Eflorist Reviews 

293,122
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 6,339 reviews, most reviewers were somewhat happy with their experience overall. Many consumers found the online ordering process straightforward and appreciated the timely delivery of their flowers. People often received beautiful, fresh bouquets that were well-packaged and arrived in excellent condition. However, some customers noted significant issues with product quality, reporting flowers did not resemble pictures, were poor, or died quickly. Delivery problems were also frequent, with orders arriving late, at the wrong address, or not at all, often due to the courier. Additionally, some experienced missing items like cards or chocolates, and a few were dissatisfied with customer service.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing disappointment as the flowers received... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising the ease of... See more

Order

Customers had ambiguous experiences with order, with many reporting issues such as incorrect deliveries,... See more

Quality

Users describe ambiguous interactions with quality, with some customers praising the excellent condition and... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction with the ease of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Flowers delivered by Evri OK but NO message, no free card and no free chocolates!!! As there was no sympathy message with the flowers, the recipient had to ring round to find out who had sent them. D... See more

Rated 2 out of 5 stars

We paid extra for same day delivery, but they failed to deliver same day. We ordered on the Wednesday 29/7 and they did not deliver to Friday 31/7. We were not refunded the addition fee we paid for s... See more

Rated 2 out of 5 stars

Have previously ordered with no problems. Last two occasions flowers have not been as nice. Delivery has been poor, one time delivered to wrong address and the recipient had to go find them and last... See more


Company details

  1. Flower Delivery
  2. Florist
  3. Flower Market
  4. Gift Shop

Written by the company

We delivered our first bouquet of flowers in 1947 and haven't slowed down since. Each bouquet from Eflorist is carefully designed with the lucky recipient in mind. With same day or next day delivery available on our beautiful collection of flowers, whatever the reason we offer a convenient solution to sending that special gift. Eflorist is committed to supporting our growers, dedicating resources to the farming communities across the world and choosing British growers where possible. We have an extensive range of courier flowers, which are carefully packaged and sent via tracked delivery. We're proud to support our local high streets, working closely with over 1,500 florist members who craft and hand-deliver our bouquets each day

Eflorist

Written by the company

Seven Day Freshness Guarantee!
By using only the finest and freshest stems for our flower deliveries, we can guarantee a minimum of seven days of freshness, meaning you can be sure your flowers will be enjoyed for as long as possible and remembered for even longer.
Same Day Flower Delivery!
When you order flowers online for same day flower delivery, your order is sent through our network of extremely talented professional local florists, handled with the utmost care and attention, hand-prepared and hand-delivered to the recipient.
Supporting Local Florists!
We aim to make it easier than ever to make your friends, family, colleagues and loved ones happy, noticed and remembered. Your order supports our network of expert, highly talented local florists across the UK & Ireland.

Same Day Delivery from Local Florists

Order Flowers Online Before 3pm for Same Day Flower Delivery

Order your flowers online before 3pm Monday to Saturday for a same day flower delivery by one of our expert local florists. All our flowers are delivered with their freshness guaranteed for a minimum of seven days!

Contact info

3.1

Average

TrustScore 3 out of 5

293K reviews

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3.1

All reviews

(293,122)

6,243 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Sunflowers

Sunflowers came, very pleased. Free card came, very pleased. No free chocolates though, bit disappointing.

7 August 2026
Rated 1 out of 5 stars

Shocking

The flowers weren't delivered on the date they should've been. Contacted Eflorist and they stated i should've paid extra to ensure they were delivered on time. Evri they messaged me to tell me they were on the way back to Eflorist. Contacted Eflorist and they were unaware but said they will schedule for next day delivery. Surprise surprise didn't get delivered as Evri said the parcel was larger than expected so needed to be a special delivery. Hopefully get them Tuesday as the person they were going to isn't back at work until then. Customer services were terrible offering the usual £5 voucher. Evri hopefully deliver them on Tuesday and not tomorrow (saturdaya0.

7 August 2026
Unprompted review
Rated 1 out of 5 stars

Petrol Station Flowers

Awful experience

Bouquet ordered looks nothing like the flowers that arrived. Resembled Petrol Station flowers.

Disappointed along with recipient

Followed up with a complaint which was not upheld as they thought they were OK.

Ridiculous - wont be ordering from here again

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Well to say I was highly disappointed…

Well to say I was highly disappointed paying over £24 plus delivery for the tiniest bouquet of flowers I could of paid a fiver for in Tescos, I wasn't expecting them to be delivered in a box either and to say the free box of chocolates were an insult at that size, doesn't make for any compensation for the lame flowers received. Will NOT be ordering again from eflorist! Highly disappointed!

7 August 2026
Unprompted review
Rated 2 out of 5 stars

Delivery and quality as expected. Poor website. Might not use again.

The flowers were delivered as expected and appreciated. I would like to offer a bit more feedback about the process of ordering and opening an account. I had several orders to make, so I paid more for the first one in order to get free delivery for the others. At the point of the first order nothing was made obvious about needing to open an account to take advantage of this. I had to work it out for myself. You would have got my respect more if you'd pointed this out and directed me to a link to opening an account. Also I need to ask, why do you make the opening of an account so difficult? I had numerous attempts. Some simply did not register, on two occasions the promised code was not sent to my phone or email. I nearly gave up. It really should not have taken 3 hours to send 4 bouquets. Finally if you use dynamic pricing you really should alert customers to this. I sent 4 identical bouquets. The last one cost more than the others. Not good policy if you want repeat orders.

30 July 2026
Rated 1 out of 5 stars

Rubbish customer care

After having paid extra for next day delivery My order was sent to the wrong post code (due to fault of your company) and never got delivered.
Tried contacting eflorist customer services all I got was referral to your terms and conditions. Rubbish service I will not be using this company again

31 July 2026
Rated 1 out of 5 stars

I out the wrong house number on the…

I out the wrong house number on the irder..my fault..but was offered very little help by eflorist..I thought they'd want my new order and would offer to redeliver..I didn't mind paying again..my mistske..they didn't seem to want my business

27 July 2026

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