably once a year and had enough money for 3 more trips. So you are better off not having the account and paying each time you use the toll and you end up saving 30 euro.
I can't even understand how this is legal. Avoid creating an account, pay after using it and save money.
6 September 2025
Unprompted review
Reply from eFlow
Hi Mac,
Thank you for your feedback.
Just to explain how the top-up account works: toll charges are deducted from the account credit. When the balance falls below €12.00, the system automatically tops up from the registered payment method on the account. The minimum top-up amount is €30.00, although you can increase this if you wish.
The €12.00 balance threshold is in place to make sure your account always has enough credit to cover any toll charges. Once the balance drops below this amount, the system triggers a top-up to prevent any service interruption or missed payments. It’s simply a safeguard to keep everything running smoothly.
Please note that the top-up account is not the only option available. We also offer a bill pay account, where there are no top-ups. Instead, you pay monthly for the tolls you’ve used, and you receive an invoice before payment is taken. You can check our website to see which option works best for you.
If there’s anything that needs to be resolved on your account, please contact us using the contact form on our website, as we’re unable to resolve account-specific issues through Trustpilot.
I hope this helps explain everything, but if you have any further questions, please get in touch with us. We’re here to help.
Thanks,
Marta
eFlow Customer Service
Disgusting
Disgusting. Having removing tolling booths to an online system should be illegal. Difficult to navigate, on a timer. Accidently payed double what I owed due to an unintuitive website. Absolutely vile.
30 August 2025
Unprompted review
Reply from eFlow
Hi Billy,
Thank you for taking the time to share your feedback.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’re always working to make our website as clear and easy to use as possible, and we’ll make sure your comments are passed on to the relevant team.
If you overpaid, please reach out to our customer service team and we’ll be happy to review this for you.
Please contact us through this link www.eflow.ie/contact-us/, and we’ll do our best to resolve the issue quickly.
Thanks,
Marta
eFlow Customer Service
Niamh thank you!! :)
I have to say I never ever write reviews but I am absolutely thrilled at the service I received from Niamh at eflow! She replied super quickly, actually listened to my issue, and came back and gave me a great solution! Niamh was so kind and polite and honestly it was a really nice encounter! Eflow is lucky to have you!! :)
22 August 2025
Unprompted review
Reply from eFlow
Hi Stacy,
Thank you so much for taking the time to share such lovely feedback.
We’re delighted to hear that Niamh was able to assist you so quickly and kindly, and that you felt truly listened to. We couldn’t agree more — we’re very lucky to have her on our team!
We really appreciate your kind words and are thrilled that your experience with us was a positive one.
Thanks again for your review!
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marta
eFlow Customer Service
I received a 'final penalty notice'…
I received a 'final penalty notice' from Eflow today 20th August to which it states travelling through the M50 on Thursday 14th August. Even though I had the Eflow Tag in my car! Someone in the Eflow Tag account office deactivated my car from the Toll Bridge at 11.37am instead of 4.30pm and now I have 2 bills. €154.96 + €7.60 . Unbelievable!
My god this company are really unbelievable. If it was possible to give zero stars I would.
14 August 2025
Unprompted review
Reply from eFlow
Hi Paula,
Thanks for sharing your feedback here. We actually received your query on Facebook earlier and reviewed your case in detail.
We’ve already replied to you directly there with a full update, and your complaint has been logged for further investigation. You’ll be contacted with the outcome once the review is complete.
From what we can see, your request to remove your vehicle on 14th August didn’t include a specific time, which made things unclear. Ideally, we should have clarified this with you, and we’re sorry for the inconvenience caused.
If you ever need any further help, please don’t hesitate to reach out to us again — either via private message on Facebook or through the contact section on our website.
Thanks,
Marta
eFlow Customer Service
The agent supported me great thanks
12 August 2025
Unprompted review
Reply from eFlow
Hi there,
Thanks a lot for your feedback – we’re really glad to hear our agent was able to support you!
