Eden Tyres & Servicing  Reviews 

10,383
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 325 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient, polite, and friendly staff, highlighting their helpfulness and professionalism in every interaction. The service is frequently described as excellent, with many appreciating the quick turnaround times, reasonable pricing, and easy booking process. People also commend the customer service for being transparent, honest, and providing peace of mind, making them a trusted choice for vehicle maintenance. However, some customers reported uncomfortable and unprofessional experiences, citing instances of rudeness and a lack of transparency from certain staff members. These reviewers mentioned difficulties in getting clear answers or quotes, and feeling that their concerns were dismissed.

What people talk about most

Service

Consumers find service to be positive, consistently praising the quick, friendly, and professional approach... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Price

Users describe positive interactions with price, often highlighting the reasonableness and competitiveness of... See more

Booking process

Customers had positive experiences with the booking process, consistently describing it as easy, fast, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Turned up 10 minutes late for my appointment to have new battery fitted, no problem. Guys on reception took my car keys and straight away drove the car into the work bay. 10-15 minutes later, car is w... See more

Company replied

Rated 5 out of 5 stars

I have a Mini with run-flat tyres, and after dealing with several punctures over the past few months بسبب potholes, I decided to seek some advice. A member of staff suggested switching to standard t... See more

Company replied

Rated 5 out of 5 stars

It's always great when the repair bill is less than expected. In this case a tyre repair, not a new tyre at Eden's of Ashby. As always great service delivered with polite professionalism and, again,... See more

Company replied

Rated 5 out of 5 stars

I popped into the tyre shop today without a booking because I was struggling to remove a szied tyre valve. Luca and Giuseppe were incredibly helpful and friendly from the moment I arrived. Even thoug... See more

Company replied


Company details

  1. Tire Shop
  2. Auto Repair Shop
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Eden Tyres & Servicing is a family run business established over 40 years ago. We now have 28 garages across the Midlands which provide Tyres, Wheel Alignment, Car Servicing, MOT testing, Air-conditioning, Car Brakes & repairs. Visit our garages in Derby, Ashby de la Zouch, Burton, Chesterfield, Coalville, Gainsborough, Giltbrook, Hinckley, Kettering, Leicester, Lichfield, Market Harborough, Melton Mowbray, Newark, Nottingham, Oakham, Ripley, Rugby, Somercotes & Sutton in Ashfield. Call in branch or Book online at www.edentyres.com.

Eden Tyres & Servicing

Written by the company

Excellent Customer Service
As a family run business, providing our customers with excellent service is a very high priority for us. We want our customers to use our services time and time again and aim exceed their expectations on every visit.
Great Prices
We believe in providing open and honest prices for our customers. The price we quote is the price you pay.
1000's of Tyres at low prices
We constantly compare our tyre prices to ensure we're offering you the very best deal.
Highest Quality
We never scrimp on quality when it comes to your vehicle and only use high quality equipment, parts and products. Partnering with well know, trusted brands such as Castrol Oil, Apec Braking and Hunter Wheel Alignment ensures professional service every time.
Book online
We're one of the only garages to offer SAME DAY online bookings for Tyres, MOT's, Air-Con Regas, Servicing & Wheel Alignment so if you're in a hurry it couldn't be easier to make an appointment. Choosing a location and time to suit you, you only pay when you're at the branch and we've completed the work on your vehicle. Visit www.edentyres.com to find out more.
Castrol Service Plus
We are now part of the exclusive Castrol Service Plus network ensuring our technicians deliver the highest quality vehicle servicing available & maintaining your dealership warranty.

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(10,383)

319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Polite, courteous & efficient

Used ETS for MOT.
My car was dropped off early and when ready I received a text message.
Easy drop off & collection.
Polite & courteous staff.

19 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Hi Karen,

Thank you for your review! We're pleased to hear you found the process easy and that the team were polite, courteous and efficient throughout your visit.

We appreciate your feedback and hope to see you again 😊

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Brilliant service as usual

Brilliant service as usual, asked for a courtesy car and it was absolutely no problem at all.
I have used ETS for a number of years and they’ve always been honest, reliable and good value.
100% recommended 👍

19 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thanks so much for your loyalty, Steve! It’s great to hear our courtesy car service and reliability continue to meet your expectations. We really appreciate your recommendation.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Really quick and efficient service…

Really quick and efficient service today, staff knowledge and clear with information, I will be returning. Thanks.

