Hello, I recently had to change all of the utilities at my late mother's house into the executors names. After submitting an initial email to EDF asking what I should do, I was contacted by Julie who... See more
Company replied
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Having tried unsuccessfully to complete an online request for a refund, Alfie answered my call, gave sound advice, activated the credit request promptly and efficiently and was courteous throughout.It... See more
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My only complaint is that it's taken over 4 years to get this smart meter in ,however this was mostly down to the national grid taking so long to complete necessary work before the meters could be put... See more
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Hi Christopher Thankyou so so much for your help. When i first rang you I was in a bad place. But after speak to you and how u solved all my issues. I felt relieved. We Need every single per... See more
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Company details
Written by the company
We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
Contact info
United Kingdom
- hello@edfenergy.com
- www.edfenergy.com
Save cash and carbon with EDF
4.8
Excellent
260K reviews
Asks customers to review
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The young lady I spoke today Kelly
The young lady I spoke today Kelly . Was very clear and polite and listened to me. Hopefully I will continue to receive this type of service going forward as a new edf customer. Thank you Kelly .
29 September 2026
Reply from EDF UK
Hi Robert,
We're so pleased to hear about your excellent experience! It's wonderful that our team member was clear, polite, and listened to you. We truly appreciate your kind feedback and look forward to providing continued great service.
Thanks, Danielle
Shocking service
Possibly the worst company I have ever had to deal with, every time you call you get a different outcome no one knows what they are doing, ask to speak to a manager you get told it’s not possible and the customer service wow avoid speaking to Victoria from call center attitude is shocking!
25 September 2026
Unprompted review
Customer service agent understood my…
Customer service agent understood my issue straight away (a systems issue) and reassured I would be on the correct tariff when all went live. Thanks
29 September 2026
Reply from EDF UK
Hi Tony,
We're so pleased to hear about your excellent experience! It's wonderful that our customer service agent understood your issue straight away and reassured you about your tariff. Thank you for your fantastic feedback!
Thanks, Danielle
Call made with all queries dealt with…
Call made with all queries dealt with by Temi, all sorted. Well done
29 September 2026
Reply from EDF UK
Hi Mike,
Thank you for your fantastic 5-star review! We are so pleased to hear that all your questions were dealt with and sorted. Your positive feedback is greatly appreciated.
Thanks, Danielle
Reply from EDF UK
Hi Oonagh,
Thank you for your fantastic 5-star review! We are so pleased to hear that you had such a positive experience and found our team to be helpful and informative. Your kind words are truly appreciated.
Thanks, Danielle
Reply from EDF UK
Hi Peter,
Thank you for your wonderful feedback and the 5-star rating! We are so pleased to hear that you found our service to be helpful and professional. We truly appreciate your kind words.
Thanks, Danielle
Delayed faulty smart meter replacement
When I phoned EDF customer service to discuss the issue about my gas smart meter which has not been sending the signal to EDF for a number of months. I was connected to Hazel. I then found out that the last meter reading was received in October 2025. I was not happy to have been kept for so long not knowing what is going on and receiving estimate bill for a long time. She vas very understanding, knowledgeable and supportive and suggests to log a complaint and later get back to me with the new appointment to change the faulty gas meter. Thanks Hazel, I appreciate your help and hope this issue can be resolved soon.
29 September 2026
Reply from EDF UK
Hi Sofia, Thank you for your fantastic review! It’s wonderful to hear that Hazel went above and beyond to meet your needs. We'll be sure to share your feedback with them, and we’re looking forward to helping you again soon! Thanks, Danielle
Customer service is appalling
Customer service is appalling. Each adviser contradicts the other advice and has been most frustrating and longing onboarding process which is still not complete
28 September 2026
No issues but seemed a lot of security…
No issues but seemed a lot of security questions
29 September 2026
Reply from EDF UK
Hi Jonathan,
We appreciate your feedback. We understand that security measures can sometimes feel extensive, and we continuously work to balance security with convenience for our valued customers.