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marta
eFlow Customer Service
Had to change my tag as my old one had…
Had to change my tag as my old one had stopped working. I went through the chat option and Niamh was the assistant. Niamh was excellent. Really easy to deal with, very informative and extremely helpful. Everything was explained clearly and Niamh made the process really straightforward. Thanks Niamh
12 August 2025
Unprompted review
Reply from eFlow
Hi there,
Thanks so much for sharing your experience with us. We’re delighted to hear that Niamh was able to make things so clear and easy for you – we’ll be sure to pass on your kind words to her.
We really appreciate you taking the time to leave this review.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marta
eFlow Customer Service
Eddie The Eagle To The Rescue
I had an issue with my card details they were out of date, a eflow staff member mis-informed me that it would all be gone through on the next payment when i updated my details, naturally i thought my tag was back up and running, HOWEVER.
My tag was NOT re-activated and they tried to apply a hefty penalty, it took me 8 weeks to get it sorted. The management acknowledged that their own staff member made a mistake and yet tried to penalize myself with a fine, i refused to pay it.
I got a phone call then of a Gentleman called Eddie, who helped me out a lot and only charged me for my journeys at the lower rate.
I just want to say thank you to Eddie, he was a genuine bloke who actually wanted to help with the suitation and fix the eflows staff members mistake, which he did with grace and true professionalism it was a pleasure dealing with him.
I think the management should be ashamed of themselves, openly admitting liability and yet not acting on the mistake of a staff member/themselves.
I think they all need to be re-trained and actually understand how to do their job, its not only to help staff but also to help customers!
Maybe Eddie can teach them a thing or 10
Cheers Eddie
12 August 2025
Unprompted review
Reply from eFlow
Hi there,
Thanks so much for taking the time to share your experience with us. We’re really glad to hear that Eddie was able to step in and support you – we’ll make sure he gets to see your kind words. He’ll be delighted to know the difference he made.
We’re truly sorry for the mix-up you had to go through before that point. Your feedback is important and it helps us to improve, so we’ll take this on board to make sure situations like this are handled better in the future.
Thanks again for your patience and for highlighting Eddie’s efforts – we’re lucky to have him on the team!
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marta
eFlow Customer Service
No empathy, no solution
Agent(Patricia) was not being helpful at all. Kept saying the same thing instead of looking for other options for the customer and has no empathy. Customer service should be a vital area in every business but it doesn't appear to be with eFlow ie.
18 July 2025
Unprompted review
Reply from eFlow
Hi Rikki,
Thank you for your feedback!
We're really sorry to hear about your experience with our customer service agent. It’s important to us that our team provides helpful and empathetic support, and it’s disappointing to know we didn’t meet those standards this time.
We’ll pass your comments on to the team so we can work on improving. Your input is valuable and helps us get better.
If there’s anything specific we can do to fix the situation or if you want to talk more about what happened, please reach out to us directly.
You can find our contact information on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Pauline was fantastic!
My car was sold but my account was still being charged. Pauline had it sorted in a matter of minutes and raised a dispute case for the fees on my behalf, fantastic customer service. 10/10 Thank you Pauline. Vodafone could learn a thing or two from Pauline! 😄
8 July 2025
Unprompted review
Reply from eFlow
Hi Dee,
Thank you so much for your kind words and for taking the time to leave us this lovely review!
We’re happy to hear that Pauline was able to sort everything quickly for you and provide the support you needed.
We’ll be sure to pass along your praise – she’ll be delighted! 😊 Your feedback means a lot to us, and we’re so glad we could make things right.
If you ever need anything else, don’t hesitate to reach out. Our contact details are available on our website at www.eflow.ie/contact-us/.
Wishing you all the best!
Thanks,
Marta
eFlow Customer Service
Flawed system
Cannot change "post pay" to "pre pay" account, only if a new account is created.
Cancel account "submit" button doesn't work.
Support button (floating message icon) also doesn't work.
The system is annoying for customers.
There are so many complaints everywhere I don't know how they manage to get away with providing such bad service.
Edit after eflow reply - this is still not acceptable for a system. One should be allowed to change their payment type without going through the hustle of closing their account and creating a new one all over again. I understand the support team is there to sort what can be done, but customer complaints should reach higher levels in the company to allow a development for that in the system (and fix buttons with bugs).
