The Edinburgh Casting Studio Reviews 511

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and the amazing results they achieve, often highlighting the fine detail captured. Many consumers also appreciate the clear and easy-to-follow instructions provided, making the process enjoyable and successful. The delivery service is consistently described as fast and efficient, with many orders arriving the next day. However, some customers encountered issues with their orders, such as receiving only a partial delivery or a broken bucket. A few people also experienced problems with the instructions, noting that the provided "line" for filling the casting bucket was incorrect, leading to overflow, or that the casting material did not solidify as expected. Additionally, some reviewers mentioned that the finished product did not extend as far up the arm as depicted on the website, suggesting the bucket could be taller.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the high quality and professional... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the high quality products and professional... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering and the... See more

Instructions

Customers had positive experiences with instructions. Many reviewers found the instructions easy to follow,... See more

Based on these reviews

Rated 5 out of 5 stars

The cast we made of my mum and dad's hand us fantastic. They both recently passed away so it makes it even more special. I recently contacted Edinburgh Casting Studio regarding the dome to display i... See more

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Rated 5 out of 5 stars

This really is such a beautiful idea. And so well designed that anyone can get perfect results. At a few points in the process I was sure I had messed up (alginate powder didn't combine easily with th... See more

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Rated 5 out of 5 stars

Very quick delivery . The delivery driver threw it over the fence instead of knocking on the door . Broke the bucket which you obviously need to make the casting . Rang them up and they replaced it .... See more

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Rated 5 out of 5 stars

I bought two of the handcasts before Xmas but only one was delivered. I contacted TECS who promptly send out another casting the next day. Super helpful and will be back once I’ve tried out my fir... See more

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Rated 1 out of 5 stars

We received our kit as a gift for or anniversary. The directions were not good nor was the result! Firstly, we filled the provided “casting bucket” to the “LINE” as per the instructions. Th... See more

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Rated 1 out of 5 stars

We received a kit as an anniversary gift. Sadly, the casting did not solidify as the instructions suggested. The entire process was a major disappointment. Customer service was not helpful in... See more

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Rated 5 out of 5 stars

I got this item as a birthday gift for my mum. We haven't used it just yet, so can't comment on how it turned out, but it's goin to be my mums,mine & my daughters hand holding each others. 3 generatio... See more

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Rated 5 out of 5 stars

Turned out amazing ! Really easy to follow instructions, packaged well . Great fun to do , even my doubtful partner was amazed at the detail captured

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Rated 5 out of 5 stars

Very helpful re delivery.. extremely helpful and changed the address I had given and arranged overnight delivery so my daughter could have her present on her birthday.

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Rated 5 out of 5 stars

Easy to follow instructions, messy but a wonderful idea for a keepsake when loved ones are near but so far in life and death.

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Rated 5 out of 5 stars

Kept Up to date til delivery Had issue with broken bucket was resolved and new one in post immediately.. thanks

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Rated 5 out of 5 stars

This hand casting kit was purchased as a gift so cannot comment on quality but it was delivered on time and I am sure will be an appropriated gift

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Rated 5 out of 5 stars

I can’t praise this company enough. I wanted a family cast for a lass with little time to spare. Sarah from the Edinburgh casting studio ensured it was sent overnight. There will now be an everlas... See more

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Rated 5 out of 5 stars

The item arrive in super quick time, was well packaged and had everything we needed to make the cast. Highly recommended company.

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Rated 5 out of 5 stars

Delivery was so quick, after ordering, The instructions were very clear, loved the results, and ordered a refill aswell.

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Rated 5 out of 5 stars

This is my second order, great price, speedy delivery and hopefully this cast will turn out as good as the first.

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Rated 5 out of 5 stars

Great company fast delivery instructions easy to follow.this is my 3rd casting I've done.

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Rated 5 out of 5 stars

A truly professional company, with professional finish, high quality products. Their customer service has genuine Scottish warmth and desire to help in any way possible.

