The Edinburgh Casting Studio Reviews 511

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and the amazing results they achieve, often highlighting the fine detail captured. Many consumers also appreciate the clear and easy-to-follow instructions provided, making the process enjoyable and successful. The delivery service is consistently described as fast and efficient, with many orders arriving the next day. However, some customers encountered issues with their orders, such as receiving only a partial delivery or a broken bucket. A few people also experienced problems with the instructions, noting that the provided "line" for filling the casting bucket was incorrect, leading to overflow, or that the casting material did not solidify as expected. Additionally, some reviewers mentioned that the finished product did not extend as far up the arm as depicted on the website, suggesting the bucket could be taller.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the high quality and professional... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the high quality products and professional... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering and the... See more

Instructions

Customers had positive experiences with instructions. Many reviewers found the instructions easy to follow,... See more

Based on these reviews

Rated 5 out of 5 stars

The cast we made of my mum and dad's hand us fantastic. They both recently passed away so it makes it even more special. I recently contacted Edinburgh Casting Studio regarding the dome to display i... See more

Company replied

Rated 5 out of 5 stars

This really is such a beautiful idea. And so well designed that anyone can get perfect results. At a few points in the process I was sure I had messed up (alginate powder didn't combine easily with th... See more

Company replied

Rated 5 out of 5 stars

Very quick delivery . The delivery driver threw it over the fence instead of knocking on the door . Broke the bucket which you obviously need to make the casting . Rang them up and they replaced it .... See more

Company replied

Rated 5 out of 5 stars

I bought two of the handcasts before Xmas but only one was delivered. I contacted TECS who promptly send out another casting the next day. Super helpful and will be back once I’ve tried out my fir... See more

Company replied

Rated 1 out of 5 stars

We received our kit as a gift for or anniversary. The directions were not good nor was the result! Firstly, we filled the provided “casting bucket” to the “LINE” as per the instructions. Th... See more

Company replied

Rated 1 out of 5 stars

We received a kit as an anniversary gift. Sadly, the casting did not solidify as the instructions suggested. The entire process was a major disappointment. Customer service was not helpful in... See more

Company replied

Rated 5 out of 5 stars

I got this item as a birthday gift for my mum. We haven't used it just yet, so can't comment on how it turned out, but it's goin to be my mums,mine & my daughters hand holding each others. 3 generatio... See more

Company replied

Rated 5 out of 5 stars

Turned out amazing ! Really easy to follow instructions, packaged well . Great fun to do , even my doubtful partner was amazed at the detail captured

Company replied

Rated 5 out of 5 stars

Very helpful re delivery.. extremely helpful and changed the address I had given and arranged overnight delivery so my daughter could have her present on her birthday.

Company replied

Rated 5 out of 5 stars

Easy to follow instructions, messy but a wonderful idea for a keepsake when loved ones are near but so far in life and death.

Company replied

Rated 5 out of 5 stars

Kept Up to date til delivery Had issue with broken bucket was resolved and new one in post immediately.. thanks

Company replied

Rated 5 out of 5 stars

This hand casting kit was purchased as a gift so cannot comment on quality but it was delivered on time and I am sure will be an appropriated gift

Company replied

Rated 5 out of 5 stars

I can’t praise this company enough. I wanted a family cast for a lass with little time to spare. Sarah from the Edinburgh casting studio ensured it was sent overnight. There will now be an everlas... See more

Company replied

Rated 5 out of 5 stars

The item arrive in super quick time, was well packaged and had everything we needed to make the cast. Highly recommended company.

Company replied

Rated 5 out of 5 stars

Delivery was so quick, after ordering, The instructions were very clear, loved the results, and ordered a refill aswell.

Company replied

Rated 5 out of 5 stars

This is my second order, great price, speedy delivery and hopefully this cast will turn out as good as the first.

Company replied

Rated 5 out of 5 stars

Great company fast delivery instructions easy to follow.this is my 3rd casting I've done.

Company replied

Rated 5 out of 5 stars

A truly professional company, with professional finish, high quality products. Their customer service has genuine Scottish warmth and desire to help in any way possible.

Company replied

Rated 5 out of 5 stars

1: It was great to be able to speak to someone on the phone, and the lady was really helpful and friendly. 2: The parcel arrived the next day. 3: The product is very good quality and I am delighte... See more

Company replied

Rated 5 out of 5 stars

I ordered a refill and a glass dome, they arrived the following day. The glass dome was for a cast that we had already made and the refills are for gifts

Company replied

Rated 5 out of 5 stars

Our second attempt. My husband held my hand so tight that my fingers were squashed. Lovely dome. When it is done we will send it back for painting.

Company replied

Rated 5 out of 5 stars

Ordering on the website was quick and easy. The delivery arrived fast too.

Company replied

Rated 5 out of 5 stars

Excellent prices with quick delivery great results thank you for creating a cherished memory

Company replied

Rated 5 out of 5 stars

Excellent service. Very prompt delivery. Well packaged. Thank you

Company replied

Rated 3 out of 5 stars

I have read the reviews on this product and was keen to purchase as a gift for a friend at the cost of £44, only to arrive at the checkout to be charged a further £16.95 for delivery. I could get free... See more

Company replied

Rated 4 out of 5 stars

Bought this to do a casting of myself and my husband. By the time we got around to doing it, we had had it 12 months and I wasn't sure if it would be okay. We tried it anyway but as the alginate didn'... See more

Company replied

Rated 3 out of 5 stars

It was sent with a signature for delivery I was at work and could not get the delivery. I have asked for a re delivery and I have no idea where it is now . Not at my happiest about that but I will try... See more

Company replied

Rated 4 out of 5 stars

Easy ordering system, prompt delivery. Not used the product yet, but I’m sure it will be excellent.