22 June 2025
Unprompted review
Reply from eFlow
Hi Amanda,
Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience you've experienced!
To change the billing account type, unfortunately, you need to close your current account and create a new one. Please note that you'll require an alternative email address for this process, as your existing email will remain linked to your initial account. Once the new account is set up, you can update your email address by signing into your account online.
If you encounter any difficulties, I recommend trying the following troubleshooting steps:
Reload the page
Verify your network connection
Ensure all software and system updates are current on your device
Use a different browser, such as Chrome, Firefox, or Microsoft Edge
Enable pop-ups for www.eflow.ie
Clear your browser's cache, cookies, and browsing history
Open an Incognito (Chrome) or InPrivate (Edge) window
Try accessing the service from a different device (laptop, tablet, or phone)
You can set up a new account by following this link: https://secure.eflow.ie/#/signup
We are eager to assist you directly in resolving these issues. Please contact our support team with your details, and we will do our best to help you promptly.
You can find our contact information on our website at www.eflow.ie/contact-us/.
Your feedback is very important to us and helps us improve our service. Thank you for your understanding and patience.
Thanks,
Marta
eFlow Customer Service
Niamh went above and beyond to help me…
Niamh went above and beyond to help me get set up and solve my problem. She made the whole experience easy from start to finish.
19 June 2025
Unprompted review
Reply from eFlow
Hi Barry,
Thank you very much for your kind words.
We are delighted to hear that Niamh was able to assist you and make your experience smooth and hassle-free. Providing excellent support is our top priority, and it's wonderful to know that Niamh went above and beyond to help you.
If you need any further assistance in the future, please don't hesitate to reach out. We truly appreciate your feedback!
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Threatening email from eflow
Recently I had a fraudulent transaction on my bank account, and had to cancel my card and get a new one, which I had to wait 5 days for. Obviously this is annoying for several reasons, one being that I have to update my new payment details on certain sites. I received an email from eflow the day my payment failed, threatening me with account close if the payment card wasn't updated. No gentle reminder or any kind of understanding. Also, if you have to get a replacement tag, you have to return the old one within 20 day's or you will be fined 20 euro. Not a very nice company.
10 June 2025
Unprompted review
Reply from eFlow
Hi Damien,
Thank you for sharing your feedback.
We understand how frustrating it can be to manage payment updates during such situations.
Regarding the payment process, we would like to inform you that if updating your card details is not feasible at the moment, our customer service team can assist in adding a direct debit to your account, providing an alternative payment method. You can also update your payment method online. Please visit our FAQs for more help: https://www.eflow.ie/faqs/.
Concerning the tag, please note that it is a property of eFlow and is rented to our customers. As part of our environmental responsibility, we require the return of the tag within 20 days to ensure proper disposal. If the tag is not returned within this period, a fee of €20 applies as outlined in our terms.
We appreciate your understanding and are committed to providing better support in future.
If there is anything else I can assist you with, please do not hesitate to reach out through the contact details provided on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
I cancelled my account & returned tags…
I cancelled my account & returned tags for vehicle last January 2025. Eflow continued to take standard fees by direct debit from my bank account until I was forced to stop direct debit payments. Eflow continue to send emails telling me I owe them money. Have spoken on two separate occasions to their staff who assured me that they would deal with complaint. 5 months later its still ongoing, continued harrassed by email, they even told me they suspended my account
18 June 2025
Unprompted review
Reply from eFlow
Hi Patricia,
Thank you for reaching out and sharing your experience with us!
We sincerely apologise for the frustration and inconvenience this situation has caused you. Please understand that, unfortunately, we are unable to handle complaints through Trustpilot.
To ensure your concerns are addressed promptly and effectively, we kindly ask that you contact our dedicated customer support team directly at 0818 50 10 50 (or +353 1 461 0122 if calling from outside Ireland). Our team is available to assist you with your issue. Our lines are open Monday to Friday from 8 a.m. to 9 p.m., and on weekends from 10 a.m. to 6:30 p.m.
We truly appreciate your patience and understanding as we work to resolve this matter. If there is anything else I can assist you with, please do not hesitate to reach out through the contact details provided on our website at www.eflow.ie/contact-us/.