Company replied

Rated 5 out of 5 stars

1: It was great to be able to speak to someone on the phone, and the lady was really helpful and friendly. 2: The parcel arrived the next day. 3: The product is very good quality and I am delighte... See more

Company replied

Rated 5 out of 5 stars

I ordered a refill and a glass dome, they arrived the following day. The glass dome was for a cast that we had already made and the refills are for gifts

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Rated 5 out of 5 stars

Our second attempt. My husband held my hand so tight that my fingers were squashed. Lovely dome. When it is done we will send it back for painting.

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Rated 5 out of 5 stars

Ordering on the website was quick and easy. The delivery arrived fast too.

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Rated 5 out of 5 stars

Excellent prices with quick delivery great results thank you for creating a cherished memory

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Rated 5 out of 5 stars

Excellent service. Very prompt delivery. Well packaged. Thank you

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Rated 3 out of 5 stars

I have read the reviews on this product and was keen to purchase as a gift for a friend at the cost of £44, only to arrive at the checkout to be charged a further £16.95 for delivery. I could get free... See more

Company replied

Rated 4 out of 5 stars

Bought this to do a casting of myself and my husband. By the time we got around to doing it, we had had it 12 months and I wasn't sure if it would be okay. We tried it anyway but as the alginate didn'... See more

Company replied

Rated 3 out of 5 stars

It was sent with a signature for delivery I was at work and could not get the delivery. I have asked for a re delivery and I have no idea where it is now . Not at my happiest about that but I will try... See more

Company replied

Rated 4 out of 5 stars

Easy ordering system, prompt delivery. Not used the product yet, but I’m sure it will be excellent.

Company replied


Company details

  1. Art Handcraft
  2. Handicraft
  3. Scrapbooking Store
  4. Sculpture

Written by the company

Create beautiful handhold sculptures in under an hour with The Edinburgh Casting Studio's world famous hand moulding kits. Our tried and tested kits come with everything you need to make a lasting memory to cherish forever with the ones you love. Our little company truly believes that great customer service is just as important as the quality of our products so were incredibly proud to win the Customer Focus Award at The Institute of Customer Service's Customer Satisfaction Awards 2021.


Contact info

4.8

Excellent

TrustScore 5 out of 5

511 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Beautiful End of Life Gift

Beautiful gift, which came well packaged including easy to understand instructions. The customer service was exceptional - I had an urgent question and this was answered in fantastic time and my query was resolved. Very happy customer - I will be recommending you to friends and family!

6 March 2025
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Reply from The Edinburgh Casting Studio

Thank you so much for the wonderful feedback! We really hope the casting went well and your friends have a beautiful keepsake to treasure for the times ahead x

Rated 5 out of 5 stars

Ordering was simple and arrived on…

Ordering was simple and arrived on time. It's a wedding gift so cannot comment on actual product.

3 March 2025
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Reply from The Edinburgh Casting Studio

Thank you for your feedback, we're so pleased the ordering was straightforward and your kit arrived on time. What a perfect wedding gift, we hope it's well received!

Rated 5 out of 5 stars

A "surprise gift" for our 25th wedding…

A "surprise gift" for our 25th wedding anniversary.
We haven't made our cast as yet, but I was very pleased with the service from Edinburgh Casting Studio. The kit arrived on the promised date, well packed and with easily understood instructions.

10 February 2025
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Reply from The Edinburgh Casting Studio

Happy 25th Wedding Anniversary! We hope you enjoy making a beautiful memory together with your casting kit :)

Rated 5 out of 5 stars

I shall hold your hand forever ❤️

Our casts arrived and I was a little nervous having to take the tub along with a hand mixer and oil to the hospital where my partner was staying before his passing.

We followed instructions, and I was adamant this wouldn’t work, however, how wrong was I.

They both turned out so beautiful and I have just sent them both away for a paint and tidy service.

Unfortunately my partner passed away on the 6th February after an 12 month battle with cancer at a young age of 54 and now we can hold his hand forever.

28 January 2025
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Reply from The Edinburgh Casting Studio

Thank you for the positive feedback Denise. We have your beautiful casts here and know how precious these are to you. We're so pleased you were able to make a precious memory together x

Rated 5 out of 5 stars

I had an order query they answered…

I had an order query they answered immediately. Very fast delivery of product. Helpful and polite.