18 March 2026
Unprompted review
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Reply from Eden Tyres & Servicing

Thank you, Lewis! We’re thrilled you found our team knowledgeable and efficient. Can’t wait to welcome you back next time.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Always a good experience

Ordered the tyre I needed and got it booked in and fitted quickly . I have been using ETS for years and always been happy with their service.

18 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thanks, Colin! We’re pleased to hear your tyre was fitted quickly and that you continue to have a positive experience with us.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Trustworthy

Trustworthy, reliable, friendly and very importantly for a single female, don’t make up extra un needed work.
Huge thanks, as always, brilliant.

18 March 2026
Unprompted review
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Reply from Eden Tyres & Servicing

Thanks so much, Claire! We’re glad you feel confident in our honesty and reliability. Your trust means a lot to us, and we look forward to seeing you again soon.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Id recommend ets

Id recommend ets for services on your car found them to do a job extremely well and staff are very effecient

18 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thank you, Diana! We really appreciate your recommendation and are pleased you found our team efficient and professional.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 1 out of 5 stars

Avoid Eden Tyres Leicester at All Costs…

Avoid Eden Tyres Leicester at All Costs
Avoid Eden Tyres Leicester at All costs – Unprofessional, Rude and Threatening

I visited Eden Tyres in Leicester for a complimentary check on tyres, battery, and tracking – a service that should’ve been simple, clear, and helpful. What I got instead was a deeply uncomfortable, unprofessional, and downright intimidating experience.

The technician informed me I needed a new drop link and shock absorber, but I had to push hard just to get basic answers, such as:
• “Can I have a quote, please?”
• “Is my car safe to drive?”

There was zero explanation or transparency. He would walk off without a word, then return and say nothing — I had to constantly chase him for information. When I asked if my rear driver-side tyre had been inflated, he dismissed it and tried to claim my dashboard sensor was incorrect. I literally had to persuade him to do his job and check it.

After he said he’d made adjustments, I checked my dashboard — now all four tyres were set to different pressures, and he had reset the pressure system without my consent, meaning my safety alerts are now incorrectly calibrated.

He seemed irritated by my questions, constantly drinking an energy drink and offering no customer service whatsoever. When I finally asked again for a quote, he mumbled a price and then suddenly added that another part was needed on the passenger side — something he conveniently forgot to mention earlier. When I asked why this wasn’t explained at the start, he became immediately aggressive, saying he no longer wanted my business and walked away mid-conversation.

When I calmly told him I’d be leaving a review, he threatened me, saying “If you do, I know where you live.”

Let that sink in: I went in for a basic check and walked out threatened. This garage is not just unprofessional — it’s intimidating, aggressive, and completely unsafe to deal with. The man in question refused to give his name but was:
• Ginger, bearded, overweight, about 6ft tall, and
• Drinking energy drinks throughout the interaction

This is not a professional garage. It felt more like a rough backstreet setup, with zero customer care, half-truths, and hostility when questioned. I strongly advise anyone to avoid Eden Tyres Leicester, especially if you value clear information, your safety, and basic human decency

30 July 2025
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Dear Customer,

This review refers to a visit in June 2025. Your complaint was thoroughly investigated at the time, and it was evident our staff acted calmly and professionally. All findings were shared with you and in July 2025, Trustpilot removed your review due to derogatory comments directed at our team.

We do not tolerate our staff being treated in this manner, and we are unsure why you have chosen to repost this after such a long period. Please be aware that we take matters involving staff conduct seriously and will take appropriate steps to protect our team.

Kind regards,
Customer Services
Eden Tyres & Servicing

Rated 5 out of 5 stars

Excellent service

Excellent service, online order and AM time slot same day at home address.
Great value for money probably £9 more expensive than going to garage myself.
So definitely worth that.
Great friendly mobile tyre fitting

18 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thank you, Ellis! We’re glad the online ordering and mobile tyre fitting worked well for you. We always aim to make it easy and convenient, and your feedback is much appreciated.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

all staff very polite.....service

all staff very polite.....service, tyres and MOT i was impressed how staff kept me updated re work required etc....a good job well delivered

17 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thanks, Raymond! It’s great to hear you were kept updated and satisfied with the service, tyres, and MOT. We’ll pass your kind words on to the team.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Really efficient and friendly

Really efficient and friendly. We had a tyre for a Landrover that had a puncture. Not straight forward as it needed a new inner tube. 4 other tyre places in Derby wouldn’t help. Eden said yes straight away. Thank you for great service , price and communication. Won’t go anywhere else now.