Thank you once again for bringing this to our attention. We are committed to resolving your concerns as quickly as possible.
Thanks,
Marta
eFlow Customer Service
Always get amazing customer service
Always get amazing customer service. Aoife just fixed a few wee problems I was having. Btw, the tolls teams are always great fun too!
12 June 2025
Unprompted review
Reply from eFlow
Hi Helen,
Thank you so much for your kind words!
We're happy to hear that you always receive amazing customer service and that Aoife was able to help with your issues. It's also fantastic to know that you enjoy interacting with our team.
We truly appreciate your feedback and look forward to assisting you again in the future.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Really Helpful with reasonable disputes
They've always been really helpful with my queries over the phone and find fast solutions to my issues when they are reasonable disputes.
9 June 2025
Unprompted review
Reply from eFlow
Hi Rafael,
Thank you so much for your kind words!
We're glad to hear that our team has been helpful and able to provide quick solutions to your queries. We always strive to assist our customers as best as we can!
If you ever need any further assistance, please don’t hesitate to reach out. Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Shambolic
This is a shambolic operation, with systemically failing technology, know-nothing staff, and no way to register a complaint with a bona fide customer service department.
I want to echo the comment posted by Jason Carmody here a couple of months ago, because it also describes my experience. Clearly, Eflow has done nothing to address his complaint after all these weeks. As a tourist from the UK, the time and energy I have had to spend dealing with Eflow in order to pay a single toll has left me with a very poor impression of how Irish toll roads are managed. Sort it.
6 June 2025
Unprompted review
Reply from eFlow
Hi Anne,
Thanks so much for sharing your feedback with us. We're really sorry to hear about the inconvenience and frustration you've experienced. We know how important it is to handle these issues quickly and clearly.
If you received a penalty notice for a UK vehicle and wish to dispute it, you should contact Euro Parking Collection directly. You can do this by visiting their website at www.epcplc.com/communication/ or by calling them at +44 (0)20 7288 9740. They will thoroughly investigate your case and work to resolve it properly.
Please note that we’re unable to handle complaints through Trustpilot. If you want to discuss this further with eFlow, you can contact us at 0818 50 10 50 (or +353 1 4610122 from outside Ireland). A member of our team will be happy to assist you. Our lines are open Monday through Friday, from 8 a.m. to 9 p.m., and on Saturday and Sunday, from 10 a.m. to 6:30 p.m.
We appreciate your patience and understanding, and we hope everything gets sorted out soon.
Thanks,
Marta
eFlow Customer Service
Well done eflow
This is my first time leaving a review, I have never left left a review for any service provider but I felt I had to in this instance. I just wanted to congratulate eflow.ie and in particular to Padraig who I was fortunate enough to speak to this evening. My husband recently passed away and I am in the process of sorting out his affairs. This is a difficult time for me but Padraig was so professional, straight to the point and explained what I had to do. My husband and I shared our car and I wanted to keep our account but Padraig explained that he would close the account and clear the balance (which I did not expect). I said I was happy to keep the account as it was but he said it was better to keep everything accurate and said that receiving invoices or correspondence in my husbands's name might be difficult for me. I never thought of this but as soon as he said that I felt so relieved. That a complete stranger could be so compassionate and kind has left me overwhelmed, hence why I felt the need to comment on my experience. Dealing with someone who was professional, knowledgeable and compassionate all at the same time was refreshing. An experience I will never forget. Well done eflow.ie
29 April 2025
Unprompted review
Reply from eFlow
Hi Deirdre,
Thank you so much for sharing your experience.
We truly appreciate your honesty and openness during such a difficult time. It’s wonderful to hear that Padraig was able to provide you with professional, compassionate, and clear support when you needed it most.
Your kind words mean a lot, and we will be sure to pass them along to the team. We always strive to treat our customers with care and understanding, especially in challenging moments like yours.
Wishing you strength and comfort in the days ahead. If you ever need any further assistance, please don’t hesitate to reach out.
Take care!
Thanks,
Marta
eFlow Customer Service
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