29 January 2025
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Reply from The Edinburgh Casting Studio

Thank you so much for the lovely feedback, it means a lot to our little company. We hope you enjoy the casting experience!

Rated 5 out of 5 stars

Excellent

Quick delivery excellent product

29 January 2025
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Reply from The Edinburgh Casting Studio

Thank you for taking the time to review our casting kit, we're so pleased you were happy with everything!

Rated 5 out of 5 stars

Really quick and really effective

Really quick and really effective! Brilliant present for my grandad

28 November 2024
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Reply from The Edinburgh Casting Studio

Thank you for the lovely feedback Emma! We hope your grandad enjoyed the casting experience :)

Rated 5 out of 5 stars

Informative web-site and prompt delivery

The web-site is very informative and easy to navigate.
Once ordered, my purchase arrived within a few days.
I cannot comment on the contents as it is a Christmas present for a family member and as such has not yet been used.

28 November 2024
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Reply from The Edinburgh Casting Studio

Thank you for taking the time to leave us this review, we're so pleased you have been happy with the service! What a perfect Christmas present :)

Rated 5 out of 5 stars

Would thoroughly recommend …

Cannot recommend this company highly enough. The correspondence and communication were spot on and my parcel arrived the very next day. That’s 5* service and we cannot wait to see results of our casting at christmas.

28 November 2024
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Reply from The Edinburgh Casting Studio

Thank you for the wonderful review! Please let us know how the casting goes at Christmas, we'd love to see the results :)

Rated 5 out of 5 stars

Haven't used the kit yet but the…

Haven't used the kit yet but the customer service received was excellent!

24 November 2024
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Reply from The Edinburgh Casting Studio

Thank you so much for the feedback, it means a lot to us :) Do let us know how you get on with the kit.

Rated 5 out of 5 stars

All good

All good. Cast not used as a Christmas gift.

24 November 2024
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Reply from The Edinburgh Casting Studio

Thank you for the review, what a perfect Christmas gift!

Rated 5 out of 5 stars

Couples casting kit

Purchased a casting kit for my husbands 60th. I ordered in plenty of time and delivery was very fast . I was a little apprehensive but the instructions were easy to follow and the cast came out beautiful. I have already recommended this to my sister in law.

4 November 2024
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Reply from The Edinburgh Casting Studio

Wonderful, we'd love to see your finished piece! What a perfect gift for your husband

Rated 5 out of 5 stars

Easy ordering

Easy ordering, really fast delivery. I haven't used it yet but I have every confidence it will be great

13 November 2024
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Reply from The Edinburgh Casting Studio

Thank you for the review, we're so pleased that you're happy with the service! Happy Casting :)

Rated 5 out of 5 stars

Family Hand casting

First class job this is the third order I have placed, very good product and very professional company.

4 November 2024
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Reply from The Edinburgh Casting Studio

Thank you for being such a loyal customer, it means a lot to our little company :)

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. Parcel force simply not delivering and Sarah took all in hand and changed carrier. Lovely idea for present

3 November 2024
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Reply from The Edinburgh Casting Studio

We're so pleased we could put this right for you! we pride ourselves on our customer service so this means a lot to our little company :)

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, excellent service, now to create the memory, thankyou.

4 November 2024
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Reply from The Edinburgh Casting Studio

We're so pleased you were happy with the delivery service, do let us know how you get on with your casting :)

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. I wanted a casting of my elderly dad and my hand. My dad is 93 and has dementia. It was difficult getting him to keep his hand still. The end result was far from perfect, but this was due to the challenge of the world of dementia. Nevertheless I will still treasure it always

30 October 2024
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Reply from The Edinburgh Casting Studio

We're so pleased that you managed to make this precious cast with your dad, something to treasure forever x

Rated 5 out of 5 stars

This is another for a friend who was so…

This is another for a friend who was so impressed with my result

Have just sent it away to get a bronze made

Really pleased as my wife has Early onset Alzheimer’s / Dementia

A keep sake for me

22 October 2024
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Reply from The Edinburgh Casting Studio

We hope your friend has a great result with the kit. We are working your your beautiful cast and can't wait for you to see it turned into real bronze, a precious keepsake

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