17 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thank you, Sharon! We’re so glad we could help with your Landrover tyre and make the process easy for you. Your support means a lot, and we’re happy to be your go-to team.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

The receptionist is so lovely!

The receptionist is so lovely!
I speak quite quickly so she wrote my number down wrong but managed to dial every number to find me which she managed!

I was in for front brake pads as a warning came up, dropped the car off and was told it was ready very quickly, then when I got there was told it was only a sensor that had snapped which they fixed.

Always amazing service and the receptionist is lovely, thank yoooou!

17 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thanks, Stephanie! We’re thrilled our receptionist could track you down and that the brake sensor issue was resolved quickly. We’ll pass your compliments on—she’ll be over the moon!

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Outstanding Customer Service

From the initial enquiry through to the appointment the customer service was outstanding. I can’t praise them enough. Polite, curteous, professional. Thank you.

17 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thank you, Sharon! Your kind words mean a lot. We’re glad the whole process—from enquiry to appointment—was smooth and professional.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Great service

Great service. The tyre had to be ordered and it took longer than they said but they were very efficient when it did arrive. Would use again.

16 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thanks, Charlie! We appreciate your patience with the tyre delivery and are glad everything went smoothly once it arrived.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Reliable as always

Reliable as always. I know I’ll get great service at Derby ETS. Other branches are closer but I’m confident of the service delivered at Derby.
I trust their advice and they’re always happy to check my tyre pressure for me when I’m there or when passing giving that air of ‘nothings too much trouble’

16 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thank you, Di! We’re delighted to hear you trust us with your car and enjoy the little touches like checking tyre pressures. Reliability is at the heart of what we do!

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

I have used Eden for about 18 months

I have used Eden for about 18 months, the service is always great and never pushy. Jordan at Stretton is really helpful. Very professional and reasonably priced service today. Thank you ☺️

14 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thanks for the lovely review! We’re pleased Jordan could provide a professional and helpful service. Your loyalty is really appreciated.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Great service

Fantastic service at a good price, would return again😀👌

13 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thanks, Andrew! We’re glad you enjoyed the service and value—looking forward to welcoming you back soon.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Quality service every time

Always used Eden tyres for a very long time now as it’s always a nice experience with friendly reception staff and very caring fitters that always take great care of your pride and joy ⭐️⭐️⭐️⭐️⭐️

13 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thank you, Jeremy! We’re thrilled to hear our team consistently takes great care of your car. Your continued support is hugely appreciated.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Pleasantly impressed

My wife was exceptionally impressed with your service, which was fast, courteous and very good VFM

12 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thanks, Charles! We’re so pleased your wife had a positive experience and felt the service was fast, courteous, and good value.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Honest, helpful service experience

I popped in for a replacement tyre last week, they ordered me a tyre to be fitted the next day. When I turned up the following day to have it fitted, Dean told me the tyre was repairable !! To my delight, he saved me some cash, but more than this he was honest and the service offered was done so with integrity. Not many businesses operate like this so they get a huge thumbs up from me. Definite repeat customer here. Thanks again Eden Tyres.

5 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thanks, Teresa! We’re delighted Dean could save you money and provide service with integrity. That’s exactly the kind of experience we aim to give every customer.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

Rated 5 out of 5 stars

Always a good place to take your car…

Always a good place to take your car for jobs big or small. I’ve been going here for 6+ years and service has always been spot on, no hard sell or unnecessary extra add ons. Great staff who advise and tell you what’s been carried out or what may need doing.

9 March 2026
Unprompted review
Eden Tyres & Servicing  logo

Reply from Eden Tyres & Servicing

Thank you, Gordon! We’re thrilled to hear you’ve been happy with our service over the years and appreciate your trust in our advice.

Kind Regards,
Melissa
Customer Service Manager
Eden Tyres & Servicing

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