Thanks, Danielle
The operator was very clear and sorted…
The operator was very clear and sorted everything out instantly.
10/10
29 September 2026
Reply from EDF UK
Hi Kenneth,
Thank you for your fantastic 5-star review! We are so pleased to hear that everything was sorted out instantly and that the assistance you received was very clear.
Thanks, Danielle
Very helpfull
29 September 2026
Reply from EDF UK
Hi Haden, Thank you so much for the five-star review! We're thrilled that you had a wonderful experience with us. Your support means the world to us! Thanks, Danielle
The customer service advisor was…unable to action my request
The customer service advisor was amiable but sent me a link for a new tariff that asked me to email in. He should have been able to access this directly for me.
A simple task made difficult by your processes.
29 September 2026
Reply from EDF UK
Hi Robert,
We're sorry to hear that our process made a simple task difficult for you. We understand your frustration when you were asked to email in for a new tariff link that you felt should have been directly accessible. We take all of our customers feedback seriously to improve our services moving forward. Thanks, Danielle
Danielle
Reply from EDF UK
Hi Dominika, Thank you for the fantastic review! Providing excellent service is what we strive for every day, and it's great to know we hit the mark. Thanks, Danielle
Edf are a great energy supply.The…
Edf are a great energy supply.The service team are always very helpful.
29 September 2026
Reply from EDF UK
Hi Sarita,
Thank you for your fantastic 5-star review! We are so pleased to hear that you find our energy supply great and our service team always helpful. Your kind words are truly appreciated.
Thanks, Danielle
Hilary was polite courteous and very…
Hilary was polite courteous and very helpful. Was a delight to have spoken with someone so helpful
29 September 2026
Reply from EDF UK
Hi Stephen,
Thank you for taking the time to share your feedback. We're delighted to hear that our team member was polite, courteous, and very helpful. It's wonderful to know you had such a positive experience.
Thanks, Danielle
The phone was answered quickly and the…
The phone was answered quickly and the person I spoke to very helpful
29 September 2026
Reply from EDF UK
Hi Christine,
Thank you for your fantastic 5-star review! We are so pleased to hear that your call was answered quickly and that our team member was very helpful.
Danielle
Appointment to change my smart meters…
Appointment to change my smart meters cancelled as it clashed with hospital appointment Now having to wait until another suitable appointment is available The representative was helpful and polite
29 September 2026
Reply from EDF UK
Hi Eljayp,
We're sorry to hear about the inconvenience of your smart meter appointment being cancelled. We appreciate your understanding and are pleased that our representative was helpful and polite during the process. We'll do our best to find another suitable appointment for you as soon as possible.
Thanks, Danielle
I spoke with Graham and he spent ample…
I spoke with Graham and he spent ample time answering all my questions. Thank you
29 September 2026
Reply from EDF UK
Hi Christopher, Thank you for taking the time to leave us a glowing 5-star review. We're delighted that Graham was able to provide such excellent service, and we'll ensure your feedback is shared with them. Thanks, Danielle
Staff was very helpful informative and…
Staff was very helpful informative and knowledgeable
29 September 2026
Reply from EDF UK
HI Mr Shah,
Thank you for your fantastic 5-star review! We are so pleased to hear that you had such a positive experience and found our team to be helpful, informative, and knowledgeable. Your kind words are truly appreciated.
Thanks Danielle
I had a complicated issue to resolve…
I had a complicated issue to resolve and it was dealt with patiently and professionally. I am very grateful for the time spent getting things sorted. Marilyn was exceptional. Thank you Marilyn
29 September 2026
Reply from EDF UK
Hi Helen,
We're so pleased to hear about your excellent experience! It's wonderful that our team member was able to patiently and professionally resolve your complicated issue. We truly appreciate your fantastic feedback.
Thanks, Danielle
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