Company replied


Company details

  1. Art Handcraft
  2. Handicraft
  3. Scrapbooking Store
  4. Sculpture

Written by the company

Create beautiful handhold sculptures in under an hour with The Edinburgh Casting Studio's world famous hand moulding kits. Our tried and tested kits come with everything you need to make a lasting memory to cherish forever with the ones you love. Our little company truly believes that great customer service is just as important as the quality of our products so were incredibly proud to win the Customer Focus Award at The Institute of Customer Service's Customer Satisfaction Awards 2021.


Contact info

4.8

Excellent

TrustScore 5 out of 5

511 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This hand casting kit was purchased as…

This hand casting kit was purchased as a gift so cannot comment on quality but it was delivered on time and I am sure will be an appropriated gift

11 November 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for the positive feedback, we hope the gift was well received!

Rated 5 out of 5 stars

Efficient Company

Ordered by phone. Spoke with lovely helpful lady and order received 3 days later with no issues. The casting sets are Christmas gifts so don’t know yet how they will turn out.

30 October 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you so much, we were more than happy to help! Excellent Christmas Presents, we're sure you'll have some very happy recipients :)

Rated 5 out of 5 stars

I ordered a refill and a glass dome

I ordered a refill and a glass dome, they arrived the following day. The glass dome was for a cast that we had already made and the refills are for gifts

28 October 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for the feedback! We hope the glass dome was the perfect finishing touch for your hand cast :)

Rated 5 out of 5 stars

I have done a cast before of my husband…

I have done a cast before of my husband and I and thought it turned out great so this kit I received now is for a Christmas present so I am sure they will be over the moon with it as we were with our casting

27 October 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for the feedback, what a lovely gift to give at Christmas! We're sure that it will be well received :)

Rated 3 out of 5 stars

It was sent with a signature for…

It was sent with a signature for delivery I was at work and could not get the delivery. I have asked for a re delivery and I have no idea where it is now . Not at my happiest about that but I will try and track it down.

10 October 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Dear Stephen,

Thanks so much for the feedback. I'm sorry that you weren't at home for the first delivery attempt and this caused some worry. We send all orders using a signed for service so they're not left on doorsteps and at risk of going missing.

I've checked the tracking and can see your order has now been successfully delivered. I hope you're happy with the kit once you've had the chance to use it.

If you have any further issues, please email us at hello@edinburghcasting.com

Rated 5 out of 5 stars

Turned out amazing

Turned out amazing ! Really easy to follow instructions, packaged well . Great fun to do , even my doubtful partner was amazed at the detail captured

8 October 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for the wonderful feedback!
It's so great to hear that your casting was such a success. We'd love to see your results :)

Rated 5 out of 5 stars

Great company fast delivery…

Great company fast delivery instructions easy to follow.this is my 3rd casting I've done.

6 October 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for being such a loyal customer, we're so pleased you're enjoying our kits!

Rated 5 out of 5 stars

Not used yet.

So far so good but I haven't used it yet.

21 September 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for the feedback, we hope you enjoy the casting experience!

Rated 5 out of 5 stars

Stunning results - trust the process!

This really is such a beautiful idea. And so well designed that anyone can get perfect results. At a few points in the process I was sure I had messed up (alginate powder didn't combine easily with the water at first; felt there were too many air bubbles in the alginate; we probably took our hands out a bit too agressively...) But then I crumbled away the alginate to reveal the plaster and it was perfect! Captured so much fine detail. The cast is currently on the side drying and still uncanny to me to catch sight of it and totally recognise my partner's hand and his knuckles. Love it!

18 September 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for wonderful review with such detailed feedback! We're so pleased that the casting was such a success! We'd love to see your finished piece :)

Rated 5 out of 5 stars

Quick delivery

Quick delivery, can’t speak on castings as they are Xmas presents

13 September 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for the 5 star review! We hope the presents are well received at Xmas! x

Rated 5 out of 5 stars

Very good service highly recommend

Delivery was so quick, after ordering,
The instructions were very clear, loved the results, and ordered a refill aswell.

3 September 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for the wonderful review! We'd love to see your finished piece :)

Rated 5 out of 5 stars

Very helpful re delivery.

Very helpful re delivery.. extremely helpful and changed the address I had given and arranged overnight delivery so my daughter could have her present on her birthday.

9 September 2025
Unprompted review
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for the fantastic feedback Jo, we're so pleased it arrived with your daughter in time for her birthday! I hope she has a great casting experience x

Rated 5 out of 5 stars

Great

Great product

30 August 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

We're so pleased that you're happy with the Ultimate Hand Casting Bundle With Dome! Thank you for the review

Rated 5 out of 5 stars

I did it with my mum

I did it with my mum

21 August 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Thank you for the review! We hope you both enjoyed the casting experience! :)

Rated 5 out of 5 stars

Great service

Kept Up to date til delivery
Had issue with broken bucket was resolved and new one in post immediately.. thanks

15 August 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Hi Deborah, yes it was a real shame that your container was damaged during transit. We're glad we could make this right for you quickly! I hope the casting was a great success!

Rated 5 out of 5 stars

So happy we did this

So happy we did this - I love it. I have since bought more for wedding presents.

10 August 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

Such a unique present to give newlyweds! We're so pleased you've enjoyed using our kit, we'd love to see your finished piece x

Rated 5 out of 5 stars

Birthday Gift.

I got this item as a birthday gift for my mum. We haven't used it just yet, so can't comment on how it turned out, but it's goin to be my mums,mine & my daughters hand holding each others. 3 generations. I think she'll absolutely love it! ❤️🥰

11 August 2025
The Edinburgh Casting Studio logo

Reply from The Edinburgh Casting Studio

What a perfect gift for your mum! Do let us know how you get on with the casting...a beautiful keepsake for years to